Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. 2022 has provided us with some truly great series.

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Reporting Tools Technical Review ChatGPT Customer Experience 118

ProductPlan

JANUARY 5, 2023

Let’s look at some of the biggest trends we identified in 2022. due to regulatory restrictions. In February 2022, product management author, blogger, consultant, and pundit Marty Cagan lit up product management discussion groups and Slack channels with his post, “ Product Ops Overview.” Product Ops: hero or villain?

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager Feedback Software 52

Usersnap

SEPTEMBER 1, 2022

Our team here at Usersnap has also relied on customer feedback to help compile a list of what we believe are the best sentiment analysis software tools available on the market. . Tools like this can also help if you struggle to find how to respond to positive reviews effectively. Online sentiment analysis tools are a type of software.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

The Product Coalition

AUGUST 12, 2020

In terms of the work of SGV, which recently announced an $800 million fund to back AI companies and academic research, Gibson said, “SGV focuses on high-potential AI applications that can benefit from our software infrastructure expertise and partnerships in SE Asia. Initially, we are incubating projects internally.

Reporting Tools 81

Reporting Tools Research Software Artificial Inteligence Data Visualization 81

UX Planet

JANUARY 29, 2024

Building an AI Machine for Screen Generation The role of the design system team is clear, and it is to build and maintain the design system for all teams. Their goal is to facilitate the creation of screens and code faster for designers and developers. Soon, the design team will likely need to train an artificial intelligence system.

Analytic Tools 98

Analytic Tools Systems Review Data Visualization ChatGPT 98

Userpilot

JULY 21, 2022

You will also learn some tips and strategies to create better automation, plus top CXA tools to try in 2022. Use artificial intelligence and automatically create onboarding videos to guide users. The best CX automation tools to try in 2022 are Userpilot, Synthesia, and Qualaroo. Let’s get started!

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Feedback Software Reporting Tools Customer Experience Data Visualization 80

The Product Coalition

MARCH 25, 2022

In this article, we’ll discuss the current state of the fintech market, the occurring trends for 2022 and beyond, and the number of resources needed for a successful project. Regtech apps Regulatory technology (or Regtech) is software that helps companies stay in compliance with all regulatory and legal statements. What is fintech?

Research Software 122

Research Software Feedback Software Reporting Tools Data Visualization 122

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Product Research 85

Userpilot

OCTOBER 18, 2021

There are eight SaaS trends in 2021 that you should be aware of: vertical SaaS, platform unbundling, micro SaaS, artificial intelligence and machine learning, low code (or no code) approach, SaaS integration, mobile optimization, and centralized analytics. billion in 2022. What exactly is SaaS?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Onboarding KPIs 83

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. Machine Learning (ML) ML is a technique that enables computers to more efficiently process and interpret data. Moderna, Inc.

Research Software 114

Research Software Analytic Tools Reporting Tools Data Visualization 114

Userpilot

FEBRUARY 1, 2022

Thanks to their in-house machine learning algorithm, they are able to identify the content that you are interested in. That’s why they encourage their customers to get in touch: “We view every interaction that comes our way—every email, tweet, question, review, mention and more—as a true privilege.

Customer Experience 80

Customer Experience Data Visualization Analytic Tools Feedback Software 80

Modus Create

JUNE 16, 2022

Our 2022 State of Digital Transformation report revealed that the finance industry is modernizing rapidly and has the highest percentage of companies that plan to spend over $1 million on digital initiatives in 2022. Due to their scale, cloud adoption leads to significant cost savings for financial firms. Source: Atlassian.

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Banking 52

Department of Product

NOVEMBER 2, 2023

US tech salaries are at a 5 year low, decreasing 9% from $141,000 to $129,000 from 2022 to mid-2023. These autonomous systems, from physical robots to digital chatbots, are designed to interact with and serve customers. But many customers are dissatisfied with service bots. One video has amassed over 3.4 million views.

Research Software 52

Research Software Data Visualization Analytic Tools Reporting Tools 52

Userpilot

OCTOBER 4, 2022

You’ll also learn how to use customer retention software to maximize your retention game. Software companies can’t afford to joke with retention ; it’s literally the lifeblood of the SaaS business model. This helps to prevent customer churn due to loss of interest in the product. Here’s why….

Feedback Software 84

Feedback Software Customer Experience Customer Feedback Data Visualization 84

eG Innovations

AUGUST 30, 2022

Changes in 2022 as to whether FSLogix processed GPOs (Group Policy Objects) synchronously or asynchronously had a widely discussed impact on Citrix logon times, as discussed in an article by James Kindon, see FSLogix Synchronous Processing (jkindon.com). However, most of the time, the real error diagnostics will be in the Error code.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Atlassian

JANUARY 27, 2022

Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Large companies’ needs are becoming more complex due to emerging regulations around privacy and security. to the Atlassian family , bolstering our investments in automation and machine learning.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

Userpilot

OCTOBER 4, 2022

4 Top tools to measure user experience in 2022. Userpilot is a comprehensive UX tool where you can set up online surveys, such as NPS and CSAT surveys, extremely fast and without coding. You get access to Google’s machine learning capabilities and unique insights to make the most of your data. Userpilot NPS survey.

Analytic Tools 96

Analytic Tools Research Software Feedback Software Onboarding KPIs 96

The Product Coalition

NOVEMBER 26, 2022

A few days back, I was chatting with a product manager at one of the biggest software companies of our time. In one such instance, recalls the product manager of the social media company, the internal users of his product came up to him and said they wanted to use machine learning for automating some part of manual activity.

User Testing 107

User Testing Customer Experience Customer Feedback Feedback Software 107

freshtrax

NOVEMBER 9, 2023

Although the amount of investment in startups has begun to decrease in 2023 due to the declining macro environment, a large amount of funding was raised between 2021 and 2022. Among them, we have selected five companies that are developing software services to reduce greenhouse gas (GHG) emissions.

Technical Review 59

Technical Review Startups Data Visualization Systems Review 59

Userpilot

MAY 19, 2021

Schedule a call and see how you can create personalized experiences just like the one above (no coding required). This is what they do: They utilize beta testers in their community by convincing 3-4 users to use the software and review it. Due to the coronavirus pandemic, as of 2020, 79% of events are going virtual or hybrid.

Research Software 119

Research Software B2B User Testing Customer Experience 119

The Product Coalition

FEBRUARY 29, 2024

Source In the expansive universe of software development, few platforms have wielded as much influence and innovation as GitHub. From its inception as a code hosting service to its current status as the epicenter of collaborative coding, GitHub’s evolution has been a testament to the power of community, creativity, and continuous improvement.

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Software Review Customer Experience Software Developers Software Development 121

Userpilot

DECEMBER 22, 2021

What will be the biggest Product Trends in 2022? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will AI transform Product Management in 2022 by allowing PMs to make a better use of user behavior data ? Will 2022 be the year of Product Ops?

Analytic Tools 130

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 130

Modus Create

DECEMBER 4, 2023

In 2022, Modus acquired software engineering company Tweag (which I founded in 2014) and further enhanced its open source footprint. Tweag — Modus Create’s open source program office (OSPO) I founded Tweag to improve the experience of developers and data scientists throughout the software development lifecycle.

Research Software 105

Research Software Software Review Development Data Visualization 105

Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Over the last year, the Scaled team has achieved: 21% year-over-year (YOY) increase in customers that successfully onboarded in the first 30 days of their contract 37% YoY increase in the number of business reviews completed Increased CSAT scores from 4.2

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52