Mind the Product

JUNE 25, 2019

Southwest Airlines was able to align employees on providing a cheap, no-frills experience for customers by hiring people who bought into its vision of air travel. Does the candidate have skills or experiences that can transfer well into meeting the needs of the position? Set a standard and make it work for your team.

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Mind the Product

NOVEMBER 20, 2018

Here’s what we learned about unlearning the past from a lively discussion with Barry, Anna Kuriakose (Chief Product Officer at TotallyMoney), Reshma Shaikh (VP of Strategy and Operations for Springer Nature), and Glenn Morgan (Head of Digital at International Airlines Group). The Romans had the Right Idea. Curious to Unlearn more?

Airlines 159

Airlines Leadership Customer Experience User Testing 159

Product Innovation Educators

AUGUST 19, 2016

The context of the articles is product development for airlines but the points apply to product management in general. Idea generator, collaborator, problem solver, pilot maker, team builder, resource leverager, … Interestingly, some state governments have CINO positions too. What is a Chief Innovation Officer?

Data Visualization 127

Data Visualization Weak Development Team Customer Feedback Research Software 127

BrainMates

OCTOBER 20, 2024

By focusing on these elements, product managers can create a compelling case for their product’s distinctiveness, leading to stronger market positioning and customer loyalty. Focus on authentic messaging that effectively communicates your product’s strengths and enhances its appeal and market positioning.

Differentiation 40

Differentiation Feedback Software Customer Feedback Airlines 40

Mind the Product

MARCH 5, 2020

For instance, in an airline app, notification about “Your Flight AA001 is now boarding at Gate B99” can be all information a user needs. Mega apps – meaning an “ecosystem” app, such as WeChat, Facebook, and Alipay – take a different approach and are positioned firmly in the app side of things.

Research Software 176

Research Software Reporting Tools Development Data Visualization 176

Intercom, Inc.

SEPTEMBER 23, 2021

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” I really love seeing that most people leave positive reviews. ” And many times, the answer is no. That’s unfortunate.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. An overwhelming majority (88%) of respondents said they had a positive impression of the company’s brand after engaging with its articles.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Lenny Rachitsky

JULY 25, 2024

Find the transcript at: [link] Some takeaways: Strategy is an integrated set of choices that compels a desired customer action.

Feedback Software 69

Feedback Software Airlines Strategy Differentiation 69

The Product Coalition

DECEMBER 9, 2019

Market Positioning However as a business matures together with its brand, it would be meaningful for the business to establish its own web presence apart from the marketplace in order not to lose its brand equity.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

The Product Coalition

FEBRUARY 12, 2019

Here’s my best guess at Southwest Airlines’ strategy circa the 1970s (it has changed little since): (1) Buyer + $ value pool. over-served by major airlines) who want a faster and similarly low-cost alternative. There is a big trend emerging in airline de-regulation. you can only book with the airline thus avoiding royalty fees.

Airlines 61

Airlines Strategy User Friction Analytic Tools 61

The Product Coalition

SEPTEMBER 21, 2023

Both are a team sport Both require teamwork to succeed Both require adaptable strategies and tactics tailored to the situation Both are goal-oriented Both need everyone to play their position And both go horribly wrong when the team is not working as a cohesive unit with a strategy.

Roadmap 133

Roadmap Onboarding KPIs Customer Feedback Customer Experience 133

Mironov Consulting

JUNE 28, 2018

’ For airline reservation systems, perhaps ‘traveler’ and ‘booking agent’ and ‘airline CFO.’ We can’t position or sell or intelligently prioritize a backlog without knowing what each audience wants. Interview both users and buyers.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. If we work at an airline, our customers are the passengers who pay us to fly them home for Thanksgiving. Then chose some more specific names and stick with them. A Personal Sore Point. <soapbox>

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

The Product Coalition

MARCH 6, 2023

Business travelers make up 12% of an airline’s passengers, but they represent 75% of the profit. 30% of employees would accept roles with a lower salary if the position offered more opportunities to travel. The global market for business travel is expected to post a CAGR of 3% from 2020 to 2027.

Reporting Tools 123

Reporting Tools Travel Systems Review Data Visualization 123

Intercom, Inc.

JUNE 6, 2019

It’s sort of the natural progression of DM’ing the airline account because you know that the community manager behind that account has infinitely more access and is much more responsive than trying to go through the customer support channels. There are a lot of career opportunities and positions that are just not available to me.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Mind the Product

APRIL 18, 2017

Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios. Zenka graduated from Northwestern University with a Bachelor’s of Science and honors in film.

Research Software 87

Research Software User Testing Customer Experience Workshop 87

The Product Coalition

DECEMBER 19, 2018

Perfectionism is one of the main requirements for manager position, so as a test you can ask a candidate to edit and format a short sample contract. Some helpful ways to select the most capable candidates are written test task and Skype interview using practical case-solving to test agility and perspicacity. Connect with us here.

