article thumbnail

How customer support can keep up with customer expectations

Intercom, Inc.

With Intercom embedded in Xplenty, customers don’t have to move away from the system to have the conversation. Problems are resolved faster, which drives greater customer satisfaction and loyalty. These changes can already be seen at companies such as Dutch airline KLM. The rise of messaging.

article thumbnail

High-Value Customers: How to Build a Great Product Strategy

The Product Coalition

For some users, it can be providing the best customer support, on-demand priority customer support, advanced product features, or personalized product features and experiences. With Add ons, customers can add multiple products in the checkout flow, so it would be easy to manage and personalize their bundles in one place.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

??Shep Hyken on getting customers to come back again and again

Intercom, Inc.

I talked to a number of people and asked them, “If every airline took away the miles and you couldn’t get those free trips anymore, would you continue to fly on that airline?” ” And I thought to myself he’s right because doing these customer satisfaction surveys and all that measures history.

article thumbnail

Embedded Analytics Examples and Use Cases in 23 Different Industries

Reveal

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike. See Reveal in Action.

article thumbnail

Your Ultimate Guide to Agile Transformation

Agile Velocity

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 97
article thumbnail

Enterprise CS 301: Measure Business Impact the Right Way

Gainsight

When it comes to travel, they say half the fun is getting there—though it usually depends on which airline you take! . Similarly, establishing customer success (CS) at the enterprise level can be quite an exhilarating journey, both challenging and rewarding. The question is, what do you do once you are “there”?

article thumbnail

Product prioritization: Doing the important things

The Product Coalition

A different UX design, a new feature released by the competition, a new airline sales have to integrate asap, some landing page for marketing, small changes in the URL for SEO, code refactors… Since you want to help, you say yes to almost every request. Conversely, a weak performance attribute reduces customer satisfaction.