Airlines Customer Experience Systems Review 
Alchemer Mobile
SEPTEMBER 3, 2020
We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. The first app is an airline, which has seen a massive drop in DAU. Huge spikes.
Alchemer Mobile
NOVEMBER 10, 2022
You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. But in truth, there’s never been a better time. Now, more than ever, your customers want to be heard. mParticle is the customer data platform for brands leading the CX revolution.
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Mironov Consulting
AUGUST 8, 2017
I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. As a product manager, I think it’s my obligation to bring clarity and precision to discussions… so talking generically about customers or users can be exasperating. See personas 4 and 7.” Wasted energy.
Product Talk
SEPTEMBER 1, 2021
Her continuous discovery journey hasn’t just been about interviewing customers or prototyping to test assumptions. Prospects kept asking for a customer-journey-builder feature that Airship didn’t have. They wanted to sell what their customers were asking for. There are multiple layers of customers and consumers.
Intercom, Inc.
SEPTEMBER 23, 2021
Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.
Mind the Product
JUNE 25, 2019
You may be limiting your ability to meet customer needs because of an unconscious bias across your organization. I was included in the final review. That final review panel turned to a discussion on aptitude, skills, ability to ramp up. According to the New York Times , culture fit was born in the 1980s.
Intercom, Inc.
MARCH 12, 2020
What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.
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