Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). What’s Next: Digital Customer Success The theme of Pulse 2023 is What’s Next? Welcome to the stage, ChatGPT.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Wordtune AI writing assistant.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

freshtrax

FEBRUARY 9, 2024

The rapid evolution of generative AI is revolutionizing branding strategies. Generative AI is redefining brand identity and adding a new dimension to customer relationship building. So, how can we apply generative AI to branding? Generative AI has evolved tremendously from 2014 to 2023-present.

Generative AI 59

Generative AI Branding Customer Communications Strategy 59

The Product Coalition

SEPTEMBER 24, 2024

Let’s talk about how to use AI where it matters most. Credit: Dall-E It’s hard to miss — Generative AI features are stealing the spotlight in nearly every product release these days. Go beyond Chatbots to Unlock Ai’s Potential Generative AI has really shown it can be a game-changer for creating content and generating insights.

Reporting Tools 139

Reporting Tools Artificial Inteligence Data Visualization Research Software 139

Gainsight

MAY 10, 2023

By Nick Mehta, CEO, Gainsight What does ANYONE want to talk about in business right now besides generative AI? As we’ve reflected at Gainsight, the opportunities abound for a revolution in Customer Success using generative AI. Maybe the Met Gala outfits? to write emails, etc. This post will be about efficiency.

Generative AI 52

Generative AI Customer Experience ChatGPT Technical Review 52

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. At Gainsight, we’re all in on generative AI.”

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Product Innovation Educators

MARCH 4, 2025

The AI could identify potentially useful information, but human analysts still needed to invest considerable time sifting through and making sense of what the AI had found. More recently, shes collaborated with researchers from MIT and Northwestern Universitys Kellogg School of Management on next generation AI.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Department of Product

OCTOBER 26, 2023

This quarter has seen the company roll out a series of generative AI tools for creators and the launch of a new audiobook product as it seeks to expand outside of traditional music and podcasts. Fascinating insights from the 46th Teens Survey 2023. 4% of teams deploy just once every few months.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Department of Product

NOVEMBER 2, 2023

Generative AI has a new use case: political campaigning. Indian PM Modi supporters have used AI voice cloning to create covers of famous Bollywood tracks. US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023. Ad revenue now stands at $12.1 million views.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Department of Product

OCTOBER 19, 2023

Instead, the star of the show was the new generative AI tools the company is building. Chartpack: Web Technologies used in product development Q4 2023 What are the most popular programming languages, databases and new technologies that power the web? Full report on State of AI 2023.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Department of Product

SEPTEMBER 14, 2023

Of those who have used Generative AI tools, 28% use them weekly and 9% use them daily. Microsoft predicts its AI software business will reach $10 billion in revenue – faster than any other business in the history of software. For product teams, launching on iOS might make more economic sense.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 20, 2023

While there’s no doubt that DALL·E can be used to create stunning visuals for the art world, it can also generate AI images used for marketing purposes. It’s just a matter of choosing which AI productivity app or marketing automation tool to add to your tool stack next!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Department of Product

OCTOBER 5, 2023

Amazon will invest up to $4 billion in Anthropic, giving Amazon a minority ownership in Anthropic and in return, Amazon developers will be able to incorporate Anthropic’s generative AI capabilities into their work via Amazon Bedrock. and beating ChatGPT’s 50.3%. Enjoy the rest of your week! Enter your email to receive your briefing.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Department of Product

NOVEMBER 16, 2023

Launching new revenue generating products – for example, Twilio has invested heavily in building an AI powered data platform – an alternative product to its traditional communication product. Growth in this product category, along with cuts, has led to the company reported quarterly profits in 2023.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 24, 2025

You will also explore generative AI digital content workflow tools and capabilities to support digital content automation and partner with cross-functional AI/ML engineering teams to implement these capabilities. Background working with annotated data and/or leveraging generative AI in products is a plus.

Analytic Tools 52

Analytic Tools Data Visualization Technical Advisors User Testing 52

Lenny Rachitsky

DECEMBER 1, 2023

Find the transcript at: [link] Where to find Inbal Shani: • LinkedIn: [link] Where to find Lenny: • Newsletter: [link] • X: [link] • LinkedIn: [link] In this episode, we cover: ( 00:00 ) Inbal’s background ( 04:17 ) Why generative AI is not going to replace developers in the near future ( 05:54 ) Why AI-driven testing (..)

