Intercom, Inc.

DECEMBER 21, 2021

From the ongoing pandemic to political turmoil around the globe, we can all agree that 2021 has been a lot to handle. The Ultimate Customer Support Tech Stack for 2022. The Intercom Brand Studio team never fails to amaze me with their creativity, so this post was an obvious highlight for me in 2021. Anna Murphy , Editor.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. As such, employees will feel more and more empowered leveraging technology to deliver better guest experiences and feel more empowered and happy to work in a well-run restaurant,” – Chris Comparato, CEO of Toast.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Alchemer Mobile

MAY 18, 2022

Brands in Business Services had varied experiences in 2021. Below is a short summary of how Business Services apps fared in 2021. “Technology for the sake of technology is meaningless, but technology as an enabler of business innovation is a very powerful thing,” Chriss Wood, VP of Business Transformation at FedEx.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Intercom, Inc.

MARCH 15, 2021

Here are three key takeaways from the week – and how you can use them to continue to challenge the status quo long after IWD 2021 is over. For example, I saw men request more training, request more career advice sessions from senior leadership, and rate themselves consistently more highly in performance reviews than women.

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

The Product Coalition

APRIL 24, 2021

TL; DR: A Sprint Review without Stakeholders There are plenty of failure possibilities with Scrum. A Sprint Review without stakeholders may create an unhealthy bubble for the Scrum Team due to the disconnect, thus resulting in lower effectiveness. despite the rigid flow from Sprint Review to Retrospective to Sprint Planning.

Technical Review 119

Technical Review Agile Download Reporting Tools 119

Centercode

JANUARY 8, 2021

We’ve often described modern technology as highly sophisticated, highly connected, and continuously iterative. It highlighted both the reliability of technology and its shortcomings. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them.

User Testing 98

User Testing Customer Feedback Technical Review Data Visualization 98

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Almost all apps experienced significant change in their DAU due to COVID-19. Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Product Management Unpacked

NOVEMBER 2, 2021

But for Erick Valencia, a student in Carnegie Mellon University’s Master of Science in Product Management (MSPM) program, that race to the finish in the summer and fall of 2021 was all too real. The team accepted him as part of the team in June 2021. This race has been, indeed, a very technical and special project,” he says.

Research Software 223

Research Software Systems Review Technical Review Development 223

The Product Coalition

JULY 1, 2021

Tech Spikes are a useful activity for your product development team to perform when you need to explore how you are going to solve a challenging problem. This practical guide to Tech Spikes covers why you would do a tech spike, what they are, when to use them and how to run one. The engineering team can’t break a task down yet.

Technical Review 105

Technical Review Research Software User Testing Customer Experience 105

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. The benefit of using tools like Pendo and Intercom is that they make it quick and easy to set up intercepts without any technical involvement. The team’s current preference is Figma due to its integrated prototyping functionality.

Product Research 155

Product Research Research Software Technical Review Data Visualization 155

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. During Definition you want to focus on moving past the discovery concepts, making detailed choices (about tech, design and requirements) and obtaining enough clarity to start developing solutions.

Definition 184

Definition Technical Review Customer Experience User Friction 184

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. But we anticipate DAU to spike back up here in the second half of 2021, so brands need to start preparing now. Personalization.

Travel 230

Travel Feedback Software User Testing Strategy 230

Intercom, Inc.

JUNE 1, 2021

In a commissioned study by Forrester Consulting on behalf of Intercom undertaken in April 2021, Drive Conversational Experiences for a Future-Ready Customer Support Strategy , we learned that only 37% of support leaders and decision-makers are satisfied with their organization’s current digital channels and solutions.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Business of Software Conference

AUGUST 25, 2021

Book Review – Exponential – Azeem Azhar. It is a must read for anyone in tech. Technology is developing at an exponential rate. A history of the evolution of technology at the turn of the 20th Century – the great transition when the world changed beyond recognition. Humans evolved for a linear world.

Technical Review 99

Technical Review Software Review Systems Review Books 99

The Product Coalition

JUNE 30, 2021

Vimeo OTT Review & Alternatives Have you been generating video content for a long time? The team handles the entire technical aspects so that you can focus on your expertise: original, high-quality video creation. If yes, you’ve definitely heard of Vimeo at some point. 1 CONTUS VPlayed?

Technical Review 89

Technical Review Systems Review Analytic Tools Customer Experience 89

The Product Coalition

JANUARY 28, 2021

Part 1 Product Bugs are one of the most common and accepted parts of building tech products. Macro statistics aside, you’ve been impacted by bugs personally if you’ve spent less than 15 minutes building or using tech. Most tech products are heavily software or technology-based. Product Bugs: A Comprehensive Guide?—?Part

Reporting Tools 183

Reporting Tools Software Review Technical Review Systems Review 183

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Working with Reviewers: The First Full Manuscript Judgments. One of the last stages of writing a book is inviting reviewers to comment on the full manuscript. The rest of my reviewers also provided great feedback. Tweet This.

Product Research 282

Product Research Books User Testing Research Software 282

The Product Coalition

SEPTEMBER 2, 2021

These fintech companies and startups are among the most impactful digital disruptors bringing it to reality in 2021 and beyond. fintech firms are using powerful technologies to make financial services digital, accessible, and affordable for a greater number of individuals and businesses. We are witnessing the dawn of next-gen finance.

