Ask Teresa: What Do You Do with Atypical Customer Stories?
Product Talk
JULY 3, 2024
When we interview customers , our goal is to learn as much as we can about their context. This will help us understand their specific needs, pain points, and desires (otherwise known as opportunities) which will inform our product decisions. But what happens when you hear a story that stands out from the rest? Maybe the customer tells you explicitly that this is not their usual way of doing things.
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