Gainsight

JULY 8, 2024

AI is going to radically make customers and customer success better.” In Customer Success (CS), generative AI is poised to be a total game changer. We surveyed 175 CS professionals globally for our second edition of The State of AI in Customer Success report. You need that skill to truly get the most value.

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Gainsight

FEBRUARY 22, 2024

As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. The Dos of Community Management As we transition into 2024, it’s essential to embrace the dos that will drive community success in the coming year.

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Userpilot

DECEMBER 21, 2023

Here are 11 of the best customer retention software to try for 2024! Price starts at $159/month, billed annually) Freshworks is a customer service and CRM software strengthened by generative AI. AI-assisted decision making. Main features Here’s a brief overview of Freshworks’ CRM features: AI-driven insights.

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Gainsight

OCTOBER 4, 2024

Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Revolutionizing Customer Interactions The advent of generative AI has ushered in a new era for Customer Success teams. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

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Gainsight

OCTOBER 4, 2024

Without further ado, here’s my perspective on how AI is becoming a crucial competitive differentiator in customer success. Revolutionizing Customer Interactions The advent of generative AI has ushered in a new era for Customer Success teams. Learn More in Our Report: The State of AI in Customer Success, 2024 3.

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Userpilot

JULY 23, 2024

For example, if your customers requested a new trendy AI feature when generative AI peaked, but after a while, you find out that the excitement has faded and the overall sentiment has changed, you need to be proactive and de-prioritize the feature and focus on something more important instead.

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Modus Create

FEBRUARY 5, 2024

Generative AI captured the world’s imagination and received unprecedented attention. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024. Let’s dive deeper into five digital transformation trends shaping 2024 for enterprise leaders.

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Userpilot

JULY 29, 2024

Workflow builder : Introduced in 2019 and enhanced with generative AI in 2023, the Workflow Builder allows users to automate routine tasks without requiring technical skills. Here are some of the key features: Channels : Slack organizes conversations into channels, which can be created for different teams, projects, or topics.

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Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. With 55% already deploying AI for more personalized services, the future of AI in Customer Success isn’t some distant reality—it’s unfolding right now.

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Lenny Rachitsky

JULY 30, 2024

Unlike with traditional SaaS products, companies looking to integrate AI products and features need to consider the real, underlying costs of generative AI compute and the intense competitive pressure in the AI market now, while also focusing on adoption and new business models. An indirect monetization strategy (e.g.

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Agile Velocity

JUNE 17, 2024

Everyone seems to be using Gen AI tools to optimize their existing processes and organizations are either building AI solutions or partaking. So it wasn’t a surprise that the agenda for the 2024 Texas Digital Government Summit was packed with AI talks, including the opening keynote by Sharon Gai. Think Terminator….we’re

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Userpilot

APRIL 30, 2024

Product Predictions 2024 – From generative AI being a double-edged sword to the increased need to talk to customers, Marty shares 10 predictions that will shape product management in 2024. He scrutinizes training programs, dissects product team distinctions, and provides clarifying insights.

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Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

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Gainsight

AUGUST 23, 2024

When it comes to new technology, there’s nothing more instantly (and widely) adopted than AI. According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. And it makes sense: AI is a paradigm shift, because it allows teams to do more with less.

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The Product Coalition

DECEMBER 26, 2023

However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. Computer vision systems can achieve up to 99% accuracy by training deep-learning AI models with vast amounts of visual data. CT scans, MRIs, and X-rays all use computer vision technologies to some level.

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Modus Create

NOVEMBER 15, 2024

By Greg Sterndale Posted in Digital Transformation , Product Published on: November 15, 2024 Last update: November 15, 2024 Five questions to help kickstart your AI journey Few industries stand to gain as profoundly from AI advancements as life sciences. Are you ready to transform life sciences with intelligent apps?

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Ronke PM

FEBRUARY 13, 2024

While I was disappointed that in 2024, I have to point out that the panel was not diverse nor representative, I was not surprised. As advanced as we are in 2024, some communities will not benefit from AI solutions because their unmet needs are not seen. The panel consisted of three people from the same country and culture.

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Modus Create

SEPTEMBER 30, 2024

These changes affect us both as a company and personally — from global crises to advances in generative AI. AI reached an inflection point faster than most of us anticipated, and many enterprises are struggling with how to deploy it. Like our clients, we’ve responded to a head-spinning array of changes these past several years.

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AB Tasty

SEPTEMBER 16, 2024

We’ll dig into the ways AI can be a helpful tool, as well as some considerations to take. The positive impact of AI on your customer experience roadmap In one of our last pieces about AI in the CRO world, we discussed 10 generative AI ideas for your experimentation roadmap.

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Userpilot

JULY 29, 2024

Top 10 customer success management software in 2024 To help you narrow down your choices, here are our picks for the top 10 customer success software in 2024. You can then use the built-in generative AI to make sense of this data and craft stellar experiences.

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The Product Cafe

MAY 29, 2023

Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. The global rollout is scheduled to be finished by 2024. Well, Google has something in store to cover those concerns. They're pulling the curtain back on their new tool, the dazzling Product Studio.

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Userpilot

JULY 22, 2024

An example of this strategy is SaaS companies adding new AI-powered features after the rise of generative AI. For example, Userpilot , a product adoption platform embedded an AI writing assistant so users can refine their in-app messages created within the platform in it. Join the 2024 Product Drive Summit in October.

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Userpilot

JANUARY 16, 2024

For example, you may want to jump on the AI bandwagon by creating a product that leverages AI to solve user problems. Here is a prompt that could help: Prompt : Generate 3 product ideas that use AI to solve problems users face when creating tooltips. ChatGPT generates AI-powered product ideas. Cool, right?

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UX Planet

FEBRUARY 1, 2024

Top 10 Incredible and Free Image AI Tools That Still Work in 2024 You’ll need to see this! Top 10 Incredible and Free Image AI Tools That Still Work in 2024 Are you like me? To be through to the end and unexpectedly met with a paywall that required you to pay to generate your image? I have a solution for you.

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Gainsight

AUGUST 20, 2024

According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity. With 55% already deploying AI for more personalized services, the future of AI in Customer Success isn’t some distant reality—it’s unfolding right now.

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Userpilot

FEBRUARY 21, 2024

Generative AI : Generates diverse media types, assisting in strategy creation, predictive modeling and product development, impacting content marketing and customer service. Userpilot ’s AI writer. Survey sentiment analysis with Userpilot. Conclusion These data analytics trends are shaping the way we work with data.

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Gainsight

MARCH 19, 2024

In case you missed it (somehow), Generative AI has taken the world by storm. In the realm of B2B software, Gen AI holds immense potential to transform the way companies interact with their customers, stakeholders, and users—and even the way companies develop products. Let’s dive into Stokowski’s thoughts on Gen AI in 2024.

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Gainsight

MARCH 13, 2024

Every month, a passionate group of Gainsters meet in-person at stimulating AI offsites to discuss the latest trends in AI and explore how Gainsight’s AI can shape the future of customer success and business operations. These AI offsites showcase the immense possibilities for AI to transform our entire industry.

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