Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. I’m just picking some random SaaS tool we might use. For me, two thoughts occurred. Could we have noticed this earlier?

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Gainsight

SEPTEMBER 9, 2024

But let’s be honest—traditional methods of gauging customer health and engagement often feel like trying to predict the weather with a sundial. And, at the heart of it all, is real-time intelligence and insights. Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Why AI, you ask?

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Gainsight

SEPTEMBER 9, 2024

But let’s be honest—traditional methods of gauging customer health and engagement often feel like trying to predict the weather with a sundial. And, at the heart of it all, is real-time intelligence and insights. Let’s dive into the future of CS, empowered by real-time AI-enabled customer health insights. Why AI, you ask?

Data Visualization 52

Data Visualization Customer Feedback Customer Experience User Friction 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

DevelopmentCorporate

JULY 31, 2024

The "State of Enterprise Tech 2024" report highlights key trends such as innovation amid challenges, significant investments in AI and data foundations, adoption of hybrid cloud environments, and a continued focus on cybersecurity. The post Key Trends in Enterprise Technology for 2024 first appeared on Development Corporate.

Reporting Tools 40

Reporting Tools Enterprise Technology Government 40

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. This article explains: what usability testing is why you should do it (the business case) which method you could adopt how to carry out testing and report your findings where you can find out more What is usability testing? But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Modus Create

FEBRUARY 12, 2025

Every year, new trends, frameworks, and practices capture the industrys imaginationwhether it was no-code in 2024, Web3 in 2023, or serverless architecture in 2022. My predictions arent based on whats simply popular or making headlines. But this year feels different. This will transform how businesses operate across functions.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Gainsight

AUGUST 23, 2024

According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Gainsight

AUGUST 23, 2024

According to Gartner , companies deploying AI as a business tool are projected to surpass 60% by the end of 2024. Together, Gainsight and Staircase AI will deliver AI that eliminates surprises and removes grunt work for CS teams with real-time, unbiased conversational sentiment analysis and insights.

Data Visualization 52

Data Visualization Reporting Tools Customer Feedback Customer Experience 52

Modus Create

NOVEMBER 15, 2024

By Greg Sterndale Posted in Digital Transformation , Product Published on: November 15, 2024 Last update: November 15, 2024 Five questions to help kickstart your AI journey Few industries stand to gain as profoundly from AI advancements as life sciences. Do you have the right data infrastructure and governance in place?

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

The Product Coalition

JULY 8, 2019

This makes it way more difficult for hackers to compromise the transaction data. Any industry that needs the protection of sensitive data, like governments or financial services can benefit from blockchain as is helps to prevent unauthorized activity. All participants who have access are able to access data?—?in

Technical Review 60

Technical Review Artificial Inteligence Systems Review Data Visualization 60

Userpilot

MARCH 7, 2024

Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female. According to the World Economic Forum’s 2022 Global Gender Gap report – women represent just 36.9% of leadership roles. Again…Why? Sima Banijamali – Sr.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Dashboards display critical business data in real-time, streamlining decision-making and focusing on key metrics. Let’s dive in!

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

UX Planet

DECEMBER 19, 2023

When I went to Amazon to report the bad delivery, I noticed that my issue was not listed. Not only does this allow a user to get to desired content more quickly, but a prominent interface distinction between subscribed and non-subscribed content could quiet the visual noise that bombards the user and reduce their overall cognitive load.

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

Mixpanel

FEBRUARY 21, 2023

The most successful companies today value, analyze, and learn from their customer data. And two tools in many of these companies’ data stacks are a trusted customer data platform (CDP) and a powerful analytics solution. Why is this more important today than ever before?

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Feedback Software 59

Product Innovation Educators

JUNE 3, 2024

Using multiple methods provides a more complete and insightful picture of customer needs. Qualitative research uncovers deep insights, while quantitative research offers statistical confidence. Primary research: Gathering new data directly from potential customers via surveys, interviews, focus groups, and observation.

User Testing 71

User Testing Product Research Market Research Data Visualization 71

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Modus Create

SEPTEMBER 30, 2024

What if cybercriminals hack and compromise sensitive data? According to our research on digital transformation and productive development, 59% of companies plan to improve their cybersecurity posture this year (2024), compared to the 32% that said they would improve it in 2023. What if the technology isn’t managed properly?

Healthcare 52

Healthcare Data Visualization Reporting Tools Artificial Inteligence 52

Modus Create

NOVEMBER 7, 2024

Strategies to mitigate AI security and compliance risks By William Reyor Posted in Digital Transformation , Platform Published on: November 7, 2024 Last update: November 7, 2024 According to McKinsey, 65% of executives report that their organizations are exploring and implementing AI solutions.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ?

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

The Product Coalition

MARCH 2, 2024

Source: [link] In the run-up to the 2024 United States primary elections in California , my phone has been buzzing non-stop with calls and texts from political candidates. It’s a glaring reminder of the unchecked reach of data brokers, entities I suspect are behind this unsolicited barrage. On the surface, it sounds commendable.

Data Visualization 116

Data Visualization Reporting Tools Advertising Entertainment 116

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

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