Alchemer Mobile

MAY 19, 2022

The following data and information on Utilities apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Additional visual benchmark data for Utilities apps. ?DOWNLOAD Interaction and response rates.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

APRIL 14, 2022

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Rather than a benchmark comparison, below is a short summary of the six subcategories included in our data: News, Telco, Technology, Games, Sports, and Music. Data included: Ratings and reviews. Popular phrases.

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Roman Pichler

APRIL 7, 2025

Note that Ive decided not to state the names of the tools I found, partly as the AI landscape is changing rapidly and partly as you should research and select the tools that work best in your context rather than trusting my judgment. [2] 2] Market Research AI-based tools can discover user and customer trends using predictive analytics.

Product Strategy 160

Product Strategy User Testing Data Visualization Strategy 160

Product Talk

FEBRUARY 19, 2025

It read: Marketing owns defining the ideal customer profile. A few argued that the whole go-to-market team (sales, marketing, customer success) should define the ideal customer profile together. Marketing needs to know who they are marketing to. In 2022, 1,998 of you told us about your product trio habits.

Product Research 174

Product Research Customer Experience Data Visualization Finance 174

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. But what about all those times when one of our famous customer service Red Coats isn’t right around the corner? Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

APRIL 5, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Consumers in each subcategory have vastly different motivations and usage patterns, which we see represented in the data. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

MARCH 22, 2022

Subcategories: Restaurant, Food Services. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. Data included: Ratings and reviews. Download the full 2022 Benchmark Report here.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Understanding consumer sentiment starts with gauging consumer emotion.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

Alchemer Mobile

MARCH 24, 2022

The following data originates from our 2022 Mobile Consumer Engagement Report, which can be read in full here. Apptentive’s data shows an average 30-day retention rate of 67%—an increase of more than three times the industry average, driven by proactive consumer engagement.

User Testing 264

User Testing Feedback Software Customer Feedback Customer Experience 264

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Healthcare apps are divided into three subcategories: Medical (public health, condition management, reproductive services, etc.)

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

APRIL 20, 2022

The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. Additional visual benchmark data for Shopping apps. ?DOWNLOAD Interaction and response rates.

User Testing 243

User Testing Feedback Software Customer Experience Customer Feedback 243

Alchemer Mobile

MARCH 16, 2022

Consumers are more skeptical of digital marketing than ever before, and peer recommendations in the form of app store ratings and reviews stand alone as the single greatest driver of discovery and conversion. Ratings and reviews benchmarks for 2022. 2022 app ratings and reviews—are you set up for success?

Feedback Software 246

Feedback Software User Testing Product Research Data Visualization 246

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. So before you begin searching for specific tools, define your goals upfront.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

JANUARY 4, 2022

From celebrating our ten-year anniversary to being recognized as one of the 100 Best Companies to Work For by Seattle Business Magazine to the publication of our sixth annual Mobile Customer Engagement Benchmark Report and much more detailed below, 2021 was a tremendously successful and exciting year for Apptentive.

Magazine 245

Magazine User Testing Feedback Software Webinar 245

Product Innovation Educators

JANUARY 27, 2025

Let’s get some help and learn how to talk about the importance of innovation with senior leaders and the tools that can help organizations be better at innovation. Bruce’s research, highlighted in the groundbreaking book Serial Innovators revealed fascinating insights into these exceptional team members.

Research Software 241

Research Software User Testing Data Visualization Customer Experience 241

Alchemer Mobile

MARCH 8, 2022

Enhanced customer service. Capture: Make sure you have a tool like Apptentive in place to capture all of this customer feedback data in the first place. You won’t be able to make accurate decisions about your product without actual data to support it. The post What is Customer Engagement, and Why is it Important in 2022?

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Intercom, Inc.

MARCH 28, 2022

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Third, the lines between sales, marketing, product, and support are blurring. Second, expectations are rising for consumer-grade experiences.

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Reporting Tools Customer Communications Data Visualization Research Software 228

The Product Coalition

JULY 21, 2022

The outbreak of the covid-19 pandemic has damaged market landscapes. Let’s find out the evolution of e-commerce technology in terms of trends and statistics in 2022. There is a rare aspect within a market landscape that hasn’t been touched by any technologies. trillion in 2022. increase in the market share.

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Reporting Tools Artificial Inteligence Data Visualization Wireless 163

Product Talk

OCTOBER 2, 2024

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

Feedback Software 249

Feedback Software Customer Experience Data Visualization User Testing 249

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

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Data Visualization Reporting Tools Customer Communications Customer Experience 118

Mixpanel

JULY 8, 2022

If you aren’t familiar with the program, it helps startups find product-market fit faster by giving them up to $50,000 in free credits a year, worth up to 430 million monthly events—more than double the number offered by comparable programs. Company KPIs Dashboard Template. Mixpanel for Startups. million in additional funding.

Data Visualization 110

Data Visualization Dashboard Startups Analytic Tools 110

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? You can collect heaps of data but they won’t be of any use if you don’t know what to do with them. SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 139

Analytic Tools Data Visualization Reporting Tools Startups 139

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. What Is Product Marketing? What Is Product Marketing?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

FEBRUARY 6, 2020

The story you tell to the market, the competitive moats you build, the pricing models fueling your growth – everything that got you to where you are needs to be reimagined for your new buyer. Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

The Product Coalition

FEBRUARY 27, 2023

Fueled by product insights and strategy, the work exceeded every key metric. Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. Luckily for us, our client, Champion , the iconic retail brand, had analytics that were incredibly strong.

Data Visualization 144

Data Visualization Customer Feedback Customer Experience Analytic Tools 144

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. iii) analytics and (iv) segmentation capabilities, (v) security, and (vi) third-party integrations.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Usersnap

SEPTEMBER 1, 2022

Brands are always looking for effective ways to gain a larger market share. One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. What Is a Sentiment Analysis Tool?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Reporting Tools 98