Research Software 85

Research Software Software Developers Software Development Product Research 85

Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. But wait, there’s more! See where you stack up against industry averages in our Compensation Survey Benchmark tool.

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Alchemer Mobile

JUNE 15, 2024

In a 2023 poll, Gartner found that, of more than 2,500 executives, 38% indicated that customer experience and retention is the primary purpose of their generative AI investments. But if there’s one thing we learned about social media over time, it’s this – do not get distracted by the hype.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Gainsight

SEPTEMBER 25, 2023

Traditional AI applications, such as automating routine tasks and surfacing relevant customer data, have been around for years. At Gainsight, we launched Horizon AI in 2021. But generative AI is upping the ante on what customers expect from their software vendors. Check out Gainsight CS. and/or its affiliates in the U.S.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

The Product Coalition

DECEMBER 26, 2023

However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. Computer vision systems can achieve up to 99% accuracy by training deep-learning AI models with vast amounts of visual data. from 2023 to 2030.

Healthcare 133

Healthcare Research Software Analytic Tools Reporting Tools 133

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. So wouldn’t it be nice if we could bring it all together?”

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Product Talk

OCTOBER 18, 2023

This is the area where I’m hoping to see big gains quickly due to the rise of generative AI. Assumption Testing: Everything You Need to Know to Get Started was first posted on October 18, 2023 at 6:00 am. Any tool that helps you make sense of all of these sources is a great one to have in your toolbox.

Product Research 289

Product Research User Testing Testing Analytic Tools 289

The Product Coalition

AUGUST 13, 2023

While this is not 100% possible, generative AI is getting pretty close, for example with Google’s smart compose feature in Gmail. For example, if you are building an email app, your users might want you to use mind-reading capabilities (but with advanced privacy settings!) and simply write the email for them as they think it.

Customer Experience 136

Customer Experience User Testing Generative AI Books 136

NextBigWhat

NOVEMBER 20, 2024

In 2024, enterprises have significantly increased their investment in generative AI, with spending surging to $13.8 billion spent in 2023. This shift indicates a…… The post The state of Gen AI in Enterprises: Playing safe, Spending 6X [Report] appeared first on nextbigWhat. billion—more than six times the $2.3

Enterprise 52

Enterprise Generative AI 52

NextBigWhat

NOVEMBER 20, 2024

In 2024, enterprises have significantly increased their investment in generative AI, with spending surging to $13.8 billion spent in 2023. This shift indicates a… The post The state of Gen AI in Enterprises: Playing safe, Spending 6X [Report] appeared first on nextbigWhat. billion—more than six times the $2.3

Enterprise 52

Enterprise Generative AI 52

Gainsight

NOVEMBER 30, 2023

One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI. In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. Gen AI is helping Customer Success Managers (CSMs) become more effective, while preserving more their most limited resource: time.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. About 73% of U.S.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. There’s greater reliance on AI to speed up work With generative AI becoming more mainstream, users are increasingly leveraging it to speed up processes. Accessibility features are making UX design more inclusive.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. Key Trends from 2023 In 2023, several key trends shaped the community landscape.

Customer Experience 52

Customer Experience Generative AI Education Management 52

Product Talk

SEPTEMBER 6, 2023

If your customer is a generative AI, sure. I have students in my classes that are now trying to generate assumptions by explaining the solution to ChatGPT. I do think generative AI might be like the internet step function change in the future of the world. was first posted on September 6, 2023 at 6:00 am.

Product Research 293

Product Research User Testing Research Software Feedback Software 293

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Adoption Explorer uses AI to help CSMs figure out how clients are using their product.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Userpilot

SEPTEMBER 15, 2023

For example, many tools allow you to tag and categorize the responses or leverage AI to analyze qualitative user feedback. Even if your tool doesn’t support such functionality, you should be able to export the data and prompt generative AI tools like ChatGPT to help you with the analysis.

User Testing 102

User Testing Product Research Data Visualization Feedback Software 102

Userpilot

JULY 29, 2024

Workflow builder : Introduced in 2019 and enhanced with generative AI in 2023, the Workflow Builder allows users to automate routine tasks without requiring technical skills. Here are some of the key features: Channels : Slack organizes conversations into channels, which can be created for different teams, projects, or topics.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Gainsight

DECEMBER 20, 2023

According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52