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Ask Teresa: What Do You Do with Atypical Customer Stories?

Product Talk

When we interview customers , our goal is to learn as much as we can about their context. This will help us understand their specific needs, pain points, and desires (otherwise known as opportunities) which will inform our product decisions. But what happens when you hear a story that stands out from the rest? Maybe the customer tells you explicitly that this is not their usual way of doing things.

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If I Were Building a Product Marketing Organization From the Ground Up

Product Management University

If I were building a product marketing organization from the ground up, I’d consider myself lucky. Most product marketing leaders inherit a team and then face the task of shaping it to meet their ideal make-up and the desired goals of the organization. Sometimes it works out great, but the tough part is the amount it time it takes to get your team exactly where you want it in terms of people, team chemistry, skills and maturation, not to mention all the unexpected hiccups along the way.

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Don’t Use Generative AI to Replace Discovery with Real Humans

Product Talk

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. Don’t get me wrong. I’m a big fan of generative AI. I use it daily in both my personal life and at work. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery.

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Your first 100 days as a product owner

Mind the Product

a 100-day journey to master being a product owner and lead the team to launch successful spacecraft-like missions with strategic vision. Read more » The post Your first 100 days as a product owner appeared first on Mind the Product.

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Provide Real Value in your Applications with Data and Analytics

The complexity of financial data, the need for real-time insight, and the demand for user-friendly visualizations can seem daunting when it comes to analytics - but there is an easier way. With Logi Symphony, we aim to turn these challenges into opportunities. Our platform empowers you to seamlessly integrate advanced data analytics, generative AI, data visualization, and pixel-perfect reporting into your applications, transforming raw data into actionable insights.

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Introducing Alchemer Pulse: turn noisy text feedback into signals you can act on, with AI built for customer-obsessed teams 

Alchemer Mobile

Today, we launched Alchemer Pulse : the only AI-driven text analysis solution specifically built for customer experience and feedback programs. Pulse gets you to the heart of how your customers really think and feel, and instantly turns overwhelming text feedback into signals you can act on. Companies have a wealth of customer insights in front of them, in the form of surveys, support interactions, digital feedback, app store ratings, review websites, and other sources of open-ended feedback sou

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Product pitfalls: how to avoid them – David Pereira (CEO, CPO, omoqo GmbH)

Mind the Product

What are the common pitfalls that product teams face? Join us this week on the podcast for a discussion with David Pereira, CEO and CPO of omoqo GmbH, as he shares his unique insights into building an effective product strategy and avoiding common traps that product-led organisations face. Featured Links: Follow David on LinkedIn | David’s website | Buy David’s book ‘Untrapping Read more » The post Product pitfalls: how to avoid them – David Pereira (CEO, C

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Meet the Next Gen Builder: Ashley Kramer, CMO GitlLab

Amplitude

Join Francois Ajenstat, host of the Next Gen Builders podcast, as he explores the dynamic intersection of product and marketing with Ashley Kramer, Chief Marketing and Strategy Officer of GitLab. Tune in to the episode.

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Alchemer Empowers Businesses to Understand and Act on Audience Thoughts and Feelings at Never-before-seen Scale and Speed

Alchemer Mobile

Alchemer Pulse Summarizes and Analyzes Open Text Feedback, Delivering Actionable Customer Insights and Opportunities LOUISVILLE, Colorado, June 17, 2024 : Alchemer, a global leader in customer feedback management and enterprise experience technology, today announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results.

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Product Feedback: How to Collect and Generate Insights

Userpilot

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone. To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop.

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SaaS Evolution: The Critical Role of Embedded Finance

Speaker: Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms

Join us for an exclusive webinar hosted by Ian Hillis, SVP of Growth at Payrix and Worldpay for Platforms, where he’ll explore the significant impact of embedded finance on the software industry! This session is designed to provide you with the strategic insights needed to navigate the future of SaaS successfully, all while gaining a deeper understanding of how these trends can enhance your competitive edge, boost revenue, and deepen customer loyalty.

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“We Are Asking for the Guidance.”: Local Entrepreneur Calls for Better Banking Support at BVI Expo

The Product Coalition

“To date, none of the banks in the BVI have said that my businesses were feasible to support any of them,” said Rochelle Lawrence, a local entrepreneur, who shared her story at the BVI Business…

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Building and managing high performing teams

Mind the Product

Learn essential strategies for building high-performing teams, including standardized hiring, effective onboarding, goal setting, and fostering trust and motivation for sustained success. Read more » The post Building and managing high performing teams appeared first on Mind the Product.

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Why Your Product Team Needs a Platform: Key Takeaways from Hitesh Anand

Dragonboat

In a recent CPO series webinar, Hitesh Anand, Director at Thomas H. Lee Partners, shared some great insights about running a successful product operating model. The big takeaway? You need a dedicated platform to manage and optimize your product operations. Here’s a quick rundown of why that’s crucial and why other key elements alone won’t […] The post Why Your Product Team Needs a Platform: Key Takeaways from Hitesh Anand appeared first on Dragonboat.

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Why Alchemer Pulse comes out on top when comparing AI platforms for text analysis 

Alchemer Mobile

When did you first become aware of artificial intelligence (AI)? Notwithstanding science fiction, when did you realize AI has practical applications for business? For most people, that door opened in late 2022 when ChatGPT was released to the public. What’s remarkable is how quickly the business community has embraced AI. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions.

