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Solving the 12 Most Common Customer Problems [Guide]

Userpilot

JUNE 23, 2024

Customer service problem-solving is a discipline focused on optimally identifying, addressing, and resolving issues customers encounter with a product or service. Also, regularly test the system for ease of usability and accessibility. Main Reasons : Varying levels of support training. Different support team structures.

Customer Experience 52
Customer Experience Feedback Software User Testing Customer Feedback 52
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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Customer loyalty is a team effort.

Customer Experience 60
Customer Experience Onboarding KPIs Analytic Tools Data Visualization 60
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