Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in!

Feedback Software 90

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Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. As companies continue to experiment, we should soon start to get some real data to emerge to understand whether this is true. ML is a subset of AI.

Analytic Tools 52

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Department of Product

OCTOBER 5, 2023

Another doc app we came across that’s worth exploring this week is Reflect. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports.

Analytic Tools 52

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Gainsight

SEPTEMBER 8, 2023

Even in an atmosphere of cautious capital, 98% of companies plan to maintain or grow their CS org in 2023. Check out our findings in the Evolution of Customer Success Report: Role Expansion and Compensation in 2023. See where you stack up against industry averages in our Compensation Survey Benchmark tool. Need a TL;DR?

Data Visualization 52

Data Visualization Product Research Reporting Tools Customer Experience 52

Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. One of the most profound drivers of this CS evolution, like nearly every industry today, is Generative AI.

Research Software 52

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Gainsight

OCTOBER 4, 2023

In less than a year, generative AI has radically transformed the way we work, learn, and interact. This is especially true in the world of business, where gen AI has revolutionized the way we develop and work with software. Enter Horizon AI. What’s Horizon AI? And we’re just getting started.

Analytic Tools 52

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Modus Create

FEBRUARY 5, 2024

But 2023 felt different. Generative AI captured the world’s imagination and received unprecedented attention. Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. PwC predicts AI will boost the North American GDP by 14% in 2030.

Data Visualization 64

Data Visualization Research Software Analytic Tools Customer Experience 64

Userpilot

SEPTEMBER 15, 2023

Preference testing uses both quantitative and qualitative data to evaluate how users perceive different designs. Preference testing helps teams design user-friendly and intuitive UIs, websites, and apps that satisfy user needs. To recruit participants that are representative of the target audience, use dedicated services or tools.

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Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. If you’re looking to accelerate product growth and adoption with the help of AI, you’re in the right place. Grammarly: fix typos and grammar but also rephrase your content using AI.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Gainsight

SEPTEMBER 25, 2023

As such, Customer Success (CS) has grown to rely on mission-critical platforms that serve as a single source of truth for customer data. The Gartner® Market Guide to Customer Success Platforms provides valuable insights into the evolving trends and themes shaping this dynamic landscape.

Data Visualization 52

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Gainsight

MAY 18, 2023

On day 2 of Pulse 2023, we’re FIRED UP about exciting news from some of the most innovative Gainsight teammates. The team made some showstopping announcements, from an amped-up AI engine under the hood of the Gainsight platform to personalized, effective ways to engage customers and drive value throughout the digital customer journey.

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Department of Product

NOVEMBER 2, 2023

Sublime is a new app which allows you to curate a library for all of the information you care about in one place. Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. But many customers are dissatisfied with service bots.

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. We intuitively know not to only look at one apartment or house or interview at only one company, but in the workplace we’re often tempted to jump to our first solution.

Product Research 262

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Gainsight

NOVEMBER 15, 2023

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. And, as we know, the people crave self-service.

Analytic Tools 52

Analytic Tools Customer Communications Customer Experience Data Visualization 52

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    We need be humble in offering advice: “Walk me through your thinking or analytics on this part of the sign-up workflow.    With lots of gray space between the two.

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Userpilot

JULY 29, 2024

Using software for product management. This article will examine some of the best product management software in the market. TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features.

Analytic Tools 85

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Userpilot

AUGUST 15, 2023

Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today! The product launch marketing plan is often a three-phase plan divided into: Pre-launch Launch Post-launch The three phases of a SaaS product launch.

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Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Data Visualization 52

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Department of Product

OCTOBER 19, 2023

Despite strong engagement, though, the company can’t quite claim to be the most watched streaming service in the US; that title still belongs to YouTube which accounts for 9.0% Instead, the star of the show was the new generative AI tools the company is building. Full report on State of AI 2023.

Research Software 52

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