Userpilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

Analytic Tools 73

Analytic Tools Feedback Software Reporting Tools Data Visualization 73

Intercom, Inc.

MARCH 28, 2022

While customers were already starting to show a clear preference for digital channels such as messaging , COVID-19 amplified this pressure to connect with customers online or risk not connecting with them at all. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. So wouldn’t it be nice if we could bring it all together?”

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Mironov Consulting

DECEMBER 17, 2023

In the heat of an enterprise deal moment, it’s easy to think very short-term about the long-term costs of specials and “small requirements.”  It’s easy to believe that a small piece of software that works today is done – that it will keep working into the far future. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Userpilot

JULY 31, 2023

How does it compare to other similar tools? TL;DR WalkMe is a digital adoption platform. Userpilot is an alternative product adoption platform with better analytics and feedback features. If you want to see how Userpilot can support your product onboarding and in-app communication, book the demo! How much does it cost?

Data Visualization 78

Data Visualization Embedded Analytics Analytic Tools Feedback Software 78

ProductPlan

JUNE 1, 2023

All those new features might look good on a product comparison matrix and give salespeople a new angle when pitching reluctant prospects, but none of it matters if those features aren’t solving real customer problems. No software developer wakes up in the morning excited to write a bunch of code that will be re-written a few sprints later.

User Testing 98

User Testing User Friction Development Team Review Reporting Tools 98

Gainsight

JUNE 4, 2019

Customers have more options, therefore more power. The way we run business requires new functions and new tools. In-app communications are part of the next wave of adoption-driving strategies and I’m here to assure you that they are not as scary as they sound. The Evolution of Customer Communications.

Messaging 63

Messaging Customer Communications Customer Experience Framework 63