Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Pendo offers in-app messaging and onboarding features for mobile apps.

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. What is a digital adoption platform? Book the demo!

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Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 275

Product Research Reporting Tools Feedback Software Customer Communications 275

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

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Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

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Data Visualization Analytic Tools Reporting Tools Technical Review 299

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. What AI tools you can use. AI tools can visualize trends and anomalies in real-time. Userpilot is a product growth platform that uses AI to power its writing assistant and localization features. About 73% of U.S.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

DECEMBER 21, 2022

Marketing analytics tools are a product marketing manager’s best friend. In this article, we cover: What are marketing analytics tools and why they are essential for marketing teams and marketing agencies? Key features to look for when shopping around for marketing tools. What are marketing analytics tools?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

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Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

MAY 14, 2023

Choosing the best event-tracking tool for your business is not easy. To make the choice a bit easier for you, we’ve created a list of the best tools for tracking events available for SaaS teams in 2023. If you need an in-app tracking tool, your options include dedicated analytics tools or product adoption solutions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

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Feedback Software Analytic Tools Customer Feedback Data Visualization 97

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. Track them using analytics tools that monitor user behavior and identify trends. Smartphone users are downloading more apps than ever (there were 257 billion app downloads in 2023 alone). Mobile content targeting in Userpilot.

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Analytic Tools Feedback Software Download Onboarding KPIs 66

Usersnap

JANUARY 20, 2023

When choosing an appropriate customer support tool, you want to make sure that it ticks all the boxes your team requires. Each method requires different tools to achieve the desired outcome. To be successful, you need to equip your support staff with the right customer support tools to deliver superior customer service.

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Feedback Software Analytic Tools Research Software Reporting Tools 52

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

OCTOBER 25, 2022

Looking for the best tool for onboarding new customers for your SaaS company? There are plenty of solutions for onboarding new customers on review sites, but they don’t make the choice any easier. Userguiding: best tool for new customer onboarding on a budget. Appcues: best tool for mobile user onboarding.

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Analytic Tools Feedback Software Research Software Data Visualization 94

Intercom, Inc.

DECEMBER 14, 2022

So what does “good customer support” look like for 2023? We conducted a major survey to find out what people want and expect from customer service, and made some fascinating discoveries. Our latest study contacted 1,000 US customers across generations, to learn more about what they want and expect from businesses as we enter 2023.

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User Testing Data Visualization Customer Experience Customer Feedback 129

UX Planet

MARCH 3, 2025

of marketers reported higher conversion rates in 2023 compared to 2022, as per the samesource. For instance, a B2B software company might target IT Managers or Marketing Directors, tailoring content to address their specific needs, as suggested by Leadfeeder. With our tool, she streamlined tasks and found balance.

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User Testing Research Software Data Visualization Reporting Tools 57

Userpilot

AUGUST 29, 2023

They also need tools to help them do their job: Userpilot is a powerful, end-to-end product management solution, offering a range of capabilities from gathering feedback, to providing support to engaging users with in-app messages, and far more. Value vs. effort mapping is a common tool used by many PMs.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. No-code tools are making complex tasks simple, such as building in-app product tours. Data breaches in recent years are fuelling the demand for secure software experiences.

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Analytic Tools Data Visualization User Testing Reporting Tools 105

The Product Coalition

MARCH 11, 2024

Pop-up messages showcase features like unlimited hearts and offline access, appearing strategically after users lose hearts or miss a lesson due to a lack of internet connectivity. A 2020 report by Cloudwards revealed that 80% of Dropbox users who upgraded to a paid plan did so within 6 months of reaching their free storage limit.

Research Software 125

Research Software Reporting Tools Artificial Inteligence Customer Experience 125

Userpilot

MAY 8, 2024

Deliver exceptional customer support using AI and self-service resources. Announce and drive adoption of new features with consistent messaging across channels. Ensure clear and consistent product messaging through quality copywriting. Anticipate future customer needs and work proactively to find solutions.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. Userpilot is an alternative product adoption platform with better analytics and feedback features. What is WalkMe digital adoption platform?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

JANUARY 8, 2024

Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly. Be strategic with your SEO; leverage contextual CTAs and have highly optimized landing pages encouraging users to sign up for your tool.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements. which gives product teams AI super powers.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

SEPTEMBER 10, 2024

Feature adoption : Improve adoption through in-app engagement, personalized suggestions, and in-app messaging. Product operations : Optimize processes, tools, and data management to streamline product development. Truth is, the adoption of technology has already expanded for decades. Tracking product adoption with Userpilot.

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Data Visualization Analytic Tools Feedback Software Product Research 111

eG Innovations

MARCH 28, 2023

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are sponsoring the IGEL DISRUPT End User Computing (EUC) Forum taking place in Nashville, April 3-5, 2023. Microsoft Azure Virtual Desktop, or just plain old Remote Desktop Services.

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Reporting Tools Research Software Enterprise User Testing 52

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

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Data Visualization Research Software Analytic Tools Reporting Tools 52

Department of Product

NOVEMBER 16, 2023

Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. It is the company’s first earnings since going public and overall Instacart reported a loss of almost $2 billion. Gmail is testing a new reply functionality that transforms email into instant messaging.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 21, 2023

We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. This early warning system enables you to intervene with retention strategies, reducing the likelihood of users canceling their subscriptions. You’re in the right place.

Data Visualization 105

Data Visualization Analytic Tools User Testing Customer Feedback 105

Userpilot

JULY 14, 2023

We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar. Userpilot is a product adoption platform with advanced analytics features.

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Analytic Tools Data Visualization Feedback Software Research Software 96

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service. Habitat helps researchers get it done in minutes.

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Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Your product or service has a form. More than 60% of WhatsApp users in India message a business account. It needs information.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 27, 2023

We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report. What are Mixpanel cohorts and how to use them to gather actionable insights?

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Despite its strengths, the app has some obvious drawbacks: high cost, steep learning curve, and lack of real-time data reporting. Pendo is a digital adoption platform (DAP). How can software companies use Pendo?

Data Visualization 97

Data Visualization Feedback Software Analytic Tools Reporting Tools 97

Userpilot

AUGUST 31, 2023

Below are the funnel stages in SaaS: Awareness At the awareness stage, potential users recognize they have a problem or need that requires a solution; they begin searching for information to better understand their problem and identify possible solutions. This article answers that and more.

Research Software 110

Research Software Feedback Software Analytic Tools User Testing 110

Userpilot

NOVEMBER 19, 2023

Use contextual automated in-app messages to cross-sell to engaged users. InVision cross-sells its Freehand tool to remote teams. Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. Offer free trials or credits to current customers.

Analytic Tools 101

Analytic Tools Feedback Software Data Visualization Customer Experience 101