Mind the Product

SEPTEMBER 29, 2017

Startups move from Idea to Launch in much more iterative fashion than other businesses. These weeks have been successfully run everywhere from banks to airlines to charities. By focusing on a single problem for a week with a committed team, they were able to get to the crux of the problem much more quickly. Design Sprints are Born.

Research Software 151

Research Software User Testing Airlines Software Review 151

Mind the Product

FEBRUARY 10, 2020

Most of Barry’s consulting work comes from Fortune 500 companies or from heavily funded scaling startups in San Francisco and around the globe. He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. Typically these coaching engagements run from three to 12 months.

Wireless 181

Wireless Airlines Workshop Agile 181

Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. The idea was that if you hire employees whose personalities and values align, you’ll have more invested and more loyal employees. But where do you start?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

The Product Coalition

JULY 2, 2022

The Israeli Perspective In London, I felt that Israel truly is the startup nation. One example that made me realize that I live in a startup nation was when one of the coaches attending the workshop shared that they were working with the IT department of one of the largest airlines to transform it into a great product organization.

Workshop 136

Workshop Customer Feedback Technical Review Product Research 136

Mind the Product

APRIL 5, 2017

As Dave McClure of 500 Startups mentioned in his session: “ Data science is being recast as AI. Remember the last time you had to call an airline to change your flight and got stuck in a voice recognition circle of hell? Think of her like chat-based hyperlinks. So why are chatbots the next big thing? And it’s not there yet. ”

Artificial Inteligence 104

Artificial Inteligence Airlines Customer Experience Startups 104

Intercom, Inc.

JANUARY 12, 2022

Liam: Was it challenging to get to this point with Mode in the startup journey? Every startup is going to be a challenge, and Mode is no different. Liam: For startups out there, how can data be used to drive growth? Benn: This can happen at startups, but it can also happen at data-mature companies with individual analysts.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

MAY 3, 2020

I came across an opportunity from a reputable airline requesting for innovative ideas on how to curb food wastage on flights. One differentiation factor for full service airlines apart from the entertainment offered to their passengers, is food. However the blind-spot lies at how the problem is created in the first place.

Airlines 79

Airlines Analytic Tools Research Software Data Visualization 79

Modus Create

MARCH 14, 2023

In 2019, Mcdonald’s acquired two AI startups — Dynamic Yield and Apprente, specializing in voice technology. United Airlines — Calming Nerves with ConnectionServer Airlines Missing a connecting flight due to tight scheduling frustrates thousands of passengers every day.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines 61

Airlines Strategy User Friction Analytic Tools 61

Intercom, Inc.

JUNE 3, 2021

” And in Intercom and elsewhere, we’ve been thinking about what that actually means for startups, for seed-stage companies, all the way through to mid and late-stage companies. Let’s just take, as a target case, a PM or a manager of PMs in a startup who’s being told, “Hey, let’s go and accelerate.”

Strategy 228

Strategy Feedback Software Research Software Software Review 228

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. You really have to think of Workplace as a SaaS startup within Facebook. It’s not just for retail or airlines or telcos.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Intercom, Inc.

APRIL 18, 2019

This is episode six of Scale , a brand new podcast series on moving from startup to scale up. Why do most startups fail? No, 42% of startups fail because they didn’t solve a market need. Or an airline at 34. Focus on people, not just product. Is it a lack of cashflow, technological limitations or disharmony on the team?

Outbound 112

Outbound Customer Experience Education Airlines 112

Basel Fakhoury

MAY 17, 2018

We even bought refundable airline tickets and approached people at their gates while they were waiting for their flights. three broke startup founders (without a startup)?—?were One of the universe’s rules is that if you tell someone your startup idea, they’ll tell you they like it and it would invalidate the information.

User Testing 40

User Testing Product Research Research Software Startups 40

Mind the Product

APRIL 18, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 86

Research Software User Testing Customer Experience Workshop 86

The Product Coalition

DECEMBER 9, 2019

Airline websites illustrate such a phenomenon when they can focus on designing a much user-friendly booking experience than online travel agents (OTAs) or meta search price comparison websites.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Intercom, Inc.

JUNE 6, 2019

Startups building an integration strategy should start by understanding where to add value and what tools people are using to get that value today. How startups can leverage integrations for growth. If a customer asks for a tool they haven’t integrated before, they consider whether it’s repeatable.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

The Product Coalition

JUNE 17, 2019

German fintech startup N26 Agile software development is all the rage in banking these days, and almost all banks now describe their IT development approach as using Agile. For seven years we have never had a commercial information leak. Connect with us here.

