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Why customer engagement is the key to business growth in 2022 and beyond
Intercom, Inc.
MARCH 28, 2022
As Deloitte notes , for any business’s digital transformation to be effective, it needs to stay laser focused on the needs of its customers and leverage these new capabilities to create relevant customer engagement. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.
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