Airlines Leadership Systems Review User Testing 
Mironov Consulting
OCTOBER 19, 2022
And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. Customers and support teams often identify things that don’t work the way they like… tagged as bugs even if the system is behaving as intended. Product
Product Talk
SEPTEMBER 1, 2021
Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.
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Agile Velocity
MAY 3, 2024
Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.
The Product Guy
JULY 4, 2019
I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. This was due to incorrect contribution amounts, the system not finding an account, or invalid employer data.
PMLesson's Ace the PM Interview
APRIL 19, 2020
Perhaps you worked on a digital strategy or an IT system change. Internalize Uber’s strategy and blend it with your customers’ needs. Launch innovative features in the Uber app for millions of riders across the world, rethinking user experience, marketplace dynamics, driver interaction, and customer support.
PMLesson's Ace the PM Interview
APRIL 19, 2020
Perhaps you worked on a digital strategy or an IT system change. Internalize Uber’s strategy and blend it with your customers’ needs. Launch innovative features in the Uber app for millions of riders across the world, rethinking user experience, marketplace dynamics, driver interaction, and customer support.
Userzoom
MARCH 28, 2018
Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX. ” and nagging people over it.
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