Intercom, Inc.
DECEMBER 28, 2022
We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.
Intercom, Inc.
AUGUST 24, 2022
We’re excited to announce that registration is now open for New at Intercom , our virtual fall product launch event which takes place on October 12th, 2022 at 8am PT/4pm BST.
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Product Talk
FEBRUARY 2, 2022
Engineers are often reluctant to participate in discovery. This is only natural: Through years of bad habits, many of us have shown engineers that we only value them for the code they can write. But there are many reasons why engineers are one of the essential members of the product trio. And this is a good thing.
Modus Create
FEBRUARY 16, 2022
In October 2021, we surveyed over 1,000 senior executives in the US, with a goal to understand their digital appetite and aspirations for 2022. . The survey revealed interesting insights on Corporate America’s readiness for various digital initiatives, which we consolidated in our 2022 State of Digital Transformation report.
Speaker: Kevin Goldsmith, Chief Technology Officer at Anaconda | Peyman Pouryekta, CEO and Technology Advisor | Bob Webber, VP Product Flow Optimization, Construx
This can be challenging, as engineering is often seen as a cost center, making it difficult to gain management buy-in for strategic investments. Quantify the value of the software that engineering produces. February 24, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm GMT Determine the success of an investment.
Intercom, Inc.
DECEMBER 20, 2022
We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.
Intercom, Inc.
SEPTEMBER 22, 2022
That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. We believe this recognition underscores the value we bring to our current customers, and highlights how this space promises significant growth for companies.
Speaker: Jim Morris, Founder, Product Discovery Group
Why you should be involving engineers at every stage of the Cycle. June 2, 2022 at 11:00 am PST, 2:00 pm EST, 7:00 pm BST. In this webinar he will discuss: Data interpretation and numerical goal setting. Developing multiple solutions to address your customers' major pain points. This is an exclusive session you don't want to miss!
Speaker: Sayanti Ghosh, Product Manager – AI/ML at Teck Resources Ltd.
“There’s probably no more important relationship for a successful product manager than the one with your engineers" (INSPIRED by Marty Cagan). It is the PM who is responsible to lead the product team, collaborate with designers and engineers, and drive value to bring the vision to fruition. What will you learn from this webinar?
Speaker: Scott Sehlhorst - President, Tyner Blain
For this model to work, your product has to be genuinely desirable to the users you want to engage as the company's engine of growth. Participants in this webinar will learn: A framing model of the key decisions that give a product a chance to succeed and fuel the engine of growth.
Speaker: Heather Wilde, Coach, Speaker, and CTO at theDifference | Pandora Ovanessian, CIO, VP of Technology, and Technology Consultant | Steve McConnell, Author of Code Complete and CEO at Construx Software
Translating engineering and technological jargon in an accessible way, one that encourages contribution for improvement and helps your stakeholders understand your organizations achievements, is difficult. Choose the right engineering KPIs. Make the case that engineering goals are in sync with business goals.
Speaker: Kim Burgaard, Head of Engineering at Fernish
Join Kim Burgaard, Head of Engineering at Fernish, for this enlightening talk on how to maximize your developers' productivity. July 26th, 2022 at 12:30 pm PDT, 3:30 pm EDT, 8:30 pm GMT Don't focus on points and velocity, but on value and outcomes. In this talk, we will cover: Why to empower and avoid micromanagement.
Speaker: Marty Cagan & KC Kern
Marty will especially focus on the critical collaboration between product management, product design, and engineering, and how strong product teams work to discover a great product. Join us for this talk with Marty Cagan, founder of the Silicon Valley Product Group, as he explores the nature of building great products.
Speaker: Hannah Chaplin - Product Marketing Principal & Steve Cheshire - Product Manager
Without product usage data and user feedback guiding your product roadmap, product managers and engineers end up wasting money, time, and effort building what they think stakeholders want, rather than what they know they need. October 13, 2022 at 9:30 am PT, 12:30 pm ET, 5:30 pm BST Tips and tricks to build products more efficiently.
Speaker: Bob Webber, VP Product Flow Optimization, Construx
This webinar is for engineering and product leaders who are struggling to find an innovation strategy that works. July 27, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm BST. There's a lot of innovation advice out there, but very few companies are recognized for their innovation. This is an exclusive session that you won't want to miss!
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