Product Talk

SEPTEMBER 6, 2023

Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? Then I would say the third piece is tied to, to identify a good solution, we really need to rapidly test our assumptions , and there’s some tooling involved with that. Lots of that.

Product Research 280

Product Research User Testing Research Software ChatGPT 280

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Meet Height, the AI project manager bringing the power of LLMs to your tasks.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Department of Product

OCTOBER 26, 2023

, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Department of Product

NOVEMBER 2, 2023

Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Technical explainers – What’s the difference between AI and machine learning? ML is a subset of AI. That’s the first big difference to note.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. and beating ChatGPT’s 50.3%. Easy design fixes improve the usability of these UI elements.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. Every year is a year of disruption.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

AUGUST 20, 2024

This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

SEPTEMBER 15, 2023

TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. Avoid general questions, like ‘Which design do you prefer?’ What is a preference test?

User Testing 72

User Testing Product Research Data Visualization Feedback Software 72

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. A thorough market research should reveal: The overall competitor landscape.

Product launches 75

Product launches User Testing Product Research Feedback Software 75

Modus Create

MAY 28, 2024

With that in mind, I’m pulling back the curtain with a practical look at how to analyze your organization’s readiness, identify your priorities, and create an action plan to guide your company through the complexities of AI adoption. There’s no doubt that a comprehensive AI strategy is critical.

Reporting Tools 49

Reporting Tools Research Software Data Visualization Weak Development Team 49

Business of Software Conference

SEPTEMBER 15, 2023

The most recent season explores the world of Sam Bankman-Fried as he researches his forthcoming book on the famous fraudster. Generative AI and Intellectual Property If an AI model takes all the world’s knowledge and makes something new, who owns that and who gets paid? 2nd October is a HUGE day.

Research Software 40

Research Software Generative AI Education Books 40

Department of Product

OCTOBER 19, 2023

Synthetic Humans is designed for product teams to conduct market research and takes LLMs to the next level by allowing AI bots to chat to each other. The product creates synthetic focus groups, tailored to your niche and allows UX researchers to set a topic for discussion which can then be monitored.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Userpilot

AUGUST 15, 2023

Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user. Finally, you must analyze customers’ in-app activities after launch to drive retention. What is a product launch marketing plan?

Product launches 73

Product launches User Testing Feedback Software Research Software 73

Gainsight

DECEMBER 20, 2023

According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights. The post Why Customer-Centric Product Analytics Are More Important Than Ever appeared first on Gainsight Software.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52

UX Planet

JANUARY 2, 2025

Chat GPT is a well-executed version of a technology that Google started in 2017. There are different chatbot technologies, and my current favourites are Anthropics Claude and Googles Gemini. There are different chatbot technologies, and my current favourites are Anthropics Claude and Googles Gemini.

Artificial Inteligence 79

Artificial Inteligence ChatGPT Research Software User Testing 79