Reporting Tools 80

Reporting Tools Feedback Software User Testing Analytic Tools 80

Split

MAY 27, 2022

When we don’t know if a change has a positive or negative impact, we A/B test it to resolve the disagreement. Although disagreements can sometimes create tension and put employees in uncomfortable positions, they help us uncover where we went wrong. Eventually the airline sees accumulated miles piling up and becomes concerned.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

Usersnap

MAY 21, 2019

Their positive recommendations can bring in more customers.” Encourage word-of-mouth by creating a customer advocate program that rewards existing customers for their positive feedback and referrals. Upon receiving positive feedback, thank your customers, and prompt them to do a cheeky tweet. Increase your Online Referrals.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

I also explained how I would integrate with the airlines, so passengers could get an invite to begin their adventure the moment they landed. It took a week, but the feedback came back overwhelmingly positive. Add-on details are not critical, but it’s nice to show you have ideas on what makes a great customer experience.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 58

User Testing Data Visualization Reporting Tools Airlines 58

ProductPlan

DECEMBER 30, 2019

Or do you position your product as a premium good, with a high enough price tag to return a tidy profit on every sale? How competitors position their solutions. How a product is marketed, priced, positioned, and packaged is intrinsically linked to the overall experience. It requires participation from other stakeholders.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Userpilot

MAY 14, 2024

Examples include supermarkets, gas stations, budget airlines, and so on. It posits that businesses can influence consumer attitudes and behaviors through advertising. Psychoanalytical Model This model disagrees with the economic model. The Webster and Wind Model applies to you if you own a B2B product or service.

Data Visualization 105

Data Visualization User Testing Analytic Tools Customer Experience 105

Amplitude

JULY 29, 2020

It includes the position of troops, the features of the landscape and any obstacles in your way.” For example, Mexican airline Volaris used cohort analysis through Amplitude to find which routes and users were most likely to get seat upgrades, and then deployed targeted campaigns. This grew seat selection upgrades by 25%.

Data Visualization 83

Data Visualization User Testing Product Strategy Analytic Tools 83

UX Studio

JULY 4, 2018

Same goes for airline in-cabin training. Note symptoms and causes (such as frame rate, sudden acceleration, session length, standing versus seated position, the age of the participant) and do not proceed without getting them fixed. An interesting but surprising example: it can be useful for curing phobias!

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Product Talk

MARCH 3, 2021

Where are there opportunities for you to intervene in your customers’ lives in a positive way? And those guidelines apply—I have clients that are working with airlines and hotels and healthcare providers. But I think philosophically design thinking has more positive than negative. What are your customers’ needs? Tweet This.

Product Research 203

Product Research User Testing User Friction Research Software 203

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

PMLesson's Ace the PM Interview

APRIL 19, 2020

Without previously having a PM job, it is vital to position your resume to appear as if you were already doing PM related tasks in your current consulting role. As a management consultant, you likely have traveled so frequently that you've earned elite statuses across airlines and hotels. Apply anyway.

Consulting 52

Consulting Technical Advisors Technical Review Analytic Tools 52

Userpilot

JANUARY 19, 2021

The more engaged customers move along the user journey the more likely they are to recommend your app (drive WOM), leave positive reviews, and upgrade to a higher plan (expansion revenue). When thinking of a loyalty program the first thought that comes to mind is airline companies. Source: Insided.com.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

nulab

MAY 10, 2019

The financial and legal support your business needs to ensure it’s well-positioned to make good business decisions. A motivated workforce with low turnover is especially important for businesses that provide in-person services, such as a bar or an airline, where the employees are a key part of the service. Firm Infrastructure.

Research Software 47

Research Software Differentiation Airlines Outbound 47

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

DISQO

FEBRUARY 4, 2019

In the past year alone, for example, a United Airlines flight attendant who was caught on video dragging a customer off of a plane, and Facebook’s data privacy issues have dominated news cycles. One user who reacted positively to the ad said: “I felt like Verizon did a good job portraying what they were trying to do.

User Testing 40

User Testing Data Visualization Product Research Reporting Tools 40

Dear Strategy

DECEMBER 31, 2020

We’ve forced several industries (airlines, public transportation, theaters, restaurants, bars – just to name a few) to rethink any strategy that involves packing humans together into inhumanely tight spaces. We’ve realized that we can probably survive on a little less toilet paper and paper towels!

Education 52

Education Airlines Transportation Certifications 52

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. How do we make our relationships and groups more welcoming, more benevolent, more positive?” I grew up in a house with a mother who was the first luggage loader at San Jose Airport in Northern California. Practical advice for building community.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Fractional CTO 40

Fractional CTO Technical Review Airlines Systems Review 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40

DISQO

DECEMBER 22, 2018

Bombacino spent 15+ years in various digital and direct marketing leadership roles at companies of all sizes including Andersen, United Airlines, Omnicom Media Group, and Restaurant.com. The one absolute metric we have is positive constituent interactions, especially when you have a compulsory interactions, like paying your water bill.”.

Feedback Software 40

Feedback Software Fractional CTO Technical Review Airlines 40