Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 92

Data Visualization Analytic Tools Research Software Customer Experience 92

Alchemer Mobile

JUNE 15, 2024

Alchmer Pulse uses a blend of AI technologies, including GenAI, to unlock deep insights from the data. Alchemer Pulse has been developed to answer the big question all businesses want to know: “What are my customers thinking and feeling about my brand?” It already knows how customers describe those themes when giving feedback.

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Userpilot

JULY 24, 2023

An effective product launch checklist includes the following: Define your target audience and build out your user personas. Collect user feedback and see how well your product was received. It may also include a soft launch designed to seek early feedback from pilot users. Sample user persona.

Product launches 83

Product launches User Testing Product Research Feedback Software 83

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 94

Analytic Tools Data Visualization User Testing Reporting Tools 94

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Modus Create

JUNE 20, 2023

These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time). Here’s what’s capturing the attention of global enterprises in 2023. ChatGPT has brought the AI discourse to every industry.

Feedback Software 75

Feedback Software Reporting Tools Development Technical Review 75

Userpilot

SEPTEMBER 15, 2023

How to conduct a preference test and collect feedback ? TL;DR Preference testing is a research method used by UX and UI designers to decide which designs users prefer and why. Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Let’s get right to it, shall we?

User Testing 78

User Testing Product Research Data Visualization Feedback Software 78

Department of Product

OCTOBER 5, 2023

Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. It enables everything from reliable business logic to insightful decision-making and robust machine learning modeling. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Lenny Rachitsky

SEPTEMBER 3, 2024

ARPU is often low and hard to grow: Consumer subscription apps generally have much lower Average Revenue per User (ARPU) vs. B2B SaaS, and they have a harder time expanding ARPU than many other business models. Social networks grow ad revenue by increasing user engagement.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Usersnap

JUNE 15, 2023

The 8 stages of a product management process to smash your goals in 2023 and further. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Gathering customer feedback.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

The Product Coalition

MAY 20, 2023

Customer feedback, as well as code maintenance and improvements, are constant tasks, which can take a toll on team members who are already spread thin. By sharing your insights and concerns with the CEO, you demonstrate your commitment to their success and reinforce your role as a trusted advisor.

ChatGPT 96

ChatGPT Software Review User Testing Customer Experience 96

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. About 73% of U.S. This includes the SaaS industry too.

Analytic Tools 69

Analytic Tools Feedback Software Data Visualization Reporting Tools 69

UX Planet

DECEMBER 12, 2023

Photo by Rolf van Root on Unsplash The rise of generative AI in 2023 has been prominent, with significant progression in tools like OpenAI’s ChatGPT and Google’s Bard. Research target audience Photo by UX Indonesia on Unsplash User research, again, is a crucial component in the UX process. I won’t go into that discussion here.

Generative AI 73

Generative AI UX Research Software User Testing 73

Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Regardless of the latest technology, business leaders are still asking: How can we execute a successful strategy to engage our customers, improve efficiencies, and future-proof the business? There are many reasons to prioritize cybersecurity , including the simplest one: your customers care.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. Our early investment in AI-powered solutions led to features including: Sally , our first bot to assist customers.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Engineering 52

The Product Cafe

APRIL 26, 2023

I come in many shapes and sizes, and I'm essential for discovering what the customer desires. trillion in 2023, businesses are in a frenzy to grab our attention and drive us toward their products. In fact, ChatGPT, was found capable of passing interviews to become an entry-level software engineer at the company.

Product Research 52

Product Research Artificial Inteligence Feedback Software Data Visualization 52

Business of Software Conference

OCTOBER 11, 2023

Notes from the Sigmacorns at BoS USA 2023. Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Business of Software Conference

DECEMBER 15, 2022

We’ve been playing around with AI and we asked ChatGPT to, ‘Write a SaaS Newsletter With AI’ I predict 2023 will be the year AI becomes mainstream. Some of the highlights include: A new and improved user interface that makes it easier than ever to use our software. Enhanced performance and reliability.

Feedback Software 40

Feedback Software Data Visualization ChatGPT User Testing 40

Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. The world of digital products is evolving quickly.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Modus Create

JANUARY 9, 2025

A new era of mobile computing The iPhone opened a vast app market, setting high design and user experience standards. The combination of 5G and edge computing enables developers to create apps that leverage real-time data analytics to personalize customer experience or perform predictive maintenance.

Analytic Tools 40

Analytic Tools Reporting Tools Software Development Software Developers 40

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 81

Product launches User Testing Feedback Software Research Software 81

The Product Coalition

JULY 4, 2023

In this section we talk about the “Coming soon” page, the boom of ChatGPT and AI-generated comments on Product Hunt, the platform’s new anti-spam policy, and the Randomized Homepage. Results: Nitro (November 2021): 4th place, 337 upvotes by end of launch day, 500+ as of April 2023 Nitro 2.0 strings (for iOS). The conclusion?

Customer Experience 111

Customer Experience B2B ChatGPT Reporting Tools 111

Department of Product

OCTOBER 19, 2023

Chartpack: Web Technologies used in product development Q4 2023 What are the most popular programming languages, databases and new technologies that power the web? This Chartpack is designed to help you to stay up to date with the shape of the web in 2023 so that you can make stronger strategic technical decisions.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Arkenea

OCTOBER 10, 2024

Accessibility and inclusivity play a critical role in enhancing user experience in healthcare web design. Plus, it also displays a positive user experience in healthcare web design. This offers a consistent user experience across every device. What accounts for a great user experience for a healthcare website?

Healthcare 52

Healthcare Customer Experience Data Visualization User Experience 52

UX Planet

JANUARY 2, 2025

Insights on how the AI hype feeds on good UX and what to expectnext. Chat GPT is a well-executed version of a technology that Google started in 2017. link] How did ChatGPT add an extra sparkleattheendof2022? As a user, I give ChatGPT 9/10 for its usability. The opportunities from AI don't just happen.

Artificial Inteligence 77

Artificial Inteligence ChatGPT Research Software User Testing 77