Reveal

OCTOBER 29, 2021

You may have heard already, Chartio is going away on March 1, 2022. If you haven’t seen our announcement , Chartio has joined Atlassian and the product will be shutting down on March 1, 2022. Or it used to be. Their latest acquisition is Chartio. “If Chartio Dashboards in Reveal.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Research Software 97

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). Hershey, the chocolate maker, was the last winner, in 2022. They had tremendous success.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. Please note: This interview was conducted in 2022. We primarily gather in Slack. What do people want?

Product Research 232

Product Research Research Software Books Analytic Tools 232

Business of Software Conference

SEPTEMBER 1, 2022

Source: StoreLeads pic.twitter.com/Bv8L2tEDmR — Gil Greenberg (@gilgNYC) July 28, 2022. Enterprise pricing does not always mean a radically different product at first but a differentiated product with different levels of service, customization, integration and capability had to be built to meet the demands of the new customer base.

Enterprise 52

Enterprise Customer Experience User Testing Differentiation 52

Gainsight

NOVEMBER 9, 2022

Pulse Europe 2022 is here! We’ve said for a while that investing in Customer Success is the key to increased NRR, but Mehta encouraged everyone at Pulse to think about their investment in their customers as more than just their customer success manager headcount. It’s an investment in your toolkit for efficient, durable growth. .

Data Visualization 19

Data Visualization Feedback Software User Testing Product Research 19

Intercom, Inc.

JUNE 19, 2018

A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022. Will Hughes, customer success manager at Xplenty , a data integration platform, sees the impact of proactive support daily.

Reporting Tools 216

Reporting Tools User Testing Research Software Customer Experience 216

The Product Coalition

JANUARY 16, 2022

Naturally, this means that it needs to address aspects that are not necessarily within your direct control as the manager of the product department. Being plug-and-play, or aiming there, was our added value and a differentiator compared to other security products. So, having a great platform but poor content won’t really help them.

Roadmap 152

Roadmap Data Visualization Customer Experience User Testing 152

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. Arcimoto calls this eTrike the Mean Lean Machine (MLM) with a target product launch in Q4 of this year (2022).

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Intercom, Inc.

JUNE 2, 2022

From the CEO and the management team to the intern fresh out of college, every employee or business owner has unique qualities that position them to bring excellent customer experiences to life. First, find out your differentiator, the quality that uniquely adds value to the marketplace or the customers. Elizabeth: I do.

Customer Experience 223

Customer Experience User Testing Development Team Review Books 223

Revulytics

DECEMBER 12, 2019

Gartner predicts that by 2021, 75% of software providers will rely on insights from embedded software usage analytics to inform product management decisions and measure customer health (Predicts 2018: Technology Go-to-Market). By 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience.

Analytic Tools 70

Analytic Tools Data Visualization Research Software Feedback Software 70

eG Innovations

MARCH 16, 2023

HCINFO offer competitive differential offerings through their strong engineering excellence and experience in building whole solutions leveraging best-in-class network, security, server, storage, software as well as infrastructure technologies. Q: What product differentials does eG Innovations offer to the South Korean market?

Enterprise 52

Enterprise Banking Dashboard Differentiation 52

Userpilot

JULY 24, 2023

Conduct market research to identify competitors and determine avenues for product differentiation. How you can differentiate your product from the competition. Your statement should identify who needs your product, what it does, and what differentiates it from other products in the market. Your unique value proposition.

Product launches 78

Product launches User Testing Product Research ChatGPT 78

People-First Product Leadership

OCTOBER 1, 2023

We’ve all been in that situation where you really enjoy your team and the work you’re doing, but your manager or others up the food chain just don’t get it. They yell, only focus on profits, or micro manage everything you do. Should managers or leaders be nice? Or, they are simply not nice people.

Leadership 52

Leadership Data Visualization Technical Review ChatGPT 52

Intercom, Inc.

MAY 19, 2022

And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Gainsight

JUNE 11, 2021

Manager, Customer Success at Slack and CEO of Customer Success Network at Slack. How To Hire A Customer Success Manager The Right Way with the amazingly talented Irit Eizips, Chief Customer Officer at CSM Practice. Three key phases for Successful Value Management. Your Customers Need You to Put Yourself First: Listen to Them!

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Intercom, Inc.

JULY 29, 2021

They needed to be really quick coming up with a new, adapted learning management system: “It’s the equivalent of going into an old house and stripping it back to the walls and having to really start from scratch again. And I think you need to think about people management the same way. SaaS is the subscription business.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

JULY 7, 2021

The result, as Moore explained, was that “Customer Success Management would soon ‘cross the chasm’ as a mainstream discipline across all businesses and industries.”. Pulse 2022? Use Content and Social Media to Differentiate Your Hybrid Event. It Depends… Pulse 2022 will be back at Moscone next August. And beyond.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? Few customer success managers are also developers. Chameleon is a dedicated onboarding tool, with two key differentiators. Inexperienced Product Managers: Chameleon is tricky to get to grips with, which is pretty ironic in an onboarding tool!

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Lenny Rachitsky

JUNE 25, 2024

The company laid off about 10% of its headcount and moved Square from a general management (GM)-led organization to a functional model, which was a surprise to most employees and the press. Since general managers are responsible for business P&L, the founder essentially plays the role of a GM.

