Mind the Product

APRIL 5, 2017

Too often it appeared to me that companies want to be trendy rather than think critically about whether their product needs a chatbot. I spoke with a chatbot expert and marketer who cares about brand consistency. One thing I left certain of is that chatbots are hard to do well. A Case in Point.

Artificial Inteligence 75

Artificial Inteligence Airlines Customer Experience Startups 75

Userpilot

MAY 14, 2024

The economic model of consumer behavior is more readily applicable in markets characterized by products with minimal differentiation , where companies often compete primarily on price. Examples include supermarkets, gas stations, budget airlines, and so on. This model is suited for low-involvement products (e.g.,

Data Visualization 94

Data Visualization User Testing Analytic Tools Customer Experience 94

Intercom, Inc.

DECEMBER 13, 2018

Julien: There are not many people at Facebook we can go to and say: “Hey, tell me how to build the SaaS business and a SaaS product. Tell me how to win IT departments, how to win legal department, how to talk to chief security officers, or how to build the SaaS brand.” Ultimately, the product works for every company.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

Mind the Product

APRIL 18, 2017

Most recently Jeff co-founded Neo Innovation (sold to Pivotal Labs) in New York City and helped build it into one of the most recognized brands in modern product strategy, development and design. Her art is held in the collections of companies like Delta Airlines, Survios, Merge, Senetics, StarVR and River Studios.

Research Software 80

Research Software User Testing Customer Experience Workshop 80

Mind the Product

NOVEMBER 1, 2016

By creating a different product, the airlines could get one segment to pay them significantly more. Creating high-end versions of products and charging more for them is typically seen as fair. The problem with fairness and product portfolio pricing arises around race and gender.

Airlines 83

Airlines Management Management Customer Experience 83

Intercom, Inc.

JUNE 3, 2021

In which case, from an R&D perspective, maybe it’s time to be like, “Okay, let’s start thinking about the next generation here” while marketing is firing up on-demand generation, on growing the brand and the product, et cetera.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

DECEMBER 30, 2019

Showing a rapid increase in usage proves that there’s a sizable addressable market and that you’ve established product-market fit. It also confirms that your marketing is effective, word-of-mouth uptake is happening, and you’re beating out competitors for new customers. There are good reasons for this.

Strategy 74

Strategy Customer Experience User Testing Customer Feedback 74

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. Despite calls for customer-first organizations, it’s clear that very few companies actually put the customer first — and risk alienating them with bad customer experiences or product/market fit that misses the mark.

Feedback Software 49

Feedback Software User Testing Weak Development Team User Friction 49

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. Despite calls for customer-first organizations, it’s clear that very few companies actually put the customer first — and risk alienating them with bad customer experiences or product/market fit that misses the mark.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

DISQO

AUGUST 13, 2019

Across the board, car dealerships, cable companies, healthcare providers, and airlines topped the list. Despite calls for customer-first organizations, it’s clear that very few companies actually put the customer first — and risk alienating them with bad customer experiences or product/market fit that misses the mark.

Feedback Software 40

Feedback Software User Testing Weak Development Team Product Research 40

Userpilot

JANUARY 19, 2021

If you are looking for a more holistic approach to improve customer engagement, then there are different company programs/marketing strategies that are available to test. When thinking of a loyalty program the first thought that comes to mind is airline companies. The most common is creating a loyalty program for your company.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

FEBRUARY 27, 2023

You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app. No tool branding is also preferable. Not exactly what you’re looking for? Search no more!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

You can use survey templates out of the box, customize them to fit your brand and UI, and trigger them contextually using segmentation. Customize the surveys so they are aligned with your brand and match the interface of your app. No tool branding is also preferable. Not exactly what you’re looking for? Search no more!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Customize the surveys so they are aligned with your brand and match the interface of your app. The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. No-code branding is also preferable.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your interface and don’t look odd. ” Extremely flexible.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

No-code growth is a method of achieving product-led growth (using your own product as a lever and revenue growth channel) without coding, using no-code tools. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced. “It’s cool, but overpriced in my opinion.”

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

FEBRUARY 28, 2023

No-code growth is a method of achieving product-led growth (using your own product as a lever and revenue growth channel) without coding, using no-code tools. Add emojis, gifs, images, or videos to customize your onboarding flows and have them match your brand. The UI is also fairly tricky to navigate.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52