2026 Branding Customer Satisfaction Roadmap 
The Product Coalition
FEBRUARY 15, 2024
A recent study by Gartner revealed that more than 80% of enterprises will have used Generative AI APIs or deployed Generative AI-enabled applications by 2026, highlighting its potential to transform various functions. Here’s a strategic roadmap to navigate this transformative journey: 1.
Intercom, Inc.
MARCH 28, 2022
They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. By making chat their primary support channel, they’ve been able to increase agent productivity and engagement, resolve 1 in 5 inbound conversations automatically, and maintain a customer satisfaction score of 90%.
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