The Product Guy

JULY 4, 2019

At Hewitt, I was a Business Analyst on the TWA (Trans World Airlines) and Nalco Team. However, on multiple occasions the transaction would error a second time. Needless to say, a process that was supposed to be resolved with a one-day turnaround time was extended by two or three days. About Magdaline Derosena.

Research Software 153

Research Software Product Manager Product Management Systems Review 153

The Product Coalition

OCTOBER 25, 2020

Today, businesses starting from small startups to large enterprises create 2D animated commercials and explainer videos to boost their marketing campaigns. Their key clients include famous brands such as The New York Times, Singapore Airlines, Twitter, Amex, Forbes, Durex, Riot Games, Nickelodeon, Subaru, Vattenfall, Panasonic, and Microsoft.

Airlines 154

Airlines Magazine Advertising Travel 154

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One  In aggregate, how many different customers will use the same exact bits to do X?  What

Customer Experience 124

Customer Experience Software Review User Testing Technical Review 124

Modus Create

MARCH 14, 2023

A question that spawns a new answer every time it’s asked. It’s not a one-time project with a finish line but a strategic capability that helps teams evolve in a way that best suits their interests. AVP cut marketing costs for Audi by 30% and reduced its time to market from weeks to hours. What is digital transformation?

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Mironov Consulting

OCTOBER 19, 2022

 (I mostly see this proposed by technical leaders who come from non-revenue development organizations – those building software for internal use by companies in another business such as banking or airlines). become a professional services/custom consulting company.  We can accidentally (but rapidly!)

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Mind the Product

FEBRUARY 10, 2020

He’s coached executive teams at Capital One, International Airlines Group, HSBC, Google, and Amazon, to name a few. This was just after Nokia’s Snake, at a time when phones started to have small microprocessors on them so you could build arcade-type games on them,” he says. “We The book was a bestseller.”.

Wireless 133

Wireless Airlines Workshop Agile 133

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. We agilely implemented the feedback for our product and improved the customer journey. Intercom was pretty new at that time.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Short on time? I decided with a few of my colleagues at the time to join the Workplace team and to create our own startup within the company, with a lot of support and a lot of assets to leverage.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Mind the Product

NOVEMBER 20, 2018

Barry O’Reilly, Founder and CEO of ExecCap and Co-Author of Lean Enterprise. Barry’s top tips for starting this cycle of unlearning: Think big, but start small – little behaviour experiments are easier to start but can end up having a big impact for you, both personally and across your organisation.

Airlines 121

Airlines Leadership Customer Experience User Testing 121

Mironov Consulting

AUGUST 15, 2016

As product managers, we worry about market results – not just successfully shipping stuff on time , but growing our product’s revenue, user base and engagement. In the enterprise space, sales are lumpy and a couple of deals may represent most of this quarter’s new revenue. But not all customers are created equal.

User Testing 63

User Testing Customer Experience Reporting Tools Customer Feedback 63

svpg

DECEMBER 29, 2015

Perhaps your company began as a brick-and-mortar retailer, or an airline, or a financial services company. An airline creates technology to manage the logistics involved in flights, crews, reservations, payment, and fleet maintenance. Every industry is being reshaped by technology.

Airlines 60

Airlines User Testing Customer Experience Product Research 60

Mind the Product

APRIL 18, 2017

He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x. Josh was an early employee at LinkedIn and helped establish early models for user growth and launched v1 of LinkedIn Jobs. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 80

Research Software User Testing Customer Experience Workshop 80

ProductPlan

DECEMBER 30, 2019

Do you give the product away and try to monetize traffic and users through other channels? Should you offer bargain basement prices to capture as many users as possible? Myth #2: Pricing is a solo effort. Just like product strategy and roadmapping , pricing should be a collaborative effort. This input is invaluable.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Where do your requirements come from?

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

The Product Coalition

JUNE 17, 2021

Familiarity with Kotlin will significantly expand your job search options, especially if you are looking for more up-to-date stack projects and younger teams, and will benefit your experience a lot. Once you are successfully getting on with fundamentals, it is time to level yourself up and jump straight into your Backend stack of choice?—?that

Development 124

Development Data Visualization User Testing Framework 124

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. We identify opportunities. We execute.

Banking 90

Banking Development Team Review Software Review Technical Review 90

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. Looking for the best tool for interactive user guides? Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2023

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 21, 2023

Is Chameleon or Spekit the best option for creating interactive user guides? In this post, we’ll discuss the essential features of an interactive user guide tool and guide you to the best fit for your company’s needs. TL;DR Interactive user guides leverage various UI patterns to educate customers on how to use your product.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag? TL;DR Collecting customer feedback is an important task for any product team. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

Is Chameleon or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Chameleon and Spekit are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

UX Studio: Product Management

JUNE 7, 2019

We experience digital products and services on a whole new level: through discrete interactions. With all the tools already on the market (or under development), you can give a hyper-immersive experience where all senses of the human body are influenced. But as we can see, it has connected us to the world more than before.

Technical Review 85

Technical Review Data Visualization Artificial Inteligence Analytic Tools 85

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. By acting on the data you collect, you can improve the product and the user experience.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

TIBCO - Thought Leadership

NOVEMBER 27, 2017

As first appeared on Innovation Enterprise. You don’t have to be a frequent flier to have noticed the personal touches that continue to creep into the airline experience. A digital solution that can bring greater efficiency and integration to the myriad of operational systems is non-negotiable for today’s airline operator.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

The Product Coalition

MARCH 6, 2023

They are typically integrated with travel service providers, providing real-time rates, bookings, and trip logistics in one location. Managers can keep track of bookings, cancellations, changes, and rescheduling in real-time. 79% of employees say that business travel experience impacts their overall job satisfaction.

Reporting Tools 101

Reporting Tools Travel Systems Review Data Visualization 101

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. Much of the time even an hour doesn't seem like enough to really hear their full story. Where do your requirements come from?

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

ProductPlan

SEPTEMBER 22, 2022

Types of incidents vary – from unplanned customer issues and service interruptions to events that degrade service quality. Some incidents may have a widespread impact on an entire user base (e.g., when a website crashes), while others may impact a handful of users. An issue can cause a huge business impact on several users.

Reporting Tools 52

Reporting Tools Airlines Management Management 52

Roy Madden

SEPTEMBER 6, 2022

The customer: Tino Klaehne, Director of Strategic Innovation and Intelligence, Lufthansa Innovation Hub. Read more about how they did it in this case study: THE CUSTOMER Lufthansa Innovation Hub: “reinventing the travel of tomorrow”. At the time, our approach to research was really immature. “At Case Study. The short version.

Research Software 84

Research Software Data Visualization Reporting Tools Travel 84

UX Studio: Product Management

FEBRUARY 26, 2019

In that time, I have had the luck to get to know many of the best people in this field in person. They work on innovation projects for big enterprises that want to bring back the start-up spirit. The team has stayed together and are working on ServiceNow’s enterprise products. Their projects rarely end up with tangible products.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction. Nevertheless, Spekit focuses on employee onboarding rather than user onboarding.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? Spekit is a digital adoption platform that’s more focused on providing employee onboarding rather than user onboarding. Spekit for user onboarding. Spekit is not a truly user onboarding tool. What is Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. Short on time? Today’s guest, Marilyn Suttle , has a few ideas on how to do just that.

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118