Business of Software Conference

AUGUST 10, 2023

(Remember Jason Cohen’s experience at Smart Bear when he felt he had to hire a veteran enterprise sales guy?). He had hired Kyle Bazzy and Derik Sutton into sales and marketing roles and he felt the work they had done could offer significant differentiation in the market. They were given his support to do something different.

White Paper 52

White Paper User Testing Demo Customer Experience 52

The Product Coalition

DECEMBER 17, 2023

But when you define your product strategy, and your differentiation from the competition, it is important to understand what your real competition is. Perhaps you monitor them to see how they progress, maybe you even have a Google alert in order to follow every press release that they make. It could be that they do so among other things.

Technical Review 137

Technical Review Weak Development Team User Testing Systems Review 137

Intercom, Inc.

MARCH 28, 2022

They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. eG Enterprise can be integrated with multiple ITSM systems.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

eG Innovations

MARCH 16, 2023

On February 24th 2023, eG Innovations signed a sole distributorship contract in South Korea with HCINFO at HCINFO’s new office, a company specializing in upgrading IT infrastructure operations. HCINFO has been an eG Enterprise distributor for the past two years. Q: What type of customers do HCINFO work with?

Enterprise 52

Enterprise Banking Dashboard Differentiation 52

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

Education 40

Education Vision Customer Experience Differentiation 40

Department of Product

AUGUST 22, 2022

It could mean a B2B enterprise strategy was pursued, didn’t generate any traction but is still reflected in the product’s language and marketing. Other strategic health considerations include differentiation and sustainable unfair advantages. What are our differentiators?

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” to “What should we consider?” Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

eG Innovations

APRIL 11, 2023

Most enterprise grade monitoring products provide AIOps enabled features such as metric thresholding, dynamic self-learning thresholding and alerting out-the-box. Ensuring maintenance downtime is tracked and differentiated from unplanned outages when evaluating SLAs (Service Level Agreements) is essential.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

Department of Product

JULY 29, 2022

Z” is positioned to establish significant price differential with “Y”. And an “Alpha deployment” starting with 100 devices can reach 100,000 devices when you reach “D” for a “Delta deployment” and can keep scaling using the same process for large enterprise accounts. Stephen is the General Manager for Wearables at Apnimed, Inc.,

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Department of Product

MAY 22, 2020

Features, you could argue then, are what drives revenue for SaaS products as enterprise customers shift packages to get access to more of the features they need, reducing the feature deficit they experience on a lower end package. But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

ProductPlan

JUNE 1, 2023

According to our 2023 State of Product Management Report , customer feature requests are still the top source of actionable product ideas, but that’s only the case for 35% of respondents. They could be inspired by new technology, a new business model gaining traction, or a competitor’s differentiating capabilities.

User Testing 98

User Testing User Friction Development Team Review Reporting Tools 98

Userpilot

MARCH 24, 2023

Its simple interface and templates “force” you into a predefined approach to onboarding, coupled with enterprise software with a high price tag and some enterprise-level integrations make Appcues positioning confusing: Is it a simple tool (as its UI suggests) for startups? Userpilot sits in that sweet spot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 15, 2023

Pendo for interactive user guides Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Lenny Rachitsky

SEPTEMBER 3, 2024

Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises. The stronger and more differentiated the value promise, the more subscribers will pay and the longer they’ll keep paying.

User Testing 101

User Testing Feedback Software Framework Onboarding KPIs 101

Userpilot

FEBRUARY 23, 2023

Userlane mainly targets enterprises with 500+ employees. Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 15, 2023

Pendo for interactive user guides Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. – Saurav S.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

FEBRUARY 21, 2023

Nonetheless, Walkme pricing is expensive and it’s mostly used by Enterprise companies. As of Q1 2023, Userpilot will have the same analytics features, with more robust functionality). WalkMe is best for enterprise companies as they are focused on employee onboarding rather than user onboarding. But it all comes at a price.

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

MARCH 1, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. What do users say about Whatfix?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Unlike Pendo, Apty focused on employee adoption of enterprise software so it’s user feedback functionality is designed to collect feedback from employees using 3rd party software. As of Q3 2023, Userpilot will have the same analytics features, with more robust functionality). But it all comes at a price. – Saurav S.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. Conclusion There you have it.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

FEBRUARY 21, 2023

Pendo for no-code growth Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. What users say about Userpilot?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 1, 2023

Pendo for customer feedback Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. – Saurav S.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

OCTOBER 27, 2022

Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. The pricing differentiation happens mostly on the service level (e.g. The pricing differentiation happens mostly on the service level (e.g. Enterprise: Custom (Unlimited user licenses).

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Userpilot

OCTOBER 27, 2022

Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool. The pricing differentiation happens mostly on the service level (e.g. The pricing differentiation happens mostly on the service level (e.g. Enterprise: Custom (Unlimited user licenses).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

FEBRUARY 21, 2023

Pendo for no-code growth Pendo is a comprehensive digital adoption platform with impressive analytics, in-app feedback, and product adoption features It caters primarily to enterprise users and probably has the most advanced analytics of all tools we’re covering in this article. But it all comes at a price. What users say about Userpilot?

Analytic Tools 52

Analytic Tools Software Review Feedback Software Data Visualization 52

Userpilot

JANUARY 14, 2024

For example, we may expect companies selling complex products to enterprise clients, which have been traditionally sales-led, to incorporate elements of PLG into their processes to shorten the sales cycle and lower their customer acquisition costs. Partho Ghosh, the VP of Product at SecurityScorecard on product management trends 2024.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Research Software 74