Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

JULY 24, 2023

Craft your product positioning statement. Decide on your product positioning statement Armed with the information from your market research, you’re now ready to craft your positioning statement. Good product positioning helps the customer understand your product and how it satisfies their needs.

Product launches 79

Product launches User Testing Product Research ChatGPT 79

Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. Words and phrases are assigned positive and negative sentiments. Text is scanned and the rules-based lexicon determines which words are negative and which are positive. When did you first become aware of artificial intelligence (AI)?

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

Userpilot

DECEMBER 18, 2022

Let’s see how Product Trends will shape up for 2023, how they compare to the 2022 and 2021 predictions , and what Product Resolutions our top-thought leaders made for the upcoming year! As every year, we’ve asked top product experts to share their opinion on the upcoming industry trends. Implementing AI features into core product offerings.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Product Research 85

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. Finally, if you’re looking for new ways to test pricing and positioning before releasing a new product or feature, this tool could really help. Enjoy the rest of your week!

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Gainsight

MAY 17, 2023

Why CS Needs to Evolve in 2023 Nick Mehta, CEO of Gainsight, kicked off the opening keynote on a positive note, saying, “Our job in CS isn’t just about adoption, retention, and expansion. Welcome to the stage, ChatGPT. The Digital Customer Success Playbook At Pulse 2022, we announced the Durable Growth Playbook.

Generative AI 52

Generative AI Reporting Tools Customer Experience ChatGPT 52

Userpilot

AUGUST 27, 2024

In a Brightlocal survey , 69% of consumers said they’d make buying decisions for a product with written reviews that describe a positive experience, while 88% said they’d use a business that replies to all of its reviews. they’re also being successfully adopted by organizations worldwide, even if it’s just by using ChatGPT.

User Testing 78

User Testing Analytic Tools Feedback Software Research Software 78