Banking 107

Banking Development Team Review Software Review Technical Review 107

Pragmatic Marketing

MAY 23, 2017

” Those of us who have read The Lean Startup by Eric Ries or gone through Pragmatic Marketing certifications know that fully understanding your customers and solving their needs is paramount to product success. The product is similar to that of other airlines: a plane, seats, overhead bins.

Branding 70

Branding User Testing Marketing Airlines 70

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. ” I think airlines are a good example of that. I want to walk away.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

UX Studio

FEBRUARY 13, 2018

Here at UXstudio , in a bigger team of researchers collaborating on a project for an airline company, during which we did multiple usability studies. We have multiple clients, from huge organizations to smaller startups. Check our e-book how you can implement research in your workflows: Product Manager’s Guide to UX Design.

Research Software 101

Research Software Reporting Tools User Testing Product Research 101

Roy Madden

SEPTEMBER 6, 2022

They also track over 3,000 startups to keep an eye out for investment and partnership opportunities with startups in related industries, like sustainable fuel, air taxis, and the creator economy. A recent issue of the TNMT newsletter, highlighting LIH’s research and analysis around investments into air-taxi startups.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2017, a friend intro’d me to a tiny startup called Indigo Fair. I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. This is a story I did not expect to write. In 2016, I applied to Facebook’s RPM program. Even with a referral, I was cast aside.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Radical Product

MARCH 19, 2021

The focus on being big meant it was built as a hub for airlines ignoring the fact that no major airline was willing to make Berlin its hub. I’ve filled out the RPT Vision Statement using the example of Likelii, a wine startup I sold in 2014. Ironically, a BHAG was a barrier to building a good product.

Vision 52

Vision Airlines Construction User Testing 52

Business of Software Conference

MARCH 2, 2023

Prior to Monzo, she was Head of Global Innovation at International Airlines Group (IAG), one of the largest airline groups in the world. We first met Dupsy at our Lean Startup event where, not exactly backward about coming forward, she was first in line to pitch a question.

Airlines 40

Airlines Government Events Startups 40

ProductPlan

DECEMBER 30, 2019

When a tech company is still in startup mode, growth is pretty much all that matters. Startup founders are the new rockstars. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. The potential for rapid exponential growth is what gets entrepreneurs out of bed in the morning.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 65

User Testing Data Visualization Product Research Customer Experience 65

Product Talk

MARCH 3, 2021

And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. Teresa : A lot of small companies like startups are founded by somebody who has a strong vision of a thing that should be in the world. That’s not how most startups are founded. We love this solution.

Product Research 202

Product Research User Testing User Friction Research Software 202

The Accidental Product Manager

DECEMBER 6, 2021

Food delivery product managers are dealing with all of the issues that any startup business have to deal with, but they also have to deal with the fundamental problem of not having enough repeat customers. firm Boeing and both companies sell hundreds of their large airplanes to airlines around the world.

Customer Experience 65

Customer Experience Product Manager Product Management Management 65

UX Studio: Product Management

JUNE 7, 2019

FinTech startups can take an advantage of their newly built and streamlined operation to offer a smooth alternative for everyone. Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way. Navigation by nick taylor for CreativePeople. to look forward to.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Sachin Rekhi

MAY 17, 2010

Everytime I get an itinerary confirmation from an airline, I simply email it to plans@tripit.com and Tripit lets me rest assured that the rest of my travel experience will be extremely simplified. Tripit has become an invaluable aspect of my travel experience. User's need to trust that this data will be kept private.

Data Visualization 60

Data Visualization Customer Experience User Testing Travel 60

Usersnap

MAY 26, 2020

And of course, we looked at fast-paced startups, like Intercom. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. The agile development process is essentially based on the lean startup method ( [link] ). But after some years the growth flat-lined.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

UX Studio: Product Management

FEBRUARY 26, 2019

HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups. Unfortunately, that redesigned site no longer exists online anymore, since Virgin America experienced serious financial difficulties and got sold to Alaska Airlines. Work & Co website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 23, 2023

Here’s how you can collect user feedback with Chameleon: Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types. The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 21, 2023

The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys). 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

DISQO

JUNE 18, 2019

Most companies, whether it’s a Fortune 100 organization or a 50-person startup, are faced with the same problem: How do you account for what your customer wants, today and tomorrow? Thor shared a story of a recent test run on the Alpha platform, which gauged the most common poor experiences that customers have with companies.

User Testing 40

User Testing Product Research Data Visualization Customer Experience 40

BrainMates

MARCH 6, 2018

Now, if you’re in the IT business, which means you’re a captive group that works for some bank or airline or government agency or telco, then IT is all about reducing costs and giving the business unit whatever they want and delivering it on time. A guide to hiring your first Product Manager for startups.

Reporting Tools 85

Reporting Tools Product Research Product Manager Product Management 85