Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Its technologies can bring immersive experiences into people’s homes like no other technology can.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

Pragmatic Marketing

MAY 23, 2017

The old adage that good marketing can’t sell a bad product is true. As product professionals, we internalize this lesson and combat its occurrence by taking an outside-in approach when it comes to product development. And that bad marketing or branding could sabotage the success of your products?

Branding 70

Branding User Testing Marketing Airlines 70

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

At Innov8rs in New York , Alpha’s co-founder Thor Ernstsson was joined onstage by Koley Corte, AllianceBernstein’s Senior VP and Global Head of Business Transformation, for a mind-meld on customer-centricity and corporate innovation in today’s fast-paced world. Get customer perspectives early and execute based on their insights, Thor said.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 94

Banking Development Team Review Software Review Technical Review 94

Product Innovation Educators

NOVEMBER 23, 2020

Dr. Joseph Michelli is a returning guest, having previously brought us insights for creating incredible customer experiences with products and services in episodes 147 and 251. He compiled the timely lessons-learned in a new book, Stronger Through Adversity. Lessons on innovation and product management from the pandemic.

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

Reveal

AUGUST 24, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 115

Roadmap Onboarding KPIs Customer Feedback Customer Experience 115

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Mind the Product

JUNE 25, 2019

You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. Next, diverse teams get better outcomes.

User Testing 159

User Testing Weak Development Team Customer Experience Airlines 159

Reveal

AUGUST 31, 2022

Banking CRM Crypto Education Finance Healthcare Insurance IT Manufacturing Real Estate Retail Supply chain Telecommunications Security Logistics and delivery Marketing Airlines Hospitality Weather forecast Agriculture SaaS Government Sports. Banking : Deliver great benefits to customers and employees alike.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Telecommunications 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Intercom, Inc.

NOVEMBER 25, 2021

For Dan Gingiss , at least, investing in your defense – the customer experience – is the smartest move you can make. He’s also a keynote speaker and CX expert with over 20 years of experience in the field, having led teams in social media, marketing, and customer experience at companies such as Humana, McDonald’s, and Discover.

Customer Experience 206

Customer Experience User Friction Branding Books 206

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  What will incent large numbers of customers to upgrade or renew? Get it done, and move on.

Software Review 124

Software Review Customer Experience User Testing Technical Review 124

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Mironov Consulting

JUNE 28, 2018

Borrowing his math, there are lots of ways to hit a $5M revenue target: $50/year/user * 100,000 users = $5M/year $500/year/user * 10,000 users = $5M/year $5000/year/buyer * 1000 buyer = $5M/year $50,000/year/buyer * 100 buyer = $5M/year $500,000/year /buyer * 10 buyer = $5M/year.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Intercom, Inc.

DECEMBER 4, 2019

More recently, however, I’ve realized that the technology industry at large struggles with such clarity and consistency – in marketing terms, there is often a difficulty developing a clear value proposition that aligns with product and brand identity. Brand Identity: When customers interact with your brand, is your value proposition clear?

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. Just this week, we announced a new group of apps that users can add to the Intercom Inbox to provide faster and deeper customer interactions. Short on time?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

The Product Coalition

DECEMBER 12, 2019

It also gives visibility to the team and internal stakeholders nurturing our view with theirs. When companies talk about customer's problems, about the why, about the vision, they are saying, “Look at what you’re dealing with. If a request for a feature keeps coming back, that’s when we know it’s time to take a deeper look.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. By acting on the data you collect, you can improve the product and the user experience.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Nevertheless, Spekit focuses on employee onboarding rather than user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. The distance — the number of conversational hops between the folks who build product and your users — is the most important function about whether we’re going to succeed or not.”

Reporting Tools 85

Reporting Tools Product Research Product Management Product Manager 85

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. At the same time, travel giants, who heavily invest in their feature-rich apps, set a high bar for travelers’ expectations.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

UX Studio: Product Management

FEBRUARY 26, 2019

In that time, I have had the luck to get to know many of the best people in this field in person. It will introduce the top UX agencies here and shamelessly put our team on the list as well. Well-known for his tribe-building ambitions, founder Chuck Longanecker provides his 45-person team a fancy office. The Top UX Agencies.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

OCTOBER 24, 2019

As one of the first 10 employees at Instagram, Bailey was wowed by the generosity and kindness that led early users to from Instameets around shared interests and hobbies. Short on time? To form a successful community, a company must be willing to collaborate, trust and empower its users and customers.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

The Product Coalition

JULY 2, 2022

After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. Or perhaps that’s my own perspective because of the customers I’m working with. for good and bad. Marty said that anyone in the product team needs to get coaching, including the leaders themselves.

Workshop 119

Workshop Customer Feedback Technical Review Product Research 119

Product Talk

MARCH 3, 2021

In this second conversation in the series, we discussed two core principles of continuous discovery : encouraging teams to discover opportunities through continuous touch points and prioritizing in the opportunity space rather than in the solution space. I want to help more and more teams take advantage of these practices.

Product Research 175

Product Research User Testing User Friction Research Software 175

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74