Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more.

Data Visualization 68

Data Visualization Analytic Tools Feedback Software Embedded Analytics 68

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? If you’re looking for a new adoption tool or thinking of switching, there are plenty of great choices out there. Maybe something completely else? Let’s get right into it.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Artificial Inteligence 100

Artificial Inteligence Customer Experience Data Visualization User Testing 100

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Product Research 84

Department of Product

NOVEMBER 16, 2023

As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. Meanwhile, earnings season continued and amongst the major companies to report their latest earnings this week was Instacart. Transaction revenue grew 7.2%

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Modus Create

SEPTEMBER 11, 2023

Its popularity among enterprises is particularly astounding. As an official partner, we frequently receive requests for implementing GitHub solutions at enterprises — from GitHub Actions to GHAS. Centralized user management A major reason behind enterprises moving to the GitHub cloud is to get more control over their user accounts.

Enterprise 110

Enterprise Reporting Tools Research Software User Testing 110

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. Benchmark: Product Roadmapping With Product Experience Data. Best Practices in Enterprise Product Management.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Userpilot

OCTOBER 27, 2023

What are Mixpanel cohorts and how to use them to gather actionable insights? We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report.

Data Visualization 85

Data Visualization Technical Review Analytic Tools Software Review 85

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget.

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

Modus Create

NOVEMBER 7, 2023

About Modus Create’s 2023 digital transformation report Enterprises are ramping up their investment in improving the customer experience through new digital products. But those efforts are hindered by challenges like having a solid strategy in place, navigating data security, and finding and retaining the right talent.

Research Software 69

Research Software Product Research Enterprise Reporting Tools 69

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. The expert speakers at Product Drive 2023 will answer these and many more questions. The expert speakers at Product Drive 2023 will answer these and many more questions. The 2023 edition is the biggest so far, with 20 speakers and four categories. But how do you do that?

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

eG Innovations

FEBRUARY 7, 2023

I am delighted to share that eG Innovations is sponsoring NerdioCon 2023 ! I am doubly excited to be part of the eG Innovations team attending NerdioCon between 27th February – 2nd March 2023 in Cancun, Mexico. For this conference we will include specialist options and pricing for enterprise MSPs. Why Attend NerdioCon?

White Paper 52

White Paper Data Visualization Enterprise Customer Experience 52

Userpilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. The app allows you to launch in-app surveys to collect qualitative and quantitative user feedback, including NPS data. Pendo dashboard. Pendo Lightbox.

Data Visualization 74

Data Visualization Feedback Software Analytic Tools Reporting Tools 74

The Product Coalition

DECEMBER 27, 2022

This feature can show all the desired data of the digital assets within the same portal far more comfortably. NFT dashboard/Storefront The NFT dashboard is a display for all the digital assets in the marketplace, open for the users to trade them. However, with the NFT market, the sales circulation is quite plenty.

Data Visualization 117

Data Visualization Technical Review Systems Review Software Review 117

Gainsight

MAY 3, 2023

At Pulse 2023 , the largest conference in the Customer Success industry, we’re dedicating an entire track to unpacking Digital Customer Success (DCS): Digital Strategies to Help You Achieve More With Less. Leveraging our Connect Success Platform, VMware allows customers to self-service and self-select their desired business outcomes.

Data Visualization 52

Data Visualization ChatGPT Customer Experience Education 52

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. This is one of the core takeaways from our latest research, Investing in Digital Transformation and Product Development , featuring insights from 377 product development decision-makers in the US and UK. The data is consistent with my ongoing conversations with chief innovators across several industries.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

UX Studio: Product Management

OCTOBER 2, 2023

Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. The expertise of our team lies in creating visually stunning website design and digital products. Their mission is to transform digital presences into captivating and effective tools.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

eG Innovations

FEBRUARY 28, 2023

This should give you a great one-stop-shop to see how eG Enterprise stacks up against other exhibitors in the zone such as Dynatrace, LogicMonitor and Site 24×7. Learn how the features and pricing of eG Enterprise stack up compared to alternatives solutions such as SolarWinds, LogicMonitor, DataDog, Dynatrace, Splunk and ControlUp.

Data Visualization 52

Data Visualization Artificial Inteligence Customer Experience Customer Feedback 52

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. You can read these articles about a September 2022 outage and another in January 2023. The same questions can be asked of monitoring services as well.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

Gainsight

MAY 31, 2023

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. The G2 Spring 2023 Grid Report for Customer Success was released, and it ranked the top 10 Customer Success solutions on two axes: Market Presence and Customer Satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Systems Review 52

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

Data Visualization 130

Data Visualization Outbound Customer Experience Document 130

Alchemer Mobile

FEBRUARY 14, 2023

February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow helps brands visualize and build continually closing feedback loops. LOUISVILLE, Colo. None of us believe ‘thank you for your feedback’ closes the loop.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

TIBCO - Thought Leadership

OCTOBER 16, 2020

According to a recent Statista report, “ Digital transformation market revenue worldwide from 2017-2023 ”, the spending on the technologies and services that enable digital transformation worldwide is expected to amount to 2.3 And this has led to many complaints and service disruptions during the pandemic. trillion U.S.

Data Visualization 93

Data Visualization Reporting Tools Analytic Tools Product Research 93

UX Studio: Product Management

DECEMBER 7, 2022

“It is a capital mistake to theorize before one has data.” – we couldn’t agree more with this quote from Arthur Conan Doyle. It’s an extremely powerful tool to understand your audience better, make data-based design decisions, and invest in the right solutions. Their main services: UX research. They mainly focus on.

User Testing 52

User Testing Research Software Product Research UX 52

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

JUNE 19, 2023

And which are the best tools available on the market at the moment? The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. Userpilot resource center analytics.

Analytic Tools 80

Analytic Tools Feedback Software Reporting Tools Systems Review 80

Alchemer Mobile

AUGUST 28, 2023

LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO). Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Modus Create

SEPTEMBER 30, 2024

What if cybercriminals hack and compromise sensitive data? Indeed, enterprises recognize the importance of ensuring they have the right security measures in place. AI has become a target for cybercriminals, and cybersecurity threats pose a danger to businesses and individuals, especially if their data is stolen.

Healthcare 52

Healthcare Data Visualization Reporting Tools Artificial Inteligence 52

Modus Create

MAY 28, 2024

As Modus Create CEO Pat Sheridan succinctly puts it in his article on the top digital transformation trends , “As enterprise leaders, we need to figure out how AI augments and supports overall digital initiatives before blindly investing.” When data is hard to find, access, understand, or trust, it blocks any AI initiative.

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. Architects can help in every phase of the product lifecycle.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. Of them, 50% said their companies have never run pricing studies, and only 25% reported even A/B testing a pricing change.

Data Visualization 99

Data Visualization Product Research User Testing Research Software 99

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

JUNE 12, 2023

You’ll only want to consider the right tools for the job, of course. Start by gathering the valuable data you need to personalize your onboarding flows accordingly. Don’t rely on guesswork: use real data on the ideal behavior of your most engaged users (i.e., Book a demo to see it in action. Progress bar.

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs User Testing 72

Nulab

APRIL 11, 2022

As of April 28, 2023, Typetalk will discontinue Activity Log for paid plans and move this feature into Nulab Pass , our security subscription service that allows you to manage all your Nulab products in one place. We’re shaking up a few things at Nulab, and we want to make sure you all stay in the loop.

Government 85

Government Download Customer Feedback Data Visualization 85