Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey. “The

Generative AI 52

Generative AI Data Visualization Reporting Tools Analytic Tools 52

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Why do you need to talk to a customer? Can we get access to customers?

Product Research 278

Product Research User Testing Research Software Feedback Software 278

Gainsight

SEPTEMBER 25, 2023

Customer Success Management has matured over the last decade to become a mission-critical practice that efficiently and effectively protects Net Revenue Retention (NRR) and fuels expansion pipeline. As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Userpilot

JULY 29, 2024

TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JULY 20, 2023

TL;DR The best AI productivity tools can go through all the data you gather in minutes, automate menial tasks, and free up your team members’ time so they can focus on more human-critical work like content creation. Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. But wait, there’s more!

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Department of Product

OCTOBER 26, 2023

Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Teams also continues to maintain its grip on the workplace comms space with more than 320 million monthly active users. Usage data pertains to the way a user interacts with a service. Enjoy the rest of your week!

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Department of Product

NOVEMBER 16, 2023

Notion has unveiled what it describes as the next chapter in AI. Q&A is a new feature from the company which allows users to get answers about any document in a workspace through a conversational UI. Finally, if you’re looking for new ways to visualise PRDs and user stories this new visualisation product might help.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52

Userpilot

SEPTEMBER 15, 2023

How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Let’s get right to it, shall we?

User Testing 78

User Testing Product Research Data Visualization Feedback Software 78

Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Anthropic’s LLM, Claude 2, is proficient in a range of tasks, from dialogue generation to detailed instruction and has very high scores in GRE exams, scoring 76.5%

Analytic Tools 52

Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Department of Product

SEPTEMBER 14, 2023

The company’s CEO says the implementation of Intercom’s customer service chatbot combined with Retool’s access to LLMs upped the bots success rate from 20% to 60%. Gmail is developing emoji reactions that would allow users to quickly respond to emails. X / Twitter competitor Bluesky has hit 1 million users.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

Product launches 83

Product launches User Testing Product Research Feedback Software 83

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business?

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? With these AI-powered features, Horizon AI was born.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

The Product Cafe

MAY 29, 2023

Packed with the power of generative AI, this tool is a game-changer for Shopping merchants. No need to shell out bucks for editing or customizing product images anymore. YouTube has decided to withdraw this feature on June 26, 2023, as it shifts its focus onto better things like Shorts, Community posts, and live videos.

Feedback Software 52

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Modus Create

MAY 28, 2024

Assessing your AI adoption priorities Finding a starting point involves assessing how AI fits into your existing priorities. In our 2023 research, 39% of enterprises cited AI as a top initiative in the coming year, more than any other initiative. Just 22% of companies with 10,000+ employees cited AI/RPA as a core focus.

Reporting Tools 49

Reporting Tools Research Software Data Visualization Weak Development Team 49

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 81

Product launches User Testing Feedback Software Research Software 81

Department of Product

OCTOBER 19, 2023

Instead, the star of the show was the new generative AI tools the company is building. Chartpack: Web Technologies used in product development Q4 2023 What are the most popular programming languages, databases and new technologies that power the web? and elevate your customer engagement.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Arkenea

OCTOBER 10, 2024

Accessibility and inclusivity play a critical role in enhancing user experience in healthcare web design. Plus, it also displays a positive user experience in healthcare web design. This offers a consistent user experience across every device. What accounts for a great user experience for a healthcare website?

Healthcare 52

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Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. That’s why we put together the Essential Guide for How to Leverage AI as a CS Leader.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. Knowing how deep (or shallow) customers’ product adoption may be is critical to driving them to achieve value, engaging at the right moment in the right channel, and improving overall customer and user experiences.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52

UX Planet

JANUARY 2, 2025

Insights on how the AI hype feeds on good UX and what to expectnext. The opportunities from AI don't just happen. This is what the big AI companies are working on. Through a single and straightforward chat interface, ChatGPT empowers users to "query" anything and get an aggregated result of whatever theyask.

Artificial Inteligence 77

Artificial Inteligence ChatGPT Research Software User Testing 77