Product Talk

MARCH 12, 2025

You might be tempted to try to guide your customer back to talking about your current outcome, but that doesnt necessarily work. Sometimes this conversation helps you uncover nuance in the customers context that you werent previously aware of. In this post, well share both advice from the community and Teresas take on the topic.

Feedback Software 136

Feedback Software KPI User Testing User Friction 136

Product Talk

JUNE 19, 2024

But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Discovering unmet customer needs, pain points, and desires—AKA opportunities. The opportunities represent customer value.

Generative AI 296

Generative AI Product Research Feedback Software Analytic Tools 296

Userpilot

NOVEMBER 15, 2021

According to Forbes , the SaaS industry will be worth around $370 billion by 2024. With that being said, businesses should always be in the process of running product-led growth experiments to reduce risks and make the product meet customer requirements in this highly saturated market. Step #3 – Select the audience.

Onboarding KPIs 98

Onboarding KPIs Framework User Testing Feedback Software 98

Userpilot

JANUARY 16, 2024

Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Prompt : Here is some feedback from our customers.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105