??Shep Hyken on getting customers to come back again and again
Intercom, Inc.
SEPTEMBER 23, 2021
And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. But how exactly do you win a customer’s loyalty? ” And many times, the answer is no.
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