Andrew Chen

FEBRUARY 6, 2024

99% of startups are not differentiated on their underlying technology, and there is very little engineering risk involved. (I’m I’m ignoring deep tech and foundational AI research companies, for the sake of this conversation). As a result, you end up competing with some of the most famous brands in the industry as a result.

User Testing 105

User Testing Research Software Feedback Software Startups 105

Intercom, Inc.

OCTOBER 21, 2021

He asked me if we carried a particular brand of pants called Dockers, and I had no idea. If you had a bad experience back then, you couldn’t go online and rave about it on social media or post a bad review. It really is all of the interactions a customer has with a brand and how they feel about those interactions.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Intercom, Inc.

DECEMBER 13, 2018

Email isn’t dead, but superior tools are emerging , like groups that allow one company to share documents with another with time to review – or inter-company chat where a lot of people can look at an issue simultaneously and discuss it in real time. It’s not just for retail or airlines or telcos.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Userpilot

MARCH 14, 2023

This article compares each tool’s features, pros and cons, reviews, and pricing so you can confidently decide which tool is best suited for your business needs. Ability to customize each interactive guide to fit your brand and style. Technical knowledge is required to get the maximum out of this product.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

freshtrax

AUGUST 20, 2019

ADARA collects data about travelers by partnering with well-known travel brands and then creates a comprehensive view of the traveler: where they come from, where they’re going, with whom, how much they spend, and more. That’s why we’re able to work with airlines and hotel chains. A: Initially, I used my own network from previous work.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. Why is Customer Engagement Important?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Using a tool for creating interactive guides decreases the technical barrier, so anyone can quickly create an interactive tour. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. Another way brands can use content is to put users in the driver’s seat and empower them to share and communicate.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Userpilot

FEBRUARY 28, 2023

With numerous options for no-code growth tools available on review sites, selecting the best one can be overwhelming. According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Add emojis, gifs, images, or videos to customize your onboarding flows and have them match your brand.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userzoom

MARCH 28, 2018

We now live in a world where one disgruntled customer can really screw-up and damage a brand, and so we need to be taken seriously. And the reason is because there is a realisation that actually, in the world we live in, it’s pretty much impossible to define your own brand identity. Your customers define your brand identity.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Userpilot

FEBRUARY 21, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Their technology is excellent for using targeted feature adoption flows to quickly familiarize new employees with internal capabilities. This is probably because of tech debt – but makes Pendo’s analytics pretty much NOT actionable.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 27, 2023

There are so many options on review sites that choosing one can be a bit challenging. You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 24, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Ability to customize each interactive guide to fit your brand and style. Pros of Whatfix?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 21, 2023

Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. Ability to customize each interactive guide to fit your brand and style. Pros of Spekit?

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

With so many alternatives on review sites, we know it’s really tricky to choose “the one” We’ll spill the beans though – Spekit is not really a customer feedback tool, you can use it for employee feedback collection, that’s it. You can find more reviews on G2 or Capterra.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 23, 2023

With so many alternatives on review sites, it’s a bit tricky to really choose one. Customize the surveys so they are aligned with your brand and match the interface of your app. No-code branding is also preferable. You can find more reviews on G2 or Capterra. Here’s how customer feedback tools help.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

According to no-code advocates, technology should enable and facilitate creation, not act as a barrier. Appcues for no-code growth Appcues is another no-code user onboarding platform that helps non-technical teams track and analyze product usage. You can find more reviews on G2 or Capterra. What users say about Spekit?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Intercom, Inc.

FEBRUARY 23, 2022

million Americans quit their jobs last November, and research shows that 72% of tech employees are thinking of quitting in the next 12 months. Then, a national brand had me as their success coach for women for seven years. We’ve been isolated due to COVID. So I got to really dive into that. Do you know what I mean?

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118

UX Planet

MARCH 9, 2025

The Untapped Billion-Dollar Market Airlines Are SleepingOn A few weeks ago, I urgently needed to send a mobile phone (with a lithium battery) to a friend in another city. Traditional courier services typically avoid transporting mobile phones by air due to potential safety restrictions and airline guidelines.

Airlines 96

Airlines Research Software User Testing UX 96

Business of Software Conference

FEBRUARY 4, 2019

is a bad way to measure brand engagement. And there were lots of things about this page that were brand new for users – being able to sign in for your account. For example, on the homepage was a brand new feature. This one is measuring time on page, which technically represents the amount of time the user spends on a page.

Analytic Tools 88

Analytic Tools Research Software Data Visualization Software Review 88