Userpilot

SEPTEMBER 2, 2024

Userpilot’s SaaS Product Metrics Benchmark Report has found that compared to other industries, healthcare SaaS companies perform lower across most of the 6 metrics we studied. Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Companies by industry analyzed in our Product Metrics Benchmark Report 2024.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Healthcare Reporting Tools 105

Userpilot

JULY 18, 2024

According to our latest NPS benchmark report, the average NPS in SaaS is 35.7. TL;DR Net Promoter Score (NPS) is a customer loyalty metric that measures how likely your customers are to recommend your product or service to others. But how does your business fare against these product metrics benchmarks? What is NPS?

Data Visualization 105

Data Visualization Reporting Tools Feedback Software Analytic Tools 105

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Userpilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? Companies by industry analyzed in our Product Metrics Benchmark Report 2024. Including MarTech.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Reporting Tools Analytic Tools 102

Userpilot

JUNE 11, 2024

That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Time-to-value : Tracks how quickly users realize the value of the product. Core feature adoption rate : Measures user engagement with key product features.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Alchemer Mobile

OCTOBER 2, 2024

In the world of digital banking, creating an app that truly resonates with users is no small feat. That’s why we’re thrilled to celebrate our partner Alkami Technology’s recent win as “Best Banking App” in Tearsheet’s 2024 Big Bank Theory Awards.

Feedback Software 100

Feedback Software Banking Reporting Tools User Testing 100

Userpilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. TL;DR User behavior trends are not the same as consumer behavior trends. No-code tools are making complex tasks simple, such as building in-app product tours.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. Let’s dig in! Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

UX Planet

NOVEMBER 4, 2024

How to plan, conduct and report usability studies. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. Risk of exclusion  — in some sectors there are no competitors, e.g. some health or government services.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Alchemer Mobile

NOVEMBER 1, 2024

Consider these statistics : Smartphone users access an average of 30 mobile apps in a month, at an average rate of 10 every day. Mobile apps are expected to generate more than $935 billion in funds by the end of 2024. In 2022, 3.8 trillion hours were spent using mobile apps worldwide. Consider timing for in-app surveys.

Feedback Software 183

Feedback Software Product Research User Testing Customer Experience 183

Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 – Technographic —preferred device and operating system. – Improving satisfaction among existing customers by adding in-app communication.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Reporting Tools 104

Userpilot

JULY 19, 2024

Here are metrics you can use, along with their averages for Martech companies from Userpilot’s SaaS Product Success Metrics Report 2024 : Average customer activation rate : 24%. Key components of Martech product success are: Product adoption and user engagement. Customer satisfaction. Ongoing innovation.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 105

Userpilot

APRIL 30, 2024

TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates. Cloud computing offers three main service models: SaaS for ready-to-use software, PaaS for application development frameworks, and IaaS for scalable virtualized computing resources.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

JULY 9, 2024

The 4 P’s of customer experience are engaged and empowered people (your teams), efficient processes , customizable and user-friendly products , and places (websites, web, and mobile apps) that collectively contribute to exceptional service delivery. What are the 4 P’s of customer experience?

Customer Experience 111

Customer Experience User Testing Research Software Analytic Tools 111

Userpilot

JULY 29, 2024

The Kano model helps prioritize features based on user satisfaction and the effort required. It involves making your product so valuable to users that it sells itself. This improves the overall customer satisfaction levels and results in shorter sales cycles. Excitement or nice-to-have features that delight users.

Framework 105

Framework Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

JULY 22, 2024

The customer engagement rate assesses the frequency and intensity of user interactions with the product. The average session duration measures the average time users spend per session on a product. Customer Effort Score (CES) assesses how easily customers can complete tasks within the product. across all sectors.

Onboarding KPIs 103

Onboarding KPIs Customer Experience Customer Feedback User Testing 103

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Gainsight

OCTOBER 3, 2024

As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable. That’s why the shift toward self-service solutions is not just this quarter’s buzzword—it’s a critical necessity. Let’s dive in.

Reporting Tools 52

Reporting Tools Feedback Software User Testing Customer Experience 52

Gainsight

OCTOBER 3, 2024

As businesses expand and customer bases grow, relying solely on traditional, high-touch customer success models becomes increasingly unsustainable. That’s why the shift toward self-service solutions is not just this quarter’s buzzword—it’s a critical necessity. Let’s dive in.

Reporting Tools 52

Reporting Tools Feedback Software User Testing Customer Experience 52

Userpilot

JULY 31, 2024

A proactive strategy anticipates customers’ needs and creates innovative solutions, while a reactive strategy develops around customer requests. They observe competitor innovations and react to customer requests to meet market demands. Userpilot announces its new AI feature to users. Source: Mike Pilawski.

Analytic Tools 104

Analytic Tools Research Software Feedback Software User Testing 104

Userpilot

MAY 20, 2024

Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights.

Data Visualization 105

Data Visualization Feedback Software Customer Feedback Customer Experience 105

Userpilot

AUGUST 27, 2024

Embarking on a career as a customer service representative involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer service representative. Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 8, 2024

Understand how users adopt new features. How to measure product adoption using a comprehensive dashboard: Choose a tool. A product adoption dashboard is a visual tool that tracks and displays key metrics related to how users engage with your product. Track product adoption metrics in one view. Define your main objectives.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

DECEMBER 21, 2023

This means cultivating customer loyalty is just as important as attracting new customers. Having the right tools to improve customer retention is vital for your company’s longevity and growth. Here are 11 of the best customer retention software to try for 2024!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Centercode

SEPTEMBER 14, 2020

By 2024, that number is expected to reach 526.8 Today’s wearables are expected to work not only with consumers’ various phones but to communicate instantly with an enormous number of other connected devices, like tablets, thermostats, speakers, security systems, fitness equipment, and more. Deloitte reported that U.S.

User Testing 92

User Testing Reporting Tools Feedback Software Product Research 92

Userpilot

JULY 22, 2024

The patient retention rate shows the percentage of patients who continue to use a healthcare service. The patient churn rate measures the percentage of patients who discontinue using a healthcare provider’s services. Patient satisfaction scores assess patients’ overall satisfaction with their healthcare experiences.

Healthcare 103

Healthcare Data Visualization Reporting Tools Analytic Tools 103

Userpilot

JUNE 18, 2024

A/B testing is a powerful tool that can help you uncover hidden opportunities and optimize your marketing efforts. Whether you’re looking to attract new leads or improve engagement with existing customers, this article will guide you through the A/B testing process from start to finish. We’ll cover: What A/B testing means.

User Testing 105

User Testing Data Visualization Product Research Testing 105

Userpilot

AUGUST 17, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. A customer service representative handles inquiries, resolves complaints, provides support, and fosters customer loyalty.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer service representative requires understanding the key steps, skills, and experiences needed for success. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. TL;DR The activation rate measures how many users reach the activation stage and experience product value. This is unique to different products or even user personas. Activation rate benchmarks for various industries in 2024 range from 54.8%

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. Pick the best UAT tool for you ?

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Reporting Tools 52

UX Planet

JANUARY 29, 2025

To tackle this, I created the User Experience Improvement Score (UEIS) , a metric that offers a comprehensive view of UX enhancements while pinpointing specific areas forgrowth. Lets look at FinTrack, a hypothetical financial management tool that helps users with budgeting, expense tracking, and financial goal setting.

Data Visualization 93

Data Visualization Framework UX User Testing 93

Userpilot

FEBRUARY 29, 2024

In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. A step-by-step process for analyzing user behavior. TL;DR User behavior analytics focuses on understanding how users interact with websites and apps. Feature and events reports.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer service representatives is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer service representative is a professional who acts as a liaison between a company and its customers by providing helpful information and resolving emerging issues.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52