Remove 2021 Remove Technical Review Remove Weak Development Team
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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

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3 key takeaways from International Women’s Day 2021

Intercom, Inc.

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. Here are three key takeaways from the week – and how you can use them to continue to challenge the status quo long after IWD 2021 is over. Representation matters.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

What are the best product management books to add to your 2021 reading list? Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. New in – Best New Product Management Books in 2021. How to build an onboarding team.

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10 Design Agencies In New York to Work With in 2021

UX Studio: Product Management

As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. . As a client, you invest your time, energy, and limited resources into your digital product development.

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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

Given how much time and money you’re spending developing new product features, it would be a great shame to have nobody want to use them. Both of these examples would increase the lifetime value of that customer , as well as take the pressure off your sales team to close new business. Speed is of the essence here. Lower support costs.

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Scaling Impact: A Look at the Year Ahead (2022)

Product Talk

2020 and 2021 brought many changes to my business. I teach teams that business outcomes are derived from your business model. My business model formula looked something like this: # of teams in my coaching program x price per team. Increasing the number of teams that I coach would increase both revenue and impact.