Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. ” “You can have the greatest technology, but I’ve got news for you. Are you ready?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Agile Velocity

MAY 3, 2024

Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level. Regularly Review and Adjust : Regularly review and adjust metrics based on changing business needs, lessons learned, and feedback from stakeholders.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. You say potato, I say WTF. Bonus points for clarity.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Agile Velocity

OCTOBER 7, 2022

The ability to accommodate change is built into the system. Sometimes you can’t choose the release date due to an immovable timeline or event. The most important outcome of PI Planning is that we’ve reviewed our plan and everyone agrees on the plan. The elevator pitch should be given in non-technical language.

Technical Review 52

Technical Review Systems Review Airlines Events 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

After working in consulting, many management consultants desire to exit into and work at a tech company. If you've already decided you want to work closer to tech and are ready to start making the transition to PM, you're on the right page! Many companies have a bias towards PMs coming from a technical background.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. But the way we go about it has changed in the form of the technology that is being used today to drive a better experience and to help companies create a better experience.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

JANUARY 12, 2022

That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco. That was my first job in tech. Liam: Data science is what it’s all about for businesses looking to improve their decision-making by using the information they’re already collecting in their apps and other systems.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Explore the Atlassian Marketplace to find more code-quality apps and code review apps.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Fractional CTO 40

Fractional CTO Airlines Technical Review Systems Review 40

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Breathing slowly and counting to 10 triggers a relaxation response in your nervous system, helping you calm down when you’re stressed. We’ve been isolated due to COVID.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. Bombacino was told that, due to various complications, AJ was going to need a feeding tube for the rest of his life.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

Modus Create

MARCH 14, 2023

We have consciously excluded IT companies to demonstrate how digital transformation isn’t exclusive to technology firms. By automating almost 30% of the process, AutoFin has significantly reduced the time for reviewing credit applications. Its stock went from $38 at the end of 2012 to $120 in seven years.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userzoom

MARCH 28, 2018

When we talk about the companies making great strides in UX, there are certain obvious tech giants who we hear about all the time, but is there anyone we should be talking about who we’re not really hearing about yet? If I say United Airlines to you, I bet you don’t think of how marketing wants you to think of United Airlines.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” Since then, new technologies, such as Amazon and smartphones, have significantly increased the quantity of data available to organizations. Amazon’s website utilizes the same logic.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Technical Review 104

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Technical knowledge is required to get the maximum out of this product. If you check the product review sites, most people like using UserGuiding. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Reveal

AUGUST 24, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

Sachin Rekhi

MAY 17, 2010

The key enabling technology behind Mint is a company called Yodlee which developed the interfaces to connect to your bank transactions. Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Mironov Consulting

APRIL 15, 2023

 So there must be something more systemic happening: all engineers and product managers and designers can’t be congenitally lazy or inattentive or financially illiterate.  (Hint:  That each week they leave a fresh gift (💩) for the tech side to clean up – displacing whatever was planned.  But

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. Three reasons companies get this stuff wrong. 3 Brand stretch.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Reveal

AUGUST 31, 2022

Businesses of all industries and all sizes incorporate embedded analytics technologies and capabilities into their own software, SaaS platforms, Angular apps , or other apps because of the tremendous benefits that they get. Airlines: Drill down into flights statistics by route, airport performance, and aircraft maintenance needs.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Easy to create flows, even for non-technical team members. Pros of Whatfix? Here are its pros.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. And enterprise tech companies hire high-powered sales teams. Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable. Not convinced?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are its pros: Easy to create flows, even for non-technical team members. Mostly they are related to complications for non-technical people and instability. Spekit prides itself on the robustness of its internal database system.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. What users say about Spekit?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. Here are the main ones you should consider: There’s a steep learning curve and a fair amount of technical knowledge required to create WalkMe user guides and get them implemented the way they’re intended. Here are some reviews from real users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MARCH 21, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Spekit prides itself on the robustness of its internal database system. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can find more reviews on G2 or Capterra. What users say about Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system. Customer feedback about Spekit.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

NOVEMBER 17, 2022

There are plenty of Spekit alternatives on review sites, but they don’t make the choice any easier. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. Spekit prides itself on the robustness of its internal database system. Spekit reviews.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52