Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape. At Gainsight, we launched Horizon AI in 2021.

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Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. Meet Height, the AI project manager bringing the power of LLMs to your tasks.

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Department of Product

OCTOBER 26, 2023

, Discord is expanding its new monetization strategy, making its app hub available to users in Europe and the UK. Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that.

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Department of Product

NOVEMBER 2, 2023

Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2

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Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Technical explainers – What’s the difference between AI and machine learning? ML is a subset of AI. That’s the first big difference to note.

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Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. and beating ChatGPT’s 50.3%. Easy design fixes improve the usability of these UI elements.

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The Product Coalition

DECEMBER 26, 2023

The healthcare software development industry is no stranger to computer vision applications. CT scans, MRIs, and X-rays all use computer vision technologies to some level. Doctors have employed software for years to analyze imaging data, diagnose patients, and recommend therapies. from 2023 to 2030. and Alphabet.

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Gainsight

AUGUST 20, 2024

This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. Digital means CSMs are doing the cooking—not the dishes,” says Sweiry.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

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Alchemer Mobile

JUNE 15, 2024

It’s no surprise business is responding to the rapidly evolving field of Generative Artificial Intelligence (GenAI). It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers.

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Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? At Gainsight, we’re all in on generative AI.”

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Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?

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Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We intuitively know not to only look at one apartment or house or interview at only one company, but in the workplace we’re often tempted to jump to our first solution.

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Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. Every year is a year of disruption.

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Userpilot

SEPTEMBER 15, 2023

Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. To recruit participants that are representative of the target audience, use dedicated services or tools. If recruiting from your existing user base, leverage the segmentation features of your tool and engage them in-app.

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Mironov Consulting

MAY 18, 2024

  We need be humble in offering advice: “Walk me through your thinking or analytics on this part of the sign-up workflow.    “We started building XYZ in 2023, with your agreement and Board approval, because we see current product revenue flattening in early 2025. 

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Department of Product

OCTOBER 19, 2023

The groups can contain a blend of synthetic and real humans and the researchers at Stanford who developed the models powering the tool say the interaction between humans and AI bots has been ‘fascinating’. Instead, the star of the show was the new generative AI tools the company is building.

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Gainsight

AUGUST 20, 2024

This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers. According to a 2024 Forbes Advisor survey , a staggering 64% of respondents in SaaS believe AI will enhance customer relations and productivity.

Data Visualization 52

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Arkenea

OCTOBER 10, 2024

In 2023, 725 data breaches were reported to OCR and across those breaches, more than 133 million records were exposed or impermissibly disclosed. Keep a Track of Trends Healthcare technology is constantly on the rise. The launch of AI, machine learning, data analytics, IoMT, big data, etc.,

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Userpilot

AUGUST 15, 2023

Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today! The product launch marketing plan is often a three-phase plan divided into: Pre-launch Launch Post-launch The three phases of a SaaS product launch.

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Gainsight

DECEMBER 20, 2023

And this data can only come from effectively capturing and acting on insights measured through product analytics. According to the 2023 GartnerⓇ Market Guide for Product Analytics for Technology and Service Providers, “Currently, close to half (46%) of all product managers have stepped up efforts for customer-centric insights.

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