Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. On either side, it’s easy to assume bad intent or have this get personal.  Almost Get it done, and move on.

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Pragmatic Marketing

MARCH 6, 2019

Product marketing and marketing operation teams often use consumer-oriented approaches that don’t necessarily apply to clients who need a high level of customization and personalization. Development thinks we’re selling standard; sales teams think the product can be customized easily. The Danger Zone.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

Pragmatic Marketing

MARCH 6, 2019

Product marketing and marketing operation teams often use consumer-oriented approaches that don’t necessarily apply to clients who need a high level of customization and personalization. Development thinks we’re selling standard; sales teams think the product can be customized easily. The Danger Zone.

Reporting Tools 70

Reporting Tools Airlines Weak Development Team User Testing 70

The Product Coalition

JULY 2, 2022

for good and bad. One example that made me realize that I live in a startup nation was when one of the coaches attending the workshop shared that they were working with the IT department of one of the largest airlines to transform it into a great product organization. A group of experts still doesn’t make a great team.

Workshop 122

Workshop Customer Feedback Technical Review Product Research 122

Intercom, Inc.

JANUARY 12, 2022

If you’re short on time, here are a few quick takeaways: Although data science can’t predict the future, it can definitely help you focus resources, troubleshoot issues, and even unlock new markets. However, we’ve had a great team. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Mironov Consulting

JUNE 28, 2018

Christoph Janz has a great post and visual tying a company’s pricing, volume and target audience to its marketing and lead generation models along a continuum. When sketching out your company, it’s important to guess at your price point, marketing and selling models. $50/year Digging in: 1. What to do?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Atlassian

JANUARY 13, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Development teams usually create a list of guidelines known as coding conventions.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

The Product Coalition

JUNE 17, 2019

For many years CSSSR has been developing IT systems for the biggest online banks, witnessing their success firsthand. This experience has led to several key insights: You Don’t Need a Large IT Department “We operate in small teams. To begin with, the development of new functionality requires considerable resources, including people.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Thor began by sharing the results of a test run on Alpha’s platform , where nearly 300 respondents were asked to provide feedback on the worst customer experiences they’ve endured, including the type of companies most often guilty of providing poor customer experiences. Allow teams to freely test and learn.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. good-products-bad-businesses/. Next perform primary research (know your customers) and secondary research (market and environment influences). Learn more at [link].

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. I secretly love when my teams call me out for bikeshedding.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Intercom, Inc.

NOVEMBER 17, 2021

Liam: And so, to avoid these kinds of mistakes from the get-go, should people go about developing a messaging strategy? Some brands rely on emoji a lot in their marketing, and customers will expect that kind of somewhat lighter, more modern style. I’ll give an example from airlines. What would that involve? ’ No.

Messaging 118

Messaging Customer Experience Branding Airlines 118

Intercom, Inc.

NOVEMBER 25, 2021

He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover. I spent more than 20 years in corporate America, mostly in marketing roles and evolving into customer experience roles.

Customer Experience 206

Customer Experience User Friction Branding Books 206

The Product Coalition

DECEMBER 12, 2019

It also gives visibility to the team and internal stakeholders nurturing our view with theirs. As a consequence, you grow an infinite backlog of to do’s, your team gets demotivated and your stakeholders start asking why it’s taking you so long. It’s important to notice that prioritization has to be approached as a team activity.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Userpilot

FEBRUARY 27, 2023

TL;DR Collecting customer feedback is an important task for any product team. It helps you understand your users’ needs, the weaknesses of your product, and collect real-time usage insights to inform future feature and product decisions. 4) Ability to analyze the results – both quantitative and qualitative. – Raeann F.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. I invited Liam Boogar-Azoulay who heads up marketing at MadKudu to share his experience. You’re currently head of marketing at MadKudu. Liam: Thanks, John. The mission of MadKudu.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. So the dumbest one: I show a development team on your left, including a product person. This blog is a transcript of part of that meetup, focusing on how to structure Product Management.

Reporting Tools 85

Reporting Tools Product Research Product Manager Product Management 85

Userpilot

JANUARY 19, 2021

You should be basing your customer engagement on that activity to gain insights and develop strategies to increase that engagement. Word of mouth in customer development calls. Investing efforts in the customer success team to make sure we have a base of highly engaged customers. What do we measure at Userpilot?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 179

Product Research User Testing User Friction Research Software 179

Userpilot

FEBRUARY 27, 2023

Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team. Here are its pros: Easy to create flows, even for non-technical team members. No tool branding is also preferable.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding. Collecting customer feedback should be a standard procedure for any product team. It helps keep teams aligned with the shared feature-planning guide. Cons of Pendo? Joseph E.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team. Personalize the surveys as you wish (you will need help from a developer or may require CSS skills).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 15, 2023

Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage. Rather than reinventing the wheel, your developers should prioritize their efforts around enhancing your software – making it faster or more visually appealing – and regularly shipping updates that delight your customers.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

The Product Coalition

OCTOBER 23, 2019

The ever-evolving preferences paired with the flexibility customers want at their fingertips pushes travel service companies to be inventive in their attempts to develop a fully-functioning app. The cool side of PWA is that you need to develop and maintain only one platform: your website.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Intercom, Inc.

OCTOBER 24, 2019

Here are five quick takeaways: When evaluating clients, the biggest thing Bailey and her team look for is whether the organization is willing to give up control. And she worked her way up to be one of the United Airline’s first female pilots. And I got to work with the international growth team for Facebook. Short on time?

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Usersnap

MAY 21, 2019

This helps to improve product development and also gives us the opportunity to engage with customers. Customers’ Success is your most powerful Marketing Asset. Bring this up a notch by working with these customers and create marketing content such as customer success stories. They are also Your Strongest Sales Team.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74