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Two Development Team Configurations I Lobby Against

Mironov Consulting

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines).   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

With plenty of choices and little incentive to stay if they’re not completely satisfied with their experience, customers hold all the cards when determining how long they’ll keep using or paying for a product or service. Customer loyalty isn’t built in a day. Customer Success. The benefits of customer loyalty. Loyalty programs.