Userpilot

MARCH 1, 2023

And is there an alternative in-app feedback software that delivers the best value for money? In this post, we’ll discuss exactly that – what the perfect software for customer feedback should deliver and which will be the best choice for your company’s needs. Is Pendo or Whatfix the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. ’ Calculating the NPS score is complex, so it’s best to use a calculator or let your analytics tool do it for you. NPS dashboard in Userpilot.

Feedback Software 75

Feedback Software Analytic Tools Research Software Customer Feedback 75

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview. Detractors (NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. A self-hosted LMS, on the other hand, is installed on the customer’s own servers.

Analytic Tools 78

Analytic Tools Feedback Software Reporting Tools Systems Review 78

Userpilot

FEBRUARY 21, 2023

And is there a better in-app feedback software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. With Pendo , you’ll have access to impressive analytics, in-app feedback, and product adoption features , all in one place. But it all comes at a price.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

JANUARY 8, 2024

Use gated content for lead generation across the customer acquisition funnel Produce quality content—ebooks, case studies, industry reports, free tools—and gate it. Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Customer Experience 93

Product Talk

OCTOBER 18, 2023

For example, if you have access to data sources like user behavioral analytics, support tickets, sales notes, customer interview transcripts, or any other data sources that hint at customer behavior, you might be able to start doing some data mining tests right away. Most teams can start assumption testing without waiting for permission.

Product Research 277

Product Research User Testing Testing Analytic Tools 277

Userpilot

APRIL 21, 2024

build in-app experiences that increase product adoption and retention without coding). Embed videos. E-commerce conversion path According to the 2023 The State of U.S. Consumer Trends report by Hubspot, around 47% of customers discover products by searching online. Jobs-to-be-done (e.g. no technical skills).

Research Software 76

Research Software Feedback Software User Testing Reporting Tools 76