Mind the Product

FEBRUARY 10, 2020

He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. The success of Lean Enterprise gave him the impetus to set up on his own. Most of Barry’s consulting work comes from Fortune 500 companies or from heavily funded scaling startups in San Francisco and around the globe.

Wireless 140

Wireless Airlines Workshop Agile 140

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).  And when word gets out that we have an Overflow Team, another 1000 requests come in.  In

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

NOVEMBER 20, 2018

Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. Good leaders know they need to continuously learn. But great leaders know when to unlearn the past to succeed in the future. This month’s Mind the Product Leadership meetup in London was treated to a talk by business advisor and entrepreneur Barry O’Reilly.

Airlines 126

Airlines Leadership Customer Experience User Testing 126

Modus Create

MARCH 14, 2023

Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. United Airlines — Calming Nerves with ConnectionServer Airlines Missing a connecting flight due to tight scheduling frustrates thousands of passengers every day.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Intercom, Inc.

JUNE 6, 2019

We leverage customer data, and we look for the statistical outline data points that are the best predictors of whether someone will convert or not, how much money they’re going to pay, whether they’ll slide into a self-serve versus an enterprise plan – things like that. ” For us, we’re very mid-market and enterprise.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Mind the Product

JULY 25, 2019

There’s nothing wrong with that, though over time many rules-based products get increasingly frustrating: ever tried calling an airline or a bank? More broadly, especially in enterprise organizations, this principle applies to business culture: can the business tolerate some growth pains on the path to AI transformation?

Artificial Inteligence 112

Artificial Inteligence Roadmap Data Visualization Airlines 112

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. For example, most retailers now find they need to sell their goods directly to consumers online.

Airlines 60

Airlines User Testing Customer Experience Product Research 60

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  At the account level, enterprises aren’t excited to migrate or change.  So

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

The Product Coalition

JUNE 17, 2021

The first one is the most essential and important especially for a Java developer, as it is a first world citizen in all the corporate and enterprise applications, thankfully to reliability and advanced technologies of working with data: probably you’ve heard about such big whales on the scene as Oracle, PostgreSQL, or SQL Server.

Development 132

Development Data Visualization User Testing Framework 132

Mironov Consulting

FEBRUARY 7, 2024

as well the language of development/design (process, analysis, technology) How director roles are different from individual contributors, and which might be the best fit for different folks How B2B/enterprise companies (and therefore product management) is different from B2C companies.

Airlines 52

Airlines B2C Banking Government 52

TIBCO - Thought Leadership

NOVEMBER 27, 2017

As first appeared on Innovation Enterprise. You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? David Gledhill , DBS Bank Chief Information Officer. Bank customers’ requests are rapidly changing.

Banking 96

Banking Development Team Review Software Review Technical Review 96

Intercom, Inc.

DECEMBER 13, 2018

We are going from having an enterprise business to having a mid-market business to investing in an SMB business. It’s not just for retail or airlines or telcos. With our go-to-market strategy, as you said, we turned the playbook upside down and we’re going from the enterprise to mid-market to SMB.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Coalition

MARCH 6, 2023

This booking engine combines corporate travel policy, pre-trip authorization requirements, and negotiated airline, hotel, and car rental rates into a best-in-class booking path that syncs travel data with the expense solution. Its app is easy to use on mobile devices, which makes the booking process much easier.

Reporting Tools 107

Reporting Tools Travel Systems Review Data Visualization 107

Mind the Product

APRIL 18, 2017

Prior to this Dave ran product at Travelex and Moo.com, and spent 14 years at Microsoft in Seattle and in London product managing a wide variety of products including web browsers, developer tools, enterprise application integration (EAI) software, operating systems, online shopping and travel and web search.

Research Software 80

Research Software User Testing Customer Experience Workshop 80

Intercom, Inc.

AUGUST 8, 2019

It can be more technical, it can be more enterprise. ” I think airlines are a good example of that. Most people are joining teams and are working away, and we also have this other side of people who own teams, administrate teams and work on the backend of billing. Then we have an operations team. I want to walk away.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Mironov Consulting

AUGUST 15, 2016

In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. They could use our grammar checker to parse real-time conversations with airline pilots in order to identify training or security issues. More is better, and much more is much better. Up and to the right!

