Mind the Product

APRIL 18, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Caitlin Kalinowski, Head of Product Design Engineering, Oculus.

Research Software 88

Research Software User Testing Customer Experience Workshop 88

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing.

Banking 107

Banking Development Team Review Software Review Technical Review 107

Intercom, Inc.

AUGUST 8, 2019

“In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model” I became one of the first support people at Twitter, working part-time, remotely, from New Zealand. In early startup life, it’s great to have remote folks who are around the world for the follow-the-sun model.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Roy Madden

SEPTEMBER 6, 2022

They also track over 3,000 startups to keep an eye out for investment and partnership opportunities with startups in related industries, like sustainable fuel, air taxis, and the creator economy. A recent issue of the TNMT newsletter, highlighting LIH’s research and analysis around investments into air-taxi startups.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

ProductPlan

DECEMBER 30, 2019

When a tech company is still in startup mode, growth is pretty much all that matters. Startup founders are the new rockstars. You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. Basic, Pro, Enterprise, etc., There are good reasons for this. Maximizing Profit.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Intercom, Inc.

OCTOBER 24, 2019

And she worked her way up to be one of the United Airline’s first female pilots. He saw in it what he felt like growth had been 10 years ago, which was this thing that many startups were trying to do with very little structure or framework. Very early on, Notion as a startup had like a 60-person meetup in South Korea.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

UX Studio: Product Management

JUNE 7, 2019

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. FinTech startups can take an advantage of their newly built and streamlined operation to offer a smooth alternative for everyone.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

UX Studio: Product Management

FEBRUARY 26, 2019

They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products. HBO and T-mobile count among UX studio’s best-known clients, but we have also worked with dozens of fast-growing startups. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Usersnap

MAY 26, 2020

And of course, we looked at fast-paced startups, like Intercom. We identified four distinct segments: Agencies Software companies (SaaS in particular) Enterprises E-commerce. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. Intercom was pretty new at that time.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 21, 2023

The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys). 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. 3000 – 5000 MAUs : Startup plan from $489/mo, Growth from $1449/mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 23, 2023

Here’s how you can collect user feedback with Chameleon: Build different types of micro surveys (limited to 5 on the Startup plan) such as NPS, CSAT, CES, Opt-in, and custom feedback types. The Startup (starter) plan is quite restrictive and expensive (starts at $349/mo for 2500 MAU and includes 1 Launcher only and 5 micro surveys).

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. WalkMe is designed for enterprise organizations, and its pricing reflects that. That’s a lot of money for startups and SMEs. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

It’s targeted at enterprise accounts so small companies might get ignored. Though Whatfix is a good tool for user/employee onboarding and it’s used by many companies, there are still some logical reasons why you might look for an alternative: It’s designed for enterprise companies and the pricing reportedly starts from $1200/per month.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 14, 2023

UserGuiding is ideal for small startups, looking to offer interactive user guides without breaking the bank. Here are its pros: For small startups or independent businesses, the price is an attractive element to consider. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 24, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It’s targeted at enterprise accounts so small companies might get ignored. – Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 28, 2023

Though UserGuiding is a great tool for startups that don’t have much money to invest in an onboarding tool, it has very strict limitations for the Basic plan. Here are its pros: For small startups or independent businesses, the price is an attractive element to consider. So $249 a month might be too expensive for really small startups.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

MARCH 15, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials : $249/month (Up to 3 user licenses) Growth : $879/month (Up to 10 user licenses) Enterprise : Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! So $249 a month might be too expensive for really small startups.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Pendo for interactive user guides Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 27, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! So $249 a month might be too expensive for really small startups.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! So $249 a month might be too expensive for really small startups.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Business of Software Conference

OCTOBER 11, 2023

Know how to leverage them, but know how to work around them as well Their motivations are different from either the company that wants to acquire you or you as one that is being acquired Is enterprise value being considered in the rationale for acquiring a company? Do not sell them the enterprise edition at the lowest price point.

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40