Userpilot

AUGUST 14, 2024

According to the 2024 State of CX Personalization Report by Medallia, customers who go through very personalized experiences rate their overall satisfaction as 9.4 In this article, we’ll explore definitions, customer segmentation models, benefits, and how to design a customer segmentation strategy that boosts product engagement.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Reporting Tools 77

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product.

Data Visualization 76

Data Visualization Analytic Tools Research Software User Friction 76

Userpilot

AUGUST 18, 2024

In this article, we establish the basis of this sentiment. However, to learn more, you’ll have to listen to the man himself as he develops the topic at the 2024 Product Drive Summit. Finally, after implementing the strategy, gather data through surveys and analytics to identify areas for improvement.

Data Visualization 86

Data Visualization Strategy User Testing Product Research 86

Userpilot

NOVEMBER 8, 2023

In this article, we'll explain what behavioral personas are, the invaluable insights , and how to use them to drive growth in your SaaS. TL;DR A user behavioral persona is a document representing a distinct group of users who share similar behaviors, motivations, and goals. Of course, having the right tooling helps.

Data Visualization 80

Data Visualization Analytic Tools Research Software Customer Experience 80

Userpilot

JULY 23, 2024

It helps organizations focus on the Determining which features to include in a product roadmap can be challenging with constantly evolving customer needs and several opportunities chasing scarce resources. This article will dive deep into the concept of feature prioritization and introduce the top frameworks for successful product management.

Feedback Software 90

Feedback Software Product Research User Testing Customer Experience 90

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 82

ChatGPT Data Visualization Onboarding KPIs Research Software 82

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product.

Product Research 99

Product Research Data Visualization User Testing Feedback Software 99

Userpilot

MAY 30, 2024

Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. In this article, we’ll explore the steps to establish an effective feedback loop and provide real-world examples. Incorporate feedback into your product strategy.

Product Research 79

Product Research Feedback Loop Feedback Software User Testing 79

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

Research Software 102

Research Software Feedback Software User Testing Analytic Tools 102

Business of Software Conference

JULY 17, 2024

As adults, we continue to build, but now our creations extend beyond ourselves, benefiting entire industries, customer, and communities. The world is already saturated with products and services. To avoid contributing to the noise, you need to build something truly purposeful for the customers. What are their daily struggles?

User Testing 52

User Testing Customer Experience Customer Feedback User Friction 52

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Why it’s important to measure it. How to calculate it. How to reduce it.

Analytic Tools 84

Analytic Tools Data Visualization Onboarding KPIs User Testing 84

Userpilot

AUGUST 1, 2024

Product marketing is the process of bringing a product to market, and a well-curated product marketing strategy is key to understanding customer needs and driving adoption. In this article, we explore the key steps product managers follow to create a successful product marketing strategy, including some successful real-world examples.

Research Software 87

Research Software Analytic Tools Product Marketing Product Research 87

Userpilot

DECEMBER 12, 2023

Look no further as this is exactly what this article covers! UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. A UX roadmap is a strategic plan outlining the projected development of the user experience over time.

Roadmap 84

Roadmap Customer Experience UX Product Research 84

Userpilot

MAY 22, 2024

Unfortunately, that technology isn’t here yet, so UX research tools are the next best thing. These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 87

Research Software Data Visualization User Testing Analytic Tools 87

Product Innovation Educators

JUNE 17, 2024

What product managers need to elevate their careers Watch on YouTube TLDR In this episode, I share insights on developing essential skills for product management and leadership. This article summarizes key concepts and takeaways on developing essential skills for product management and leadership.

Leadership 102

Leadership Research Software Development Data Visualization 102

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.

Research Software 77

Research Software Feedback Software User Testing Reporting Tools 77

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? We know it can be daunting to pick just one tool, that’s why we’ve created this listicle and compared 10 top tools and their features side by side, helping you make a faster decision.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Modus Create

FEBRUARY 16, 2024

According to our latest research report on Investing in Digital Transformation and Product Development , the biggest challenge for technology organizations today is not the tech stack; it’s finding capable digital talent to manage the technology. What is surprising is that organizations do not list improving human capital as a top priority.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Product Research 52

Userpilot

MAY 11, 2024

Are you looking for powerful and effective Heap alternatives to track customer behavior and discover hidden insights in your data? Despite being an excellent product analytics tool with great features, Heap is not infallible. Heap Analytics. You may, thus, require some time to get a hang of all its features.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard.