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

Atlassian

JANUARY 13, 2022

The estimated costs in damage of this downtime included $60 million in long-distance charges; 200,000 lost airline reservations; and 75 million missed phone calls. Just one line of poorly written code can drive an enterprise into the ground, meaning that your projects can also come to an end because of them. Related Article.

Software Review 59

Software Review Feedback Software Reporting Tools Weak Development Team 59

UX Studio: Product Management

JUNE 7, 2019

Companies like Vuzix and Microsoft are already working on those things for the enterprise, but also companies like Google or Apple, which is already building AR experiences into pretty much every device today. Personally, I love the chatbot solutions of the Airline industry, allowing me to solve frustrating problems in a very comforting way.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

ProductPlan

SEPTEMBER 22, 2022

A 5-hour downtime in an operation center in 2016 cost Delta Airlines nearly $150 million due to 2,000+ canceled flights. enterprises indicates that the cost of downtime comes from lost revenue (53%), lost productivity (47%), and lost brand equity or trust (41%). Forrester’s survey of IT directors in large U.S.

Reporting Tools 52

Reporting Tools Airlines Management Management 52

ProductPlan

DECEMBER 30, 2019

You would be pretty suspicious of a brand new car selling for $5,000 or an airline charging $19 each way. Basic, Pro, Enterprise, etc., The idea that the lower the price, the more people that will buy it is a common misconception. Pricing is always relative to the value, utility, and quality of the product or service.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Roy Madden

SEPTEMBER 6, 2022

For example, they employ the Partnerships and Funding Leo Concepts to keep a close eye on partnerships that other airlines are forming with startups. Tino and the LIH team use Leo Concepts, a collection of machine learning models that continuously read millions of articles to analyze and tag key concepts in real-time.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

UX Studio: Product Management

FEBRUARY 26, 2019

They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products. Method does the design and GlobalLogic does web development, mostly building products for enterprise companies. Digital Telepathy website.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Usersnap

MAY 26, 2020

We identified four distinct segments: Agencies Software companies (SaaS in particular) Enterprises E-commerce. Several customers amongst them known ones like Hawaiian airlines and Canva collected customer feedback via Usersnap. What have we learned? We learned about what kind of segments we are solving problems at that time.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

MARCH 24, 2023

Whatfix helps your enterprise company achieve that by unlocking the full potential of user segmentation and in-app guidance. It’s targeted at enterprise accounts so small companies might get ignored. – Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

It’s targeted at enterprise accounts so small companies might get ignored. Though Whatfix is a good tool for user/employee onboarding and it’s used by many companies, there are still some logical reasons why you might look for an alternative: It’s designed for enterprise companies and the pricing reportedly starts from $1200/per month.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. WalkMe is designed for enterprise organizations, and its pricing reflects that. – Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Balsamiq

JULY 13, 2018

So, we structure our teams in such a way that those who need to interact with clients closely are located in either Gainesville, FL (our Headquarters) or Dallas, TX (the hub for most of our airline clients). In my job as an Enterprise product manager, our Customer and User are different. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Agile Velocity

OCTOBER 7, 2022

We continue the conversation with Enterprise Transformation Coach David Gipp and dive into the PI Planning agenda, how it’s similar to other Agile events, facilitating for the best outcomes, and if SAFe is flexible enough to accommodate a request that comes in the night before the event. .

Technical Review 52

Technical Review Systems Review Events Airlines 52

Userpilot

MARCH 15, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials : $249/month (Up to 3 user licenses) Growth : $879/month (Up to 10 user licenses) Enterprise : Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Pendo for interactive user guides Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 21, 2023

– Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

– Executive Sponsor in Information Technology and Services / Enterprise Some users think it still has room for improvement. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. Enterprise: For large-scale businesses, these plans begin from $1000/ mo. ” Extremely flexible.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

If your product has 2,500 active users, the costs for different plans are: Essentials: $249/month (Up to 3 user licenses) Growth: $879/month (Up to 10 user licenses) Enterprise: Custom (Unlimited user licenses) There is a better tool for your SaaS than Appcues! Enterprise: For large-scale businesses, these plans begin from $1000/ mo.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52