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2022 on Inside Intercom

Intercom, Inc.

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. ” Stay ahead of the customer engagement curve in 2022: Get the full report. But they’re facing big barriers.

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Saas Startups: An Upward Trend Booming in The Future

The Product Coalition

Saas Statistics: The latest report for Saas Startups in 2022 and prediction for 2023 Saas Statistics in 2022: Updating the latest news The SaaS market will be worth approximately $170 billion by 2022. Between 2021 and 2022, the SaaS market is anticipated to grow at its fastest rate yet, reaching a value of $171.9

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Our Top 3 Takeaways From the 2022 Gartner® Market Guide for Customer Success Management Platforms

Gainsight

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Leverage artificial intelligence and advanced analytics . Customer data is bigger than ever.

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The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

Enterprise plans cost $1,200 per month. Lexalytics relies on natural language processing (NLP) to first parse the text before running sentiment analysis applications to try and hone in on what a customer’s intent was when posting a message. . The post The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

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Konduit AI: Exploring the Potential for AI in SE Asia

The Product Coalition

Gibson sees digital transformation as the major blocker for businesses and enterprises looking to implement AI technology. Most (enterprises) still have many out of date IT practices,” he said, “making AI prohibitive to adopt.” As Konduit is an open-source company, their work can be easily found and accessed online.

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Observability vs. Monitoring: What is the Difference?

eG Innovations

Gartner Magic Quadrant for Application Performance Monitoring and Observability, 2022. Automated analysis using machine learning and AI technologies is an integral function of observability solutions. Gartner Magic Quadrant for Application Performance Monitoring and Observability, 2022. Monitoring vs. Observability.