Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. No-code growth is a method of achieving product-led growth (using your own product as a lever and revenue growth channel) without coding, using no-code tools. Why should you care about no-code growth?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You also need to consider your budget when choosing a product. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra. What users say about Spekit?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

No-code growth is a method of achieving product-led growth (using your own product as a lever and revenue growth channel) without coding, using no-code tools. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. You can find more reviews on G2 or Capterra.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. You can find more reviews on G2 or Capterra.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

JANUARY 12, 2022

That’s how I ended up moving from that job into an analytics job at a tech company in San Francisco. That was my first job in tech. ” But it may be that you’re actually playing against the way people are trying to use the product, and you should instead be saying like, “Hey, they’re using it for Y.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. But the way we go about it has changed in the form of the technology that is being used today to drive a better experience and to help companies create a better experience.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. Ultimately, the product works for every company. That’s the beauty of Workplace.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

JUNE 3, 2021

There have been two seminal memos that have, in a sense, rocked the tech industry. Unless you’re knowingly taking a wild bet at something like a big wild swing, there needs to be a business case behind it and some due diligence done. You need to do a bit of due diligence on the different types of products or features.

Strategy 228

Strategy Feedback Software Research Software Software Review 228