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10 Rules for Managing Apache Cassandra

It’s no surprise that Apache Cassandra has emerged as a popular choice for organizations of all sizes seeking a powerful solution to manage their data at a scale—but with great power comes great responsibility. Due to the inherent complexity of distributed databases, this white paper will uncover the 10 rules you’ll want to know when managing Apache Cassandra.

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How to Create a User Journey Map: A Step-By-Step Guide

Userpilot

Wondering how to create a user journey map for your SaaS product? If yes, you’re in the right place because that’s exactly what we explore in the article. Read on to learn about: Importance of user journey maps for product teams. Different user journey map types. User journey stages. User journey mapping process. Ready to dive in? TL;DR A user journey map represents all the actions users complete inside the product to achieve their goals, from the moment they first log in until they

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Understand the Problem Space: Questions You Ask before You Build Solutions

The Product Coalition

Do you want your team to build solutions that provide value for your customers? If yes, just ask these three questions.

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Five things we learned at the Pendomonium+#mtpcon roadshow – Amsterdam 2024

Mind the Product

This month, Mind the Product and Pendo are on the road to learn from some of the best leaders in the product space. Our first stop was in Amsterdam! Here are five of our key takeaways from recent discussions involving prominent figures like Joe Futty (Booking.com), Ebi Atawodi (Google), Brian Walsh (Pendo), and many more. Read more » The post Five things we learned at the Pendomonium+#mtpcon roadshow – Amsterdam 2024 appeared first on Mind the Product.

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Product Owner Salary: What is the Average in 2024?

The Product HQ

The product owner is arguably the most important member of the product development team. For this reason, the product owner’s salary tends to be on the higher end, as compared to related product team member salaries. The rise in cross-functional product teams has resulted in product managers , developers, strategists, and product owners attaining a lot of skills.

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How To Manage Multiple Product Teams For Successful Development & Delivery

Speaker: Leslie Grandy, Product Executive & Drew Weaver, Senior Program Manager

Effective management of multiple product teams necessitates a skillful coordination and guidance with the objective of aligning efforts towards shared goals. This entails constant communication, efficient task management, and ensuring that each team aligns with the broader organizational objectives. We can think about this like conducting an orchestra, where diverse efforts are harmonized toward a unified outcome. 🎯 Proficiency in these skills empowers product managers to navigate comple

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Alchemer Pulse uncovered: What customers always ask 

Alchemer Mobile

Sequoia Capital called it a firestorm. Gartner says it rocketed to the top of their Hype Cycle. ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. But for most businesses and consumers, Gen AI hasn’t lived up to the hype. As Sequoia Capital points out, Gen AI is having a value problem.

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Self-Service Data Platform: Definition & Must-Have Features

Userpilot

A self-service data platform is the backbone of informed decision-making and a growing SaaS business. But how do you choose the right data platform for product analytics ? What should you look for? Let’s go over what a data platform is, its importance, and the must-have features you should consider to choose the right platform for you. TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT suppor

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When and how to run a billboard campaign

Lenny Rachitsky

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Best of Lenny’s Newsletter | Hire your next product leader | Podcast | Lennybot | Swag Subscribe now When I see billboard ads as I drive around the Bay Area, I often wonder about the ROI behind these investments.

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GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024

Mind the Product

Check out our full write-up of the opening talk at the Pendomonium+#mtpcon roadshow in Amsterdam! The keynote session, led by Joe Futty, VP of Product at Booking.com, offered valuable insights into learnings from using Gen AI for personalisation. Read more » The post GenAI: The holy grail of product personalisation by Joe Futty – Pendomonium+#mtpcon roadshow: Amsterdam 2024 appeared first on Mind the Product.

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Generative AI Deep Dive: Advancing from Proof of Concept to Production

Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage

Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr

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The Amplitude Integration Portal: Connecting Your Data Ecosystem

Amplitude

Give your teams a more complete picture of the customer by enabling them to create integrations that seamlessly connect Amplitude to the tools and platforms they already use.

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Everything you need to know about Pulse AI for customer experience 

Alchemer Mobile

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. So, it makes sense that Customer Experience (CX) leaders want to explore how AI can help them find new ways to connect with their customers while gaining competitive advantage.

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7 Business Analytics Examples From Top Companies (+Use Cases)

Userpilot

Data-driven companies are 58% more likely to hit revenue goals. This shows how important business analytics is for your product. Business analytics gives insights that help you make better decisions to improve your product. This article will show seven examples of business analytics to highlight its positive impact. TL;DR Business analytics uses data to find trends and boost performance.

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495: The reframing secret to getting a product management job – with Mary Baird

Product Innovation Educators

How to successfully transition to a product management role Watch on YouTube TLDR Transitioning from one career to another is full of challenges, especially when the two fields seem vastly different. However, as Mary Baird’s inspiring story shows, a successful pivot from nonprofit leadership to product management is not only possible but also incredibly rewarding.

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Deliver Mission Critical Insights in Real Time with Data & Analytics

In the fast-moving manufacturing sector, delivering mission-critical data insights to empower your end users or customers can be a challenge. Traditional BI tools can be cumbersome and difficult to integrate - but it doesn't have to be this way. Logi Symphony offers a powerful and user-friendly solution, allowing you to seamlessly embed self-service analytics, generative AI, data visualization, and pixel-perfect reporting directly into your applications.