Data Visualization 83

Data Visualization Onboarding KPIs Dashboard Analytic Tools 83

Userpilot

MAY 17, 2024

Looking for the perfect product feedback tools for collecting insightful data? With so many similar tools available on the market, it can seem difficult to pick the best one for your company. TL;DR A product feedback tool is software designed to simplify the process of gathering, organizing, and analyzing user feedback.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 260

Generative AI Product Research Feedback Software Analytic Tools 260

Userpilot

JANUARY 31, 2024

This article explains: What user behavioral analysis is Why it’s important The key steps in the analysis process Different types of analyses Let’s dive right in! TL;DR User behavior analysis is the process of studying user activity inside the product aimed at identifying user needs and pain points and improving UX.

Data Visualization 52

Data Visualization Customer Feedback User Testing Customer Experience 52

Product Talk

JANUARY 17, 2024

Sometimes it’s because they’ve personally experienced a pain point and want to address it. ThoughtFlow combines the visual flow of a whiteboard with the data modeling of a spreadsheet so that teams can shape their journey from an idea to its outcome without creating silos and losing context across multiple tools.

Customer Experience 225

Customer Experience User Friction User Testing Customer Feedback 225

Product Talk

JUNE 5, 2024

Tweet This In this article, we’ll cover what a product trio is, the benefits of working this way, who should be responsible for what in a trio, and much more. You can read this article from beginning to end or you can use the links below to jump to whichever question(s) you’re most curious about. They interview customers together.

Product Research 226

Product Research User Testing Research Software Customer Experience 226

Userpilot

JULY 29, 2024

In this article, we’ve outlined an extensive list to help inform your product strategy. Story mapping helps visualize the user journey to create a product strategy roadmap. Userpilot enables product-led growth by helping you understand users’ needs and implement features that satisfy them. The result?

Framework 71

Framework Feedback Software Analytic Tools Onboarding KPIs 71

Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. We review our product analytics every morning.

User Testing 170

User Testing Customer Experience Customer Feedback User Friction 170

Userpilot

JUNE 17, 2024

TL;DR A sales enablement manager is responsible for managing and supporting the sales team so they can effectively sell your company’s products or services. To grow as a sales enablement manager, there are a few tools you need to know of. Surprisingly, however, these tools aren’t just limited to the sales function.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JUNE 26, 2024

In this article, we will outline the typical journey for a sales enablement manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. To grow as a sales enablement manager, there are a few tools you need to know of. Looking into tools for sales enablement managers?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 26, 2024

Product-led growth is predicted to become even more prominent in 2024. In this article, we share 11 tried and tested tactics for product managers who want to up their PLG game. TL;DR Product-led growth (PLG) is a go-to-market strategy where the product is the main driver of customer acquisition , adoption, and account expansion.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization User Testing 75

Product Talk

JANUARY 31, 2024

I have found it challenging to succinctly explain the insights while also showing enough of my work to get people bought in on the recommendations,” says Leann. “It The designer Leann was working with took the time to visually outline the broader opportunity and possible benefits in a compelling way.

Product Research 229

Product Research Reporting Tools Feedback Software Customer Communications 229

Userpilot

AUGUST 18, 2024

Key highlights include: Selecting the ideal customer profile (ICP). In this article, we’ll take a quick look at Maja’s journey and discuss the steps to build a GTM strategy. In this article, we’ll take a quick look at Maja’s journey and discuss the steps to build a GTM strategy. User persona example. Register now.

Feedback Software 78

Feedback Software Research Software User Testing Product Research 78

Userpilot

JULY 22, 2024

In this article, we explore the benefits and challenges of this critical aspect of product management. A well-executed expansion strategy leads to increased sales and market share, improved customer satisfaction , and better competitive advantage. An effective product expansion strategy is the fuel that propels a SaaS business forward.

Research Software 75

Research Software Feedback Software Analytic Tools User Testing 75

Userpilot

MARCH 15, 2024

What is data-driven analytics in SaaS? How to conduct user data analysis? What are the best analytics tools for the job? We answer these questions in the article, so if you’re looking for answers, you’re in the right place! This improves customer satisfaction and retention.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software User Testing 77

Business of Software Conference

NOVEMBER 30, 2023

Solve for the customer – even if it means being a little unfocused. Getting Pricing ‘Right’ Know whether you’re selling a tool or a transformation. Rethink your customers’ lifetime value. Solve for the customer – even if it means being a little unfocused. Until it isn’t. Beware of the ‘grandfathered-in’ pricing structure.

Customer Experience 52

Customer Experience User Friction User Testing Enterprise 52

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 223

User Friction Customer Experience Customer Feedback Analytic Tools 223

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. In the meantime, this article will give you a sneak peek into his talk regarding the transformative power of the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED.

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89