User Testing 81

User Testing Data Visualization Customer Experience Management 81

Product Talk

APRIL 19, 2023

In the past few years, we’ve seen the growing popularity of a concept called “personal knowledge management.” He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here.

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Intercom, Inc.

JANUARY 20, 2022

Since then, in anticipation of Intercom’s R&D plan for 2022, we started looking at our internal cadence of productivity and kicked off a project to evaluate each process from ideation to shipping. This is our first episode of 2022. One of the things we sat down to do at the very end of last year was plan out 2022.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

FEBRUARY 6, 2020

Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market. Turning a sales objection into a unique differentiator. Rather than shying away from the marketplace, she embraced it as Udemy for Business’ unique differentiator. Marketplaces are notoriously difficult to manage and scale.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

NOVEMBER 30, 2022

And now we’re here in 2022 – rounds are down, prices are down, the entire cloud is down. and for sure, when someone called “ TOP ” in November 2022, they did the thing you really like to see VCs do when their founders are struggling. Sign-up method: Self-serve & PLG vs sales-led and account managed.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

Product Talk

SEPTEMBER 20, 2023

The product team at Going includes product management, product design, UX research, and a flight experts team. where he oversees the development of internally developed applications to help execute construction projects and occasionally acts as an additional senior product manager. He’s also continued to work with Hope as his coach.

Data Visualization 274

Data Visualization Analytic Tools Research Software Product Research 274

The Product Coalition

FEBRUARY 22, 2023

Although the model seems simple “to sell images and to manage communities,” the actual work brings more challenges, and the scope for innovation is abundant. All it takes to succeed here is a pinch of creativity, a pinch of utilities, and a touch of uniqueness that will be the differentiating factor.

Research Software 119

Research Software Technical Review Customer Experience User Testing 119

Department of Product

NOVEMBER 2, 2023

The company’s CEO Bill Ready used the earnings report to reiterate some of Pinterest’s unique product differentiators: visual search, discovery and the a new shopping platform were all examples of new products that were finding their “best product market fit in years”. The company reported an 11% increase in revenues, with revenues of $753.2

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Holly Firestone, VP of Community at Venafi and Marili ‘t Hooft-Bolle, Managing Director of inSided by Gainsight , explain why that evolution matters. Brigid Colver, Sr. Final Thoughts.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Intercom, Inc.

FEBRUARY 17, 2022

Mojo, he says, can be a valuable differentiator in your marketing, and that, in this day and age, is something very much worth fighting for. But really talk to people about voice as a differentiator, as an opportunity for this brand to stand out. And so, part of it is change management and education. Liam: Yeah, absolutely.

Marketing 209

Marketing B2B Data Visualization Branding 209

Intercom, Inc.

JULY 14, 2022

He went on to get an MBA, started a job as a product manager at Castlight Health, and quickly realized his favorite part of the job was delving into and helping customers solve their problems. That customer-first mindset starts at the hiring process and goes all the way to management: How does that plan help the customer?

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re not a subscriber, here’s what you missed this month: Why PMs are best positioned to thrive in an AI world On asking for help (even when you really don’t want to) Part 2: Time management techniques that actually work Subscribe to get access to these posts, and every post. annual subscription price from $29.99

User Testing 99

User Testing Feedback Software Framework Onboarding KPIs 99

Business of Software Conference

FEBRUARY 16, 2021

We’ve always tried to be pretty engineering and product heavy, just because we are, we’re, we’re built for developers and product managers. So, managed to get the deal done still, with the firm that we liked the best out of the one that we had multiple term sheets.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

The Product Coalition

JULY 8, 2019

In fact, according to IDC the worldwide spending on blockchain is forecasted to reach $11,7 Billion in 2022. Blockchain Lays the Foundation of Digital Economy Digital transformation manages to keep much business alive it today’s highly competitive landscape. These disruptive technologies have become synonymous with “innovation”.

Technical Review 60

Technical Review Artificial Inteligence Systems Review Data Visualization 60

Userpilot

MAY 8, 2023

Typically, SaaS Product Managers consider Appcues for the following reasons: they want to improve their user onboarding, they need product adoption, and would also be able to measure their user feedback. As you can see, Appcues, Usetiful, and Userpilot cater to most of the use cases Product Managers typically look for in their SaaS companies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 4, 2023

Typically, SaaS Product Managers consider Appcues for the following reasons: they want to improve their user onboarding, they need product adoption, and want to be able to measure their user feedback. The pricing differentiation happens mostly on the service level (e.g. What is Appcues best for? Userpilot sits in that sweet spot.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 21, 2023

It essentially allows people like product managers, product marketing managers, or marketers (who may not necessarily have a background in engineering) to create in-app onboarding experiences, optimize signup and onboarding flows, etc. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 15, 2023

Whatfix, a popular Pendo alternative for onboarding, is a top digital adoption platform for creating user flows, knowledge bases, and task lists, as well as providing analytics and user feedback management. All product managers want to delight and engage their customers. The pros of Whatfix are i.a. – Parita P. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 15, 2023

All product managers want to delight and engage their customers. Here’s how using a tool can help: With the low technical barrier to entry, anyone -from operations to customer success managers – can quickly create an interactive tour , which means you can reduce reliance on software developers. – Parita P. – Parita P.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52