Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. What exactly is intelligence analysis? Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis. Why did Thomas say this?

Data Visualization 272

Data Visualization Analytic Tools Technical Review Reporting Tools 272

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved. North Star checklist.

Roadmap 86

Roadmap Customer Experience UX Product Research 86

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. NPS dashboard in Userpilot.

Feedback Software 77

Feedback Software Analytic Tools Research Software Customer Feedback 77

Usersnap

JUNE 27, 2023

This approach streamlines feedback analysis, highlighting potential issues and offering improvement ideas. It allows companies to gather valuable feedback from testers and make necessary improvements for optimal user experience. The post How To Find 100+ Free Beta Users for Beta Testing In 2023 appeared first on Usersnap Blog.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Status: In planning 8.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

UX Planet

SEPTEMBER 10, 2024

Usage analysis: After compiling your component list, analyze which components are being used the most — and which are rarely touched. For instance, a 2023 Adobe survey found that 70% of UX teams cited poor cross-team alignment as a major pain point. • In 2023, for example, dark mode and glassmorphism gained significant traction.

Feedback Software 59

Feedback Software Research Software Reporting Tools Systems Review 59

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 73

Userpilot

JUNE 6, 2023

The choice depends on the aspect of the customer journey you’re focusing on, your role, and your goals. Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction. Here are the most common benefits.

Data Visualization 59

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 59

Userpilot

FEBRUARY 25, 2024

Also, design your sign-up page to provide a smooth sign-up flow for users. Proactive support is now key to user satisfaction In an era where users are spoilt for choice, great customer service quickly stands out. Funnel analysis chart in Userpilot. Trend analysis chart in Userpilot.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

Userpilot

FEBRUARY 14, 2024

Are you a Salesforce or HubSpot user? For Userpilot customers, it doesn’t matter anymore. We have offered HubSpot integration since June 2023, and have just released the 2-way Userpilot Salesforce integration. Userpilot is one of the best customer engagement software solutions. Funnel analysis in Userpilot.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Customer Experience 81

Userpilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. How to perform growth analysis with data analytics?

Analytic Tools 88

Analytic Tools Data Visualization Customer Experience User Testing 88

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! For example, after surveying customers, you may find that the customer satisfaction score for a specific feature is low. HEVO helps you with diagnostic analysis. Let’s get started.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

OCTOBER 30, 2022

It is the best for analyzing trends and patterns within customer segments. Suppose that in Q1 of 2023, your product’s purchase rate is expected to decline. You can now collect user feedback to understand what customers want and take the necessary steps before your closed deals start to drop.

Data Visualization 84

Data Visualization Analytic Tools Customer Feedback Feedback Software 84

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. As mentioned, AI is excellent at data analysis. About 73% of U.S.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

AUGUST 29, 2023

If product managers and other team members don’t empathize with their users, they’ll churn out features that fail to hit the mark and run the risk of failing to achieve key success metrics (i.e., customer satisfaction, engagement, conversion, etc.). The same could be said of product teams.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

NOVEMBER 19, 2023

The former offers additional products or complementary items to the customer’s initial purchase, while upselling encourages customers to choose a more expensive version of the product they are already considering. The same thing happens to your users. Path Analysis will be released in Userpilot in Q4 2023.

Analytic Tools 72

Analytic Tools Feedback Software Data Visualization Reporting Tools 72

Userpilot

SEPTEMBER 28, 2023

While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. Companies simply aren’t getting to the heart of their products’ UX, leaving user journeys littered with friction. High churn rates and dissatisfied customers. What does this lead to?

User Friction 83

User Friction Analytic Tools Data Visualization Feedback Software 83

Userpilot

JUNE 12, 2023

Goal-oriented onboarding follows the same principle but focuses on helping users achieve their objectives. This sort of onboarding can help you and your team in many ways: faster time to value , an increase in feature adoption rates , and a boost in customer satisfaction (which should be one of your core success metrics).

Analytic Tools 72

Analytic Tools Feedback Software Onboarding KPIs User Testing 72

Usersnap

MARCH 16, 2023

Ease of Use With Usersnap’s Customer Feedback Analysis Guide 2023 , POM improved the user experience on their payment check-out pages. No Mediocre Work; Only Complete Solutions James Derry , a Chief Client Officer for internet businesses, found that B2B2C effectively closes the gap between companies and customers.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

MARCH 20, 2023

TL;DR Customer service trends refer to the ever-changing technologies, tools, and systems used to render support to customers. Staying up-to-date with modern trends helps you meet customer service expectations, and boost customer satisfaction , retention , and loyalty. to improve the customer experience.

Reporting Tools 77

Reporting Tools Data Visualization Analytic Tools Research Software 77

Userpilot

JULY 24, 2023

Notion AI On February 22, 2023, digital workspace provider, Notion, announced the release of the highly anticipated Notion AI. Userpilot’s AI writing assistant On May 2, 2023, Userpilot email subscribers received a mail announcing the launch of a new feature – Userpilot AI Writing Assistant. Userpilot survey templates.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

Userpilot

JUNE 25, 2023

The best product management books to read in 2023 Now that you’ve read the classics and are able to recite the key passages without hesitation when woken up in the middle of the night, it’s time to look at a few slightly less-known yet equally valuable reads. What you’ll learn?

Books 80

Books Analytic Tools Data Visualization Product Research 80

Userpilot

SEPTEMBER 21, 2023

We’ll also cover behavioral analytics tools you can use to understand users better and create flows to boost product experience. TL;DR Behavioral analytics or user and entity behavior analytics is a data analysis process that focuses on understanding how users interact with your product.

Data Visualization 84

Data Visualization Analytic Tools User Testing Feedback Software 84

Userpilot

MARCH 29, 2023

Which are the best Userflow alternatives in 2023? If you’re after the answer to this question, here’s our in-depth comparison of 4 different user onboarding platforms : Userpilot Appcues UserGuiding Chameleon Let’s check out which of them offers the best features for your use case and the most competitive pricing plans!

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Reporting Tools 79

Userpilot

NOVEMBER 6, 2023

Customer retention Customer retention is your company’s ability to keep existing users over a specific period. Monitoring retention provides insights into customer loyalty and helps you identify areas for improvement in customer satisfaction and product quality. Funnel analysis report in Userpilot.

Onboarding KPIs 77

Onboarding KPIs User Testing Feedback Software Analytic Tools 77

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. On the other hand, JTBD insights and churn analysis can help you address problems more proactively. Why should you analyze SaaS survey data?

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Product Research 76

Userpilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. One metric that has become increasingly popular in measuring customer loyalty and satisfaction is the Net Promoter Score (NPS). The average NPS score for SaaS companies in 2023 is 31-50 according to Fullview.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

OCTOBER 30, 2023

Customer satisfaction score The CSAT score is a metric that shows a customer’s level of satisfaction and delight with your product or service. It’s measured by asking customers questions such as “How satisfied are you with our product? Modal inviting users to a product demo. Formula to calculate NPS.

Feedback Software 78

Feedback Software Analytic Tools Customer Experience Customer Feedback 78

Usersnap

JANUARY 20, 2023

Informational self-service tools allow customers to handle customer support inquiries independently. Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. They simplify customer interactions and increase customer satisfaction.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

JULY 31, 2023

WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe Surveys allow you to collect customer feedback , including NPS data. WalkMe ShoutOut theme gallery. WalkMe survey. WalkMe pricing.

Data Visualization 81

Data Visualization Embedded Analytics Analytic Tools Feedback Software 81

Userpilot

MAY 8, 2024

Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Customer journey map.

Data Visualization 88

Data Visualization User Testing Customer Feedback Analytic Tools 88

Userpilot

SEPTEMBER 10, 2024

Try Userpilot and Take Your Product Management to the Next Level Get a Demo 14 Day Trial No Credit Card Required Digital adoption Are your users missing out on the features that are most valuable to them because they’re not familiar with its technology? Truth is, the adoption of technology has already expanded for decades. the happy path ).

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Userpilot

MARCH 11, 2024

TL;DR Mixpanel is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. Mixpanel features for churn analytics Churn analysis helps companies figure out how many customers they lose and why.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for churn analytics and it comes with features such as user segmentation analysis, behavioral analytics, user journey mapping, and cohort analysis. Here’s how you can do it: Select Retention Analysis under the Retention chart and select the Start and Return events.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

This can show you where most users get stuck and highlight friction points that may be leading to customer churn so you can repair the leak. Path Reports : Userpilot helps you conduct path analysis without coding. Cohort analysis : Analyze retention trends using cohort tables. Looking for a Solution for Churn Analysis?

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

DECEMBER 10, 2023

Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. It offers various features, including event segmentation, funnel analysis, user cohorts, and retention analysis. For churn analysis, you can analyze events like Pageview and Signup.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52