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Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing

Product Talk

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. I started my career as a software engineer. How are we building production-quality software? I think that was in 2004. What does that mean?

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Ask Teresa: Does the Engineer in the Product Trio Need to be the Tech Lead?

Product Talk

In fact, the product team at Ramsey Solutions shared how using the term “engineering lead” caused confusion and even discouraged engineers from participating in the trio. Our more senior engineer might be most interested in system architecture, code reviews, and mentoring other engineers. They lead product discovery.

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Ask the Community: What Do You Do When You Inherit a Giant Product Backlog?

Product Talk

Would you recommend using an opportunity solution tree (or set of opportunity solution trees) to sift through that backlog and try to categorize them? If it’s a backlog full of feature requests and bugs reported directly from customers, it’s already much more valuable than a backlog full of internal ‘ideas.’

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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Best customer success software for startups and small companies. Defining a customer success tool and other FAQs.

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B2B eCommerce, Self-Service Portals, and PIM Trends for 2024

In 2024, B2B customers expect better quality and service with streamlined experiences that match consumer-grade simplicity—no long calls or meetings required. Our B2B eCommerce Trends Report, surveying 400+ B2B professionals in the US and Europe, reveals how eCommerce has become vital to top companies’ strategies.

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A Step-by-Guide to Building a Strong CX Program in the Financial Services Industry 

Alchemer Mobile

In today’s competitive landscape, customer experience (CX) stands as a cornerstone of success, particularly in the financial services industry. In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. However, not all companies are great at asking.

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Becoming an AI PM | Aman Khan (Arize AI, ex-Spotify, Apple, Cruise)

Lenny Rachitsky

Brought to you by: • Pendo —The only all-in-one product experience platform for any type of application • Vanta —Automate compliance. Previously he was an AI Product Manager at Spotify on the ML Platform team, enabling hundreds of engineers to build and ship products across the company.

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Embedded Analytics Insights for 2024

Organizations look to embedded analytics to provide greater self-service for users, introduce AI capabilities, offer better insight into data, and provide customizable dashboards that present data in a visually pleasing, easy-to-access format.

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Enterprise ABM Marketing Tools: A Marketers Guide

This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software. What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality?

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The AI Superhero Approach to Product Management

Speaker: Conrado Morlan

Using the lens of a superhero narrative, he’ll uncover how AI can be the ultimate sidekick, aiding in data management and reporting, enhancing productivity, and boosting innovation. Tools and AI Gadgets 🤖 Overview of essential AI tools and practical implementation tips.