Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. Grammarly: fix typos and grammar but also rephrase your content using AI.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. According to Rumelhart, “ Horizon AI has been a part of Gainsight’s technology for some time, but generative AI is the next frontier. At Gainsight, we’re all in on generative AI.”

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Department of Product

OCTOBER 26, 2023

Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance. Microsoft impressed with a 27% jump in net income as the company reported revenues of $56.52 Usage data pertains to the way a user interacts with a service.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. Permit is a full stack plug and play tool that allows product teams to decouple policies from code by introducing permissions on the front end, backend and via no-code drag and drop elements.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

The Product Coalition

DECEMBER 26, 2023

Doctors have employed software for years to analyze imaging data, diagnose patients, and recommend therapies. However, generative AI substantially improves computer vision accuracy, enabling use cases previously unthinkable. from 2023 to 2030. In 2022, the Computer Vision in Healthcare Market was worth USD 992 million.

Healthcare 110

Healthcare Research Software Analytic Tools Reporting Tools 110

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack.

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Anthropic’s LLM, Claude 2, is proficient in a range of tasks, from dialogue generation to detailed instruction and has very high scores in GRE exams, scoring 76.5% and beating ChatGPT’s 50.3%.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Department of Product

NOVEMBER 16, 2023

As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. Transaction revenue grew 7.2%

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools?

Product Research 280

Product Research User Testing Research Software Feedback Software 280

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. This is one of the core takeaways from our latest research, Investing in Digital Transformation and Product Development , featuring insights from 377 product development decision-makers in the US and UK.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Userpilot

SEPTEMBER 15, 2023

Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. To recruit participants that are representative of the target audience, use dedicated services or tools. Avoid general questions, like ‘Which design do you prefer?’ What is a preference test?

User Testing 72

User Testing Product Research Data Visualization Feedback Software 72

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? With these AI-powered features, Horizon AI was born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. And, as we know, the people crave self-service.

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Gainsight

NOVEMBER 30, 2023

One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI. In a world that prizes speed and efficiency, Gen AI promises to be the magical wand. Gen AI is helping Customer Success Managers (CSMs) become more effective, while preserving more their most limited resource: time.

Research Software 52

Research Software Analytic Tools Reporting Tools User Testing 52

Modus Create

MAY 28, 2024

With that in mind, I’m pulling back the curtain with a practical look at how to analyze your organization’s readiness, identify your priorities, and create an action plan to guide your company through the complexities of AI adoption. There’s no doubt that a comprehensive AI strategy is critical.

Reporting Tools 49

Reporting Tools Research Software Data Visualization Weak Development Team 49

Userpilot

JULY 24, 2023

Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Then, use the data you acquire to create your ideal user persona. Likewise, your customer service team should work with your product team to understand the product’s features and how it works.

Product launches 75

Product launches User Testing Product Research Feedback Software 75

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    We need be humble in offering advice: “Walk me through your thinking or analytics on this part of the sign-up workflow.    With lots of gray space between the two.

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Arkenea

OCTOBER 10, 2024

With the rise in data breaches and ransomware attacks, patients rely on safe healthcare websites. Incorporate privacy measures such as HIPAA compliance to safeguard healthcare data against potential cyber-attacks. With the rise in data breaches and ransomware attacks, patients rely on safe and secured healthcare websites.

Healthcare 52

Healthcare Customer Experience Data Visualization User Experience 52

Department of Product

OCTOBER 19, 2023

Despite strong engagement, though, the company can’t quite claim to be the most watched streaming service in the US; that title still belongs to YouTube which accounts for 9.0% Instead, the star of the show was the new generative AI tools the company is building. Full report on State of AI 2023.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. That’s why we put together the Essential Guide for How to Leverage AI as a CS Leader.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

AUGUST 15, 2023

This is your one chance to get real-world insights from your target customers regarding your product/feature. Get user insights through feedback surveys. You can create focus groups from your customer base and get their insights on your creative materials – texts, images, videos, landing pages, etc.

Product launches 73

Product launches User Testing Feedback Software Research Software 73

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52