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Product Briefing – October 26, 2023

Department of Product

Use cases currently in testing include: Cleaning and tidying spaces Opening drawers Household chores WhatsApp is testing a new self-destructing voice messages feature which automatically deletes messages after a set period. Fascinating insights from the 46th Teens Survey 2023. The feature is designed to help boost privacy.

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15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

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Product Briefing – November 9, 2023

Department of Product

Other product updates unveiled at the OpenAI developer conference: GPT-4 Turbo – a new version of OpenAI’s LLM which includes knowledge of events up to April 2023 Assistants API for helping product teams build assistants into their own products. More than 60% of WhatsApp users in India message a business account.

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Product Briefing – September 14, 2023

Department of Product

WhatsApp is testing a new feature that could open it up to other messaging apps. A new screen called Third-party apps is currently blank but it’s understood the new feature is in testing ahead of the EU’s new Digital Markets Act legislation which will require major messaging apps to be cross compatible.

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Customer Onboarding Trends 2023: 12 Insights SaaS Companies Must Know

Userpilot

What are the main customer onboarding trends to watch out for in 2023? Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. TL;DR Users interact with the product across different channels, so make sure to provide consistent experiences and messaging at all touchpoints.

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12 Best Digital Adoption Platforms for SaaS Companies in 2023

Userpilot

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? By segmenting them, you’d be able to customize their dashboards and give them workout recommendations matching their preferences. Maybe something completely else? G2 rating: 4.7

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IGEL Disrupt 2023 – Monitoring IGEL EUC Deployments End-to-End

eG Innovations

eG Innovations at IGEL DISRUPT 2023 eG Innovations is an IGEL Ready partner, and I’m delighted to let you all know that we are sponsoring the IGEL DISRUPT End User Computing (EUC) Forum taking place in Nashville, April 3-5, 2023. How many Error, Debug and Info messages were logged in the log files of the IGEL Cloud Gateway?