Analytic Tools 102

Analytic Tools Data Visualization Artificial Inteligence Startups 102

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. The biggest, in August, we turned 10.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

APRIL 7, 2021

Are you searching for the tech and design partner you can trust while building your mobile app together? Fireart engineers have vast expertise and domain knowledge in fintech, health tech, marketing and advertising, telecommunications, eCommerce and retail, and many other business sectors. It’s likely your mobile device.

Research Software 115

Research Software Feedback Software Artificial Inteligence User Testing 115

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products. New in – Best New Product Management Books in 2021. out of 5 stars. Where to buy?

Research Software 98

Research Software Feedback Software Books Analytic Tools 98

The Product Coalition

FEBRUARY 15, 2021

Join us on March 9, 2021 , for a live virtual workshop to create actionable recommendations on how to deal with the outcome of a forensic Product Backlog analysis. Therefore, the first question any aspiring agile startup should answer for itself is simple: is it a sales-driven, product-driven, or tech-driven enterprise?

Agile 182

Agile Startups Technical Review Software Review 182

Intercom, Inc.

DECEMBER 22, 2020

We broke down the key customer support trends you need to know for 2021. What’s coming in 2021? This year has seen unprecedented accelerations in the way we use technology to interact with and provide for our customers, and there’s no turning back now.

Customer Feedback 220

Customer Feedback Customer Experience Technical Review Framework 220

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Indicative

JANUARY 6, 2021

Continuing to climb in G2’s quarterly industry rankings, Indicative was again named a Leader in Customer Journey Analytics by G2 in their 2021 Winter Report. 89 percent of reviewers also noted they are likely to recommend Indicative to others. Why We’re Leaders. What Users Had to Say About Indicative.

Data Visualization 101

Data Visualization Customer Satisfaction Reporting Tools Customer Experience 101

The Product Coalition

FEBRUARY 25, 2021

Smart technology can even find your escaped pet! Due to the common code base, development for iOS and Android and releasing your product on two platforms at once takes less time and budget. Mobile app trends are also actively influenced by the emergence of new technologies in general. you need to validate it quickly.

Software Review 97

Software Review Systems Review Download Startups 97

Modus Create

OCTOBER 6, 2021

That’s not to say that legacy technology isn’t a relevant factor anymore. Multiple industries employ outdated software in their core operations and only consider modernization when a critical technology in their stack becomes unsupported (for example, an older version of Java or PHP is sunsetted). Paying off technical debt.

Technical Review 75

Technical Review Reporting Tools Software Review User Testing 75

Product Talk

SEPTEMBER 1, 2021

It just involved coordinating with the designer and tech lead, getting access to customers and prospects to start interviewing , and putting time on everyone’s calendars to do the actual work of opportunity mapping , creating interview snapshots, and deciding which solutions to pursue. Slack communication is a push and pull. Tweet This.

Product Research 252

Product Research User Testing Technical Review Data Visualization 252

The Product Coalition

JANUARY 17, 2021

It would help if you had a Bachelor’s degree in Science, Technology, Engineering, Computer applications, Information Technology, or Computer Science. This is a very technical certification and requires a deep understanding of the subject. Reports suggest that 29% of companies lost revenue due to a security breach.

Reporting Tools 135

Reporting Tools Research Software Technical Review Software Review 135

Userpilot

JULY 20, 2021

I also worked with numerous tech startups and even built and run companies myself. online reviews. It is very common that SaaS companies describe what their product does through the technologies they use to do it. On the other hand, users never get technical. Online review platforms. reported ICP. positioning.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Alchemer Mobile

MAY 25, 2021

Wherever love leads you—from engagement to wedding and decorating your first home—we’re there, combining compassionate customer service with modern tools and technology.”. Biggest strength: Ratings and reviews. Usually, ratings and reviews are one of the first indicators that something is amiss within the mobile app experience.

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Alchemer Mobile

MARCH 26, 2021

We also recommend checking out our 2021 Mobile App Engagement Report as we break down more engagement and experience-focused stats by category such as retention, loyalty, ratings and reviews, shifted sentiment, in-app survey responses, and more. Stop talking about customer-centricity; turn it into action.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

The Product Coalition

JULY 1, 2021

Technical Perspective on API Platforms Due to the technical nature of APIs, most organisations and managers immediately turn to their technologists and engineers to understand how they need to deliver an API. Originally published at [link] on June 23, 2021.

Analytic Tools 126

Analytic Tools Technical Review Software Review Customer Experience 126

Usersnap

OCTOBER 7, 2021

Top 3 Digital Customer Engagement and Web Design Trends in 2021. With that in mind, here are some of the trends that you can consider following in 2021: Minimalism. The use of muted colours make it easy for the visitors to keep looking at the website for an extended period of time due to the comfortable low saturation.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Amplitude

MARCH 4, 2021

The fact that humanities and social sciences are common majors busts the myth that you have to have a highly technical background to go into product management. After reviewing how education impacts salary levels, what stood out was that humanities majors rank high—and even higher than business majors.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Technical Review 98

The Product Coalition

NOVEMBER 4, 2021

being involved in building new businesses, technology, and business models. A venture fund won’t be focused on your specific ecosystem because, due to their financial motivations, a fund will want their ventures to be playing in your competitors’ ecosystems as well. Originally published at [link] on November 1, 2021.

Technical Review 110

Technical Review Technology Startups Strategy 110