2022 Inbound Reporting Tools 
Intercom, Inc.
NOVEMBER 30, 2021
But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.
Intercom, Inc.
MARCH 28, 2022
Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. According to the International Data Corporation (IDC) , 65% of global GDP will be digitalized by 2022, and investment in digital transformation (DX) continues to grow. This trend shows no signs of slowing down.
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Intercom, Inc.
JANUARY 18, 2022
Our new report reveals the top five trends transforming support and how to capitalize on them. Last year, as the world grappled with the global pandemic, we released our first Intercom Customer Support Trends Report. Download the Intercom Customer Support Trends Report 2022. Stay ahead of the curve: Get the full report.
Intercom, Inc.
APRIL 5, 2022
That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. But in 2022, almost every business is an internet business – and phone support just can’t scale fast enough. Introducing Switch, Intercom’s personalized solution to high inbound call volume.
Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Luckily, customer service teams are a resilient bunch.
Intercom, Inc.
FEBRUARY 1, 2022
The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . You don’t want to freak them out after all. .
Intercom, Inc.
JULY 6, 2022
We started off the summer with a bang – hosting the Summer 2022 edition of New at Intercom and announcing three huge new product releases: SMS , the next-generation Inbox , and Custom Actions and Custom Objects in bots. Now you can map your sender address to the inbound address your customers